Ratings based on 247 Verified Reviews

4.0 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Lugano Lake and very helpful staff

Posted Jul 1, 2017
The staff provides excellent advice where to go plus the hotel has umbrella loan facilities during the downpour in Lugano.
Comment from Hotel Management
Jul 5, 2017 by Ambra - Front Office Team, Hotel Management
Dear Guest, Thank you for choosing our ibis Lugano Paradiso for your stay in Ticino and thank you for taking the time to share your impressions on expedia.com. We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding our Receptionist are very much appreciated. It is always nice and motivating to receive positive feedback. We will share your comments with our staff. We look forward to welcoming you again to our hotel. Best Regards from Switzerland
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to lake and lugano city centre

Posted May 4, 2017
Pleassnt staff and facilites. Close to shopping, bars and restaurants. 3 minute walk to lake lugano.
Comment from Hotel Management
May 5, 2017 by Fabio, Hotel Management
Dear Guest, Many thanks for having taken the time to post your review on expedia.com and for the nice comments dedicated to our staff. It's always motivating to receive positive feedbacks from our clients, we will gladly share it with the all team. We hope to have the pleasure to welcome you again at ibis Lugano-Paradiso and remain. Kind regards Fabio Zuliani - Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from n vancouver

Bit of a walk to lugano

Posted May 2, 2017
Good bed Pod bathroom not great Beautiful but long walk to Lugano.
Comment from Hotel Management
May 5, 2017 by Fabio, Hotel Management
Dear Guest, many thanks for your review, we are sorry that our hotel didn't fully meet your expectiotions during your stay. The location of Paradiso is usually very much appreciated by our Guests; we are just 200 meters away from the lake of Lugano and 2 km (about 15 min. walking distance) from Lugano city center. We really hope to have the chance to welcome you again at ibis Lugano-Paradiso and remain at your disposal for any furhter information you might require. Kind regards Fabio Zuliani - Front Office Manager
4 out of 5
by Tsz Ho

Not bad if just for a short stay

Posted Apr 12, 2017 on Hotels
There are Ibis and Ibis budget hotels in the same bulding and we stayed at Ibis one.The room was clean but there is basically nothing. It is like a B&B, there is no fridge, no slippers, no safe in the room and it's a pretty small room.
Comment from Hotel Management
May 3, 2017 by ibis Lugano Team, Hotel Management
Dear Guest, Many thanks for your having shared your experience and comments regarding the cleanliness of our rooms and the hotel's location. We are glad to hear that you enjoyed your stay. Mini bar is not part of our room standards but we have a cozy bar open 24 hours. You're always welcome at the ibis Lugano Paradiso, we look forward to welcoming you soon again! Kind regards Fabio Zuliani - Front Office Manager
4 out of 5
by A verified traveler

Posted Jan 26, 2017
Not helped by it's location, not that it's in a bad place, quite the opposite, it's surrounded by world class hotels in an amazing town. You have the feeling you aren't getting the best of the destination. That said, cheap and functional. Nothing wrong with it , it's just dull.
Comment from Hotel Management
Feb 17, 2017 by Fabio, Hotel Management
Dear Guest, We are truly happy to hear that you enjoyed your stay at ibis Lugano Paradiso. Many thanks for the good score given to our hotel on Expedia.com. We hope to have the opportunity to welcome you again in the future. Kind regards from Lugano Fabio Zuliani - Front Office Team Leader
2 out of 5
by Sergio

Ok for very short stay

Posted Jan 1, 2017 on Hotels
We were aware of that hotel was not central. There is not much in Lugano Paradiso in winter, however it's well connected by buses to station and city centre. We booked and had a confirnation for a room overlooking the pool but we had a room on the other side overlooking a building site. Room was small with very little space to move and very warm considering it was winter. When I asked reception about air conditioning receptionist did not seem to be aware how heating was was working and after looking at a leaflet she said they have no aircon in winter so we had to sleep with window semi open. Only one towel per person is provided and the usual excuse to save water was given. Second towel was provided on request and they were running short of those too. I know Ibis is a low badget hotel but the price in Lugano was much higher than any other european standards so I would expect a better service
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Sergio, Thank you for your review and for having shared your experience. We are sorry that our service did not meet your espectations. We'd like to inform you that upon request, extra towels are always available, 24 hours a day. We'd also like to inform you that we only have 2 rooms on each floor overlooking the pool and that we can only put this wish on request. We never confirm it because it depends on its availability. We are sorry that you did not perceive those information during your stay and hope to have the chance to welcome you again in Lugano-Paradiso. Kind regards Fabio Zuliani - Front Office Team Leader
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and price

Posted Nov 21, 2016
Hotel was very clean and comfort. Hotel staff was very kind.
Comment from Hotel Management
Mar 3, 2017 by Tina - Front Office, Hotel Management
Dear Guest, Thank you for taking the time to share your impressions about your stay at the ibis Lugano Paradiso. We are glad to hear that you appreciated our standards, the comfort of the rooms and the kindness of our staff. We wish to have the opportunity to welcome you back in a near future. Kind regards
4 out of 5
by A verified traveler

Good CLient service

Posted Oct 14, 2016 on Hotels
the staff were super friendly big yes
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear traveler, On behalf of the whole team, a big thank you!! We are looking foward welcoming you again in Lugano Paradiso Best Regards, Eva Amat - Assistant Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 2, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 25, 2016
This was a good hotel in a good location. It is about a 15 minute bus ride from the main station. And walking distance to one of the cable cars taking you up the mountain. Very close to the waterfront and an easy walk to the main part of town. The hotel was clean and the staff were friendly. We had only wished they offered a continental breakfast.