Deluxe Apartment | Private kitchen | Fridge, microwave, stovetop, electric kettle
Check availability

Reviews of Apartments Swiss Star Aussersihl

3 out of 5
Apartments Swiss Star Aussersihl
Morgartenstrasse 15, Zürich, ZH

Reviews

6.8
Rating 10 - Excellent. 32 out of 249 reviews" "
Rating 8 - Good. 94 out of 249 reviews" "
Rating 6 - Okay. 79 out of 249 reviews" "
Rating 4 - Poor. 22 out of 249 reviews" "
Rating 2 - Terrible. 22 out of 249 reviews" "

7.6/10

Cleanliness

5.8/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Iryna

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Not even two matching cups. Minimal to No cooking utensils. Absolutely bare, no fan.

2/10 Terrible

Keirah

Stayed 2 nights in Sep 2022

10/10 Excellent

Franziska

Liked: Cleanliness, amenities, property conditions & facilities
Overall, the location of this property is awesome! The room was in good condition and had everything that I would need for three nights, including a kitchenette. It is by far the best option for an affordable but great stay in central Zurich. Any time again.
Stayed 3 nights in Jun 2022

10/10 Excellent

HUMOUD

Stayed 1 night in Jun 2022

2/10 Terrible

Chelsea

Stayed 3 nights in Feb 2022

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Nice stay, but parkett & the floor slipppery
Stayed 1 night in Apr 2021

6/10 Okay

Byan

Liked: Cleanliness, room comfort
The property is conveniently located in the heart of Zurich. Sound insulation between units is terrible. I slept terribly because of that as it felt like the neighbors were in the same room as me. You could hear every single noise, including normal level conversations. If you’re lucky enough not to have neighbors, then this is great (that happened on my 3rd night)
Stayed 1 night in Jun 2020

6/10 Okay

Byan

Liked: Cleanliness
The property is conveniently located in the center of Zurich. The huge pain was the terrible sound insulation. You could hear everything happen it the adjacent units: full conversations, typing on the computer etc. I slept terribly the first two nights because of that. The neighbors were not even particularly loud, they were just going with their life and if felt like They were in the room with me.
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving and getting the key was so seamless. We got into the apartment so quickly, it was lovely! Very centrally located, within a 5 minute walk of a direct train to the airport, 10 minutes from the centre and 15 from the lake. Could t have been any better! Only the kitchen utensils could use an upgrade—knives were too dull to cut a loaf of bread. But it was clean, and well stocked.
Stayed 4 nights in Aug 2019

6/10 Okay

Ruth

Liked: Cleanliness, property conditions & facilities
Only a transparent voile panel at the window which limited privacy at night and woke me up at 5am with sunlight every morning. Only one towel for a 3 night stay and about 3 sheets of loo roll! That said, the apartment was very clean and spacious and was in a good location for business. About a 15 min walk from Zurich HB.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Excellent location and apartment features. But: 1. Extremely noisy upper apartment. Guests stumped all the way through 4am. 2. Pillow was stained 3. TV hardly had working channels
Stayed 3 nights in Mar 2019

8/10 Good

Chun Chou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
TV , Refrigerator , cook , Microwave , private bathroom , private WC , utility and Iron and electrical kettle.
Stayed 3 nights in Feb 2019

10/10 Excellent

Liwen

Liked: Staff & service, property conditions & facilities, room comfort
Love the stay , nice set up. Everything else are brilliant but the bathroom had strange smell
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again!
Conveniently located in a quiet neighborhood. Fully equipped kitchen with cooking ware and utensils. Comfy bed, nice shower, and beautiful city view. Super easy check in/out and awesome customer service.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
No help from these guys
I made a booking date mistake....and immediately called the hotel to ask for help when I saw the mistake. Completely cold fish...not even any help on booking one night earlier. Be VERY careful when you click those buttons.
Stayed 1 night in Sep 2018

2/10 Terrible

emma, sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad condition. Dirty room no electricity in bedroo
We checked in and put our stuff down to go eat out. Came back to room and it had no air-conditioning, dirty room and bedding. Kitchen stuff was hardly useful and the light switches, power sockets and were all not working. Not even a fan was provided. The kitchen had electricity so.fridge was running but no socket available for the kettle just sitting there unusable. I called the number provided and no answer for 4 calls over 5 hours. I checked out the next morning not using the room for three nights as I seemed it unusable. I emailed the hotel and got a reply next day saying it was a non refundable booking so my checkout after 1 night instead of three nights did not have a refund. I will be taking this up with Orbitz. Kindly call.me for this or.email because this is certainly unacceptable for Orbitz to be agents of such a bad service.
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Very lousy
Stayed 2 nights in Jun 2018

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday visit
Location is perfect and very clean and with efficient lift. The only thing are the towels that were not provided another time.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A fair stay
Good location, close to a couple of bus stops. Good to have a small kitchen. Bad things : no services at all, cannot see any staff during the stay 3 days. No room cleaning for the entire stay and no supply of any items like tissue. Only have a phone no. that you can contact someone but usually the tourist do not have the local phone line, so I suggest that the apartment should provide a direct local phone somewhere in the apartment to facilitate the tenant to contact them if something need to help or for emergency.
Stayed 3 nights in May 2018

4/10 Poor

Ebi, Sliema

Disliked: Property conditions & facilities
Good lication, place bit run down
Heating not working. No hair dryer. Water leaks out of the shower. BUT very convenient located near city centre.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

izzy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dusty land
i am having mix feelings the location was good but the room was so dusty!!! they were working on dry wall or something. i just think if you are under construction do not put guests on thr room or at least clean it up. i had a lot of problems breathing during 2 days. i contacted the apartment people but nothing was done. that's why i am giving it a poor review. I should have at least a free night because of the mess.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and comfortable
Stayed 1 night in Feb 2018

8/10 Good

Andrew, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money
Well located and what you expect. Rooms were clean and everything worked. Unlike some reviews the check-in system was no problem and the hotel is well located near multiple trams, rail and easy walking to main parts of Zurich. Nearby supermarkets and numerous specialty stores allowed simple in room options and plenty of good bars and restaurants nearby. Pizza place under the building very friendly and served good pizza at great value.Would recommend for simple option in Zurich.
Stayed 7 nights in Jan 2018

8/10 Good

Erzsebet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a weekend stay
Easy to find witha short walk from the main train station. City centre close by.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, very convenient for the price
Knowing how expensive Zurich is, we tried this apartment which had mixed reviews and we were very positively surprised how well located, clean and confortable the flat was. Worthing saying that we took the Deluxe option so possibly the issues for other may have come from the most cheapest option. Highly recommended anyhow
Stayed 2 nights in Oct 2017

2/10 Terrible

Rameez

Disliked: Staff & service, property conditions & facilities, room comfort
Worst stay experience
Pathetic and poor management ! Idiot people work here extremely bad experience ! They deducted 200GBP extra from my card without informing me !
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
cozy
the apartment and location are fine, the only issue is that it doesn't have AC it rained at night so that helped but if it didn't it wouldn't be pretty hot in the apartment.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very convenient
This hotel has a really efficient system of check-in and check-out. All I had to do was fill out a simple form online and obtain a code to retrieve the key to my room. Check-out just involved dropping the key into a box. It was great for me, as I had an early morning train. Speaking of which, the location was really close to the train station. Since it was right next to the Sihl River, it was easy to navigate in the streets. The hotel was also next to an S-Bahn Station of the extensive transportation network of Zurich. The room was clean and spacious. It also had a small kitchen with many essential utensils from which I benefited. Meals in Zurich can be expensive, so having a kitchen was helpful. I did not have any interactions with the hotel staff, as everything was automatic.
Stayed 1 night in Jul 2017

6/10 Okay

chris

Disliked: Property conditions & facilities
This place is centrally located. The layout is cramped with a low ceiling.
Stayed 2 nights in Jun 2017

4/10 Poor

Yair

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place - avoid if possible!
I stayed 2 nights. The location was convenient for me, and the price was quite reasonable, but I got a shock when I got there: The elevator only goes up to the 4th floor - I had to carry my suitcase in the steep stairs up to the 5th floor apartment door, and then another set of steep stairs to the living room in the attic (see picture). There was a heat wave (33 deg. Celsius) and no air conditioning or even a fan or a window to let some air in (only an attic skylight that opens upward and provides no ventilation). The attic location meant that it was horribly hot. Pests/insects/spiders were all around the living room and bathroom. A spider fell on me from the ceiling one time (see picture). The shower had low water pressure so I couldn't even take a decent shower to cool off! There was also no proper wifi - it was not working half the time that I stayed in the room. Horrible experience altogether. I do NOT recommend this location.
Stayed 2 nights in Jun 2017

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic room with kitchen
Nice basic room with kitchen. Key code was sent out with the booking confirmation so no problems. Fast WiFi. Pizza place below which sells nice salads. Asian restaurant next door.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as bad as I thought it would be
Very clean and modern apartment. Everything was working as it should be and it had everything we needed. Check in was very simple, the code worked fine and we got our key from the box. Only issue was that we were a little unsure of what room and what floor we were on. The apartment building is right next to a few restaurants and bars and close to metro stations - Zurich Wiedikon station is only a 5 min walk away and is on the same line as the airport.
Stayed 4 nights in Jun 2017

10/10 Excellent

Gong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Convenient and clean
Check in with key code was simple(my 1st time). Room was clean and small kitchen was useful. Location is superb, 3mins walk to Zurich Selnau train station and 5mins walk to Stauffacher tram stop. No Housekeeping so it would be difficult to call the hotline if you need anything extra and do not have a local line. Even to obtain the wifi code, they would send an SMS to your phone and this would also also incur cost if you do not have a local line.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Fair value stay in the city centre
Overall a reasonable value room and location, no luxuries but that's expected. Furniture and room itself is a bit worn out, bathroom could have a better light, and a few more kitchen items would be good (just had one of some plates etc).

6/10 Okay

Jawad, Pakistan

Disliked: Staff & service, property conditions & facilities
Feeling Annoyed
Since there was no reception at the hotel. We were given instructions about key acquisition from key box. This turns out to be an another problem for us as this is a new box for me. Even one of the guest didn't received her key code on that day. Our stay was just for 1 day so we didn't bought local sim card. Therefore hotel manager was out of our reach in case of any problem. Room's price was way far high for our expectations regarding room's condition & hotel management service.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Room, Great location
This is a very honest, straight-forward review of this hotel. The hotel is nestled in between a lot of building like a normal apartment complex. From the beginning the "key box" was broken so we had to wait over an hour for the manager to show up to the location to give all 5 of us standing outside our keys. There were no directions instructions or anything. Just a number on a door to call. I was on on the 5th floor (Elevator only goes to 4th floor). There is no insulation in the walls so you can hear everything all your neighbors on the same floor are doing and everytime the elevator goes up or down and everytime someone comes in or out of their room. The Rooms were cozy. You can tell the owner tried to give a cheap modern feel to the rooms. It had cable, wifi, dish soap, shampoo, towels, a little kitchenette, table chairs and obviously a bed and a private bathroom. Its true what the other reviews said about the cleaning lady. They only come once a week. While the bed was made up when I got in my room the first day I got there, there were other peoples hairs in the bed, *NASTY*. The hotel location is perfect and close to everything. That is the best things its got going for it. The price is low, and you get what you pay for here.

6/10 Okay

Richard, Sussex

Disliked: Staff & service, property conditions & facilities
Cheap and Convenient
The Hotel was Cheap and Convenient for our business stay although we needed a code to obtain the key to the room on arrival. This should have been provided prior to our arrival but we obtained them eventually after phoning. Also TV didn't work.

4/10 Poor

Gerald, Lower Hutt NZ

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing, uncomfortable bed, kitchen lacking
Price expensive for what was provided, sagging bed and kitchen equipment missing and all non matching utensils, glasses etc. One dinner and one small plate, we couldn't even have dinner together! Carpet was threadbare in the hall and everything was just very outdated and shabby.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Appartment in general is ok, on good place, good price, etc. There is only one problem, but the same problem have the others appartments and hotels in Zurich. You arrive in Zurich in the morning, but you cannot get in the room before 2 p.m. even if room is free.

2/10 Terrible

Not Provided

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame on any one list this place as place to stay
The worst place to stay

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Functional, cheap apartment-style room
A slightly sub-par apartment hotel but quite cheap for the area. The bathroom had been renovated recently and was good, but the rest of the fittings have seen better days.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment with great location
Very easy walk from the train station along the river to the apartment. Cell phone a must to call management to get keys. Quiet. Felt safe. Food and drink nearby. Lake and train close. Sights nearby. Nice IKEA furnishings, clean. Price was good for central Zurich. I was satisfied.