Apartment | Private kitchen | Fridge, microwave, stovetop, dishwasher
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Reviews of Apartments Swiss Star University

3 out of 5
Apartments Swiss Star University
Universitätstrasse 80/82, Zürich, ZH

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 115 reviews" "
Rating 8 - Good. 50 out of 115 reviews" "
Rating 6 - Okay. 21 out of 115 reviews" "
Rating 4 - Poor. 8 out of 115 reviews" "
Rating 2 - Terrible. 15 out of 115 reviews" "

7.4/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Rajan

Liked: Cleanliness, property conditions & facilities
we loved every bit of it
Stayed 2 nights in Jul 2023

8/10 Good

Tsun Sau Adrian

Liked: Cleanliness, property conditions & facilities
The flat I stayed had a good view and its bed was comfortable. However, it was hard to open cover of washing machine and inside of dishwasher had bad smell.
Stayed 3 nights in Jun 2023

2/10 Terrible

Winona

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding was stained with body waste including menstural blood and urine. There were holes in doors and light fixtures without bulbs. There was nothing to wash or dry dishes with. If we had known any of the above we would not have booked a stay at this property.
Stayed 3 nights in Jun 2023

6/10 Okay

Simon

Stayed 1 night in Jun 2023

8/10 Good

Benjamin

Stayed 2 nights in Jun 2022

10/10 Excellent

David

Liked: Cleanliness, room comfort
Very clean. Would definitely recommend.
Smooth check in and check out. Prime location near the university district and within walking distance to the city centre. Beautiful views. Spacious and clean interiors. Excellent apartment.
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Cozg stay
Love the kitchen and everything in the room. Pillow is to the softer side but everything else is perfect :) it was fun cooking our own meals and having a cozy place to go back to daily. Strongly recommend the place to travellers who likes a little walks and hike :) I simply love it
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and convenient
The apartment was perfectly situated for our needs, close to the tram, grocery store and our children’s apartment. Check in was very easy. The place hd everything we needed with plenty of room. Negatives were the bed being very hard, though a few things were falling part, the fridge door, shower curtain fell the management took care of it very promptly. All in all it’s a good deal for a nice amount of space and a good option to be able to have a kitchen.
Stayed 8 nights in Nov 2019

8/10 Good

Louisa

Disliked: Cleanliness
I stayed overnight only thing there was no parking
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our balcony was breathtaking. We could see for miles; all the way to the mountains. The sunset was unforgettable. I made use of the washing machines and dryers in the basement. The walk to old town was doable. But I wouldn’t recommend trying to get to the apartment with luggage without a taxi. We ascended four huge hills on our drive. And the walk to and from the city center is loaded with staircases. Then, there are the five flights of stairs to climb without an elevator. While the room was not overly large, it had everything we needed, except an elevator (but the view made up for it.)
Stayed 1 night in Jul 2019

8/10 Good

Terrell

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good budget option
Good budget option for the area in Zurich but there is some variability with the rooms. The top floor/attic unit is a bit strange but huge. On the third floor smaller but I find the layout better. Showers are pretty tight so keep that in mind if it bothers you. Also there is no elevator or front desk/luggage storage. All units have a pretty functional kitchen which is useful for an expensive city like Zurich. Location is good. A short walk to the old town (note it is uphill the way back) and quite close to ETH/USZ
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 16 nights in Feb 2019

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service - beware - locked out for hours
Read previous reviews about being locked out as no reception. You need a code but as I found out as well as 3 other guests while I was there and other reviewers, the code doesn't work always. Staff on phone rude abusive. Took 2 hours to gain access. $25 taxi fare from train station. Need to make international call to get access to room. Loft room so unless you are a midget you can't utilise 70% of the room. Dirty, old, ripped towels. Only 1 small single size blanket for queen size bed. Fan in bathroom stays on and is noisy. Had to climb 5 very tight flights of stairs with suitcases. That's after being told by staff to go to wrong building and climbing 4 flights of stairs. Just read the other negative reviews before booking and beware of the rude swearing and condescending person on the phone when you ring.
Stayed 1 night in Feb 2019

8/10 Good

E Kim

Liked: Cleanliness, property conditions & facilities
Zurich fully equipped apartment hotel
If you are in decent shape, you can easily walk from the central Zurich train station- it is all uphill. Easy to get groceries across the street. On tramline which goes to airport or just use central train station to access airport. We had two great walks from our hotel. One down to Lake Zurich and another up into beautiful neighbourhood and hilltop park.
Stayed 1 night in Sep 2018

2/10 Terrible

Roberto, Portugal

Disliked: Cleanliness, property conditions & facilities, room comfort
I never gonna back to this hotel, they show photos of different room, I feel injured, paid for one thing and got another, the room stank of mold, had fleas and flies, I do not NEVER recommend.
Stayed 10 nights in Aug 2018

10/10 Excellent

Edna, Aiken, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except from not being air conditioned, pretty pleased with cleanliness and being convenient to transportation.
Stayed 3 nights in Aug 2018

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location. 15 min from central station
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never saw anyone so there wasn’t a way to get the tv working.
Stayed 1 night in Jul 2018

10/10 Excellent

Annabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tony, Totonto

Liked: Cleanliness, property conditions & facilities, room comfort
Useful location for University Conference
Everything as expected by the booking file and appreciated confirmation number to obtain the room key from automatic check-in.
Stayed 3 nights in Jan 2018

8/10 Good

Chris, Kenya

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place in a good location
The apartment was as advertised in terms of amenities and location. It was about 15 minute walk from the Zurich HB main train station, and about the same to old town area of the city. Even with no reception, the automated check-in process was very convenient. When I arrived the apartment had not been cleaned, but I think that was because I had just booked it the previous day so the staff had not updated their booking schedule. I called the 24 hour customer service line, and they had the cleaning staff there within 20 minutes, so it was not much of an inconvenience. Overall, it was a great stay and I would recommend this place to others.
Stayed 2 nights in Dec 2017

8/10 Good

Niesa Amor

Disliked: Staff & service, property conditions & facilities, room comfort
Very strict 11am check-out!!
Stay was okay.. a little bit hard to walk up to the very last floor when you have heavy luggages. There is small supermarket by the street, 27mins always by tram from/to the airport. Check out are very strict to there time of 11am and takes them 1 day before replying back so I suggest messaging them 1 day ahead.
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
It's not a hotel it's a chain smokers place full of garbage no elevator we didn't stay we took off and went to ramada hotel it's not worth a penny Swiss star wrong name it's a filthy dirty place.
Stayed 3 nights in Sep 2017

8/10 Good

Anthony

Liked: Room comfort
Zurich appt. Stairs but OK
This is a great cheap alternative in Zurich. We were unlucky to get three flights of stairs with no lift and that created issues with the wifes knee. If you are young and fit ( we are well over 60) then this is a gem. The cleaners are not great. Old receipts from previous guests, an old towell in the cupboard tend to make you think careless or sloppy but the place is OK. Full kitchen and walk 20 mtrs to Tram
Stayed 5 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Apartment 15 minute walk from the tourist area
Nice to have an apartment because you can buy and cook your own food. Zurich restaurants are very expensive.
Stayed 5 nights in Jun 2017

2/10 Terrible

Prashant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever stay at this property
The apartment did not stick to the code of keeping the key and even did not bother to inform me the new code. Horrible service, bad condition of the flat. It's not advisable to advertise such a property on hotels.com
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveler

Basic apartment. Clean and good value for money.
Stayed 1 night in May 2017

8/10 Good

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and lovely stay in the apartments
A very comfortable stay with all amenities provided in the apartment and supermarkets and bakery within 1-2 mins walking distance.Convenient location with a short 10 mins tram ride direct into Zurich Central HB station.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not worth it!
Terrible service! I don't know if it is a hotels.com issue or the people renting the apartment! When we got there, we have to key in a PIN to get the key to the apartment, we have done this on a previous visit to Zurich at another apartment and the PIN was in our booking confirmation. For this particular booking, we were not sent any PIN for getting the key, their mailbox states that you need to key in the last 4 digits of the booking confirmation as the PIN - which we did and it didn't work. We had to call the number displayed on the mailbox, on international roaming to get a PIN (which was no where close to the last 4 digits of the booking confirmation) for the keys! It might seem like a simple thing to do but it is annoying if you have been travelling and it is snowing when you are stuck outside with bags and no idea about the key. The room was ok, clean but felt older than it seems in photos. The location was fairly okay with the central station being a few tram stations away and about 15 mins of walk down the hill. The only good thing was the tram station was steps away, so we didn't need to carrry our bagpacks too long. If you book earlier, I think Zurich has much more options and better apartments at the price - this was certainly over-priced. We have had a very nice apartment in Zurich on our previous stay 2 years ago at a much lower price.

2/10 Terrible

Rebecca, Sarasota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Book This
This was a terrible booking. I chose Swiss Star because they said they were 50 meters from the Zurich train station IT WAS NOT. It was a very long walk up several hills. Luckily we found some helpful strangers to show us the way. there was no one at the hotel to voice our complaint. In addition, the room was on the 5th floor, no elevators. It was an attic that had slanted ceilings which meant it was a very narrow room. One step to the right or left and you hit your head which I did twice. Supplies were at a minimum. No sheets, just a mattress pad and a heavy duffet. AND no AC. The weather has been in 100's and they could not provide a fan??? ALSO the room pictured on the website was not what we got. THIS DUMP WAS A TOTAL rip-off and deceptively presented. They should be banned from your website. How do I get a refund?

6/10 Okay

Riddhi, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Good location near public transit
Good rooms. But wifi did not work.. No service but location was great...

10/10 Excellent

Raigi, Estonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little apartment. We enjoyed our stay!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
There is no service person n the apartment or recieve my phone call while I was checking on Sat., so it took me some time to know how to get the key. No bathtub in the room so maybe should not put the bathtub picture in your advertisement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A good budget stay for Zurich
I would definitely book this hotel for my next short stay in Zurich, if the price doesnt go up:) I chose this hotel because I knew the area, easy access to the train station, the national museum, the university, the river, the cafes and parks..from other reviews I couldnt get a clear idea of how the experience would be, but considering we were only staying for one night and the prices very reasonable so I went for it. It turned out to be a good experience, everything went smoothly, the hotels right by the road, near the tramway/bus stop so it was easy to spot, after keying in the code (from an email earlier by the hotel) on the keybox device we got the keys to the building and our room(number on the key tag). The size of the space, the kitchen and the balcony were definitely a plus, especially with the balcony you have an open view of the city (not the perfect view but quite impressive considering the location is a bit back on the hill). And a good size supermarket - coop is right across the street. My only complaint would be about the double bed, it was soft but not a good size for two persons, quite squeezed..I chose a one-bedroom room, Im not sure if that means only for one person because that will be ideal. We took train so I didnt know much about the parking situation. All in all, its a good choice if you are looking for a budget stay at a good location with good space.

6/10 Okay

Jasal, Bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good studio with a twist
This is a apartment . ..self catering including reception. The walk is steep. There is no elevator. Be prepared to carry your luggage to 4 or more floors. There is no way room change can happen in case there is a problem .

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The apartment was really great. The only criticism I have, is that from the outside the building looks really run down. I was a little worried when I saw the place from outside, but the worries vanished as soon as I got inside! It was really spacious, with a big flat screen TV in the living room, a fridge, dish washer, etc. The grocery store across the street was an added bonus, especially since it's a pretty steep walk from the center (if carrying bags). Although there are trams which stop right outside, which go to and from the airport (really ideal). I would definitely stay there again!

8/10 Good

Thomas, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss Star Universitätsstrasse
nice little apartment, with separate bedroom and living room, small kitchen and bathroom, nice couch to watch tv

8/10 Good

Thomas, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment Universitätsstrasse
the apartment 41 under the roof reminded me of my apartment in a villa I lived in 15 years ago, thanks for brining me those memories back, clean, spacious, all you need, and cheaper than most hotels

8/10 Good

Guido

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
won't recommend
no one ever told us that we need a 5-digit passcode to get the key from the key box outside the building. We only found this out from the reviews on hotels.com. the apartment didn't inform us after we booked. At the end, we had to The decoration is quite dated.

6/10 Okay

Khairul, Paris

Disliked: Room comfort
OK to stay
It was an OK experience. Specious but heater was not turned on it was cold. Little complicated to get in as no reception.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont expect hospitality from Apartment Swiss Star
Apartment Swiss Star's staff is not customer friendly. Seems they are more after money. Customer service is terrible. They are not fluent in English (only some knowledge). They try to avoid or neglect even your serious queries. They debited my credit card for more amount ($417.14 instead of $401.60) without telling me ever any reason. Do not expect hospitality from Apartment Swiss Star Staff. Be careful. Protect your Credit Card from them.

8/10 Good

allywooo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location, huge rooms, but way too hot
We really enjoyed our stay at this location. Large rooms, convenient location, Co-Op grocery store across the street. Overall it was a really great stay and would recommend it to anyone. Only problems we incurred was no nearby parking, we couldn't turn down the heat, leak under the kitchen sink and couldn't check in until 2pm as they have an automated system that won't dispense your room key until then.

2/10 Terrible

Irmengard

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Siphon kaputt, Schimmel an der Wand und Badewanne. Dreckige Matratze kaputte Möbel
Stayed 2 nights in Jan 2024

6/10 Okay

Colin

Traveled with partner
Top Service am Telefon. Schöne Unterkunft. Leider aber war der Ablauf beim Waschbecken im Bad abgeschraubt, warum auch immer und mussten es selber wieder anschrauben.
Stayed 1 night in Dec 2023

10/10 Excellent

Enrique de Jesus

Stayed 4 nights in Jun 2023

6/10 Okay

vanhphone

Traveled with partner
First time in appartement on vacation. I don’t like it.
Stayed 1 night in Jun 2023

10/10 Excellent

Carlo

Stayed 1 night in Dec 2022

8/10 Good

Thomas

Stayed 1 night in Nov 2022