Ratings based on 938 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Phoenix, AZ

Untrustworthy. My worst experience ever

Posted May 23, 2017
They did not honor my reservation and sent me to a cheap hotel at a location that was undesirable to me. They should refund my money. If they overbook it's their mistake. I shouldn't have to pay for it. I don't trust them or Expedia at this point. If I have a paid reservation I should not be denied a room. This ruined my trip to Switzerland.
Comment from Hotel Management
May 26, 2017 by Florian, Hotel Management
Dear Vash, first of all let me thank you for taking your time and sending us feedback of your experience. I am really sorry that we had to book you out due to the system failure and the overbooking. Please accept my sincere apologies. I understand your frustration but be ensured that at no point we had the intention that you do not trust us anymore. I hope you had a safe and good journey ahead Best regards Florian Öttl Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent for everyone

Posted May 22, 2017
Pros: Everything, staff, cleanliness, decor and ambience, guest relations help desk etc
Location: Train station tram station and bus stop everything is so close by and so one can move in every direction hasslefree.
It's a lovely hotel, in the vicinity of the train station, Airport etc. Great hospitality and staff is superb, courteous and friendly, always helpful.
Comment from Hotel Management
May 26, 2017 by Florian, Hotel Management
Dear pRTd, thank you so much for taking your time and you share your experience of your recent stay. I am very happy to read that you enjoyed your time and that you are so pleased with Swissôtel Zurich. With pleasure I will forward your feedback to all my colleagues and the management. Would be nice to welcome you back soon pRTd. Best regards Florian Öttl Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel specially close to shops and train

Posted May 18, 2017
everything was great, the only challenge was breakfast, they had a big group in house, restaurant was very crowded and people were all over.
Comment from Hotel Management
May 19, 2017 by Florian, Hotel Management
Dear guest, thank you very much for sharing your experience of your recent stay at Swissôtel Zurich. I am delighted that you enjoyed your stay that much. Such feedback is much appreciated and I will share it with all my colleagues. As well that you mentioned the busy restaurant while breakfast I will forward so in near future we will have a look into that to improve on that side. It would be a pleasure to welcome you back soon again. Best regards Florian Öttl Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
great location, great friendly staff, starbucks cafe in the lobby
Comment from Hotel Management
May 17, 2017 by Florian Öttl, Hotel Management
Dear guest, thank you very much for sending us feedback of your recent stay at Swissôtel Zurich. I am very happy to read that you enjoyed your time, the location and our great & friendly staff. We are looking forward welcoming you back again soon. Best regards Florian Öttl Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from OREGON

Very nice Hotel

Posted May 10, 2017
Pros: BEAUTIFUL VIEWS and very convenient to train station and airport.
WONDERFUL EVEN SENT MY HUSBAND UP A BIRTHDAY CAKE AND WE DIDN'T TELL THEM IT WAS HIS BIRTHDAY SO VERY THOROUGH AND CONSIDERATE.
Comment from Hotel Management
May 17, 2017 by Florian, Hotel Management
Dear Sandy, thank you so much for your feedback. It its such a big pleasure to receive such positive comments of your recent stay at Swissôtel Zurich. I am so happy to read you and your husband enjoyed the birthday surprise. Hopefully we see you soon again Best regards Florian Öttl Guest Relations Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to railways station. Nice facilities

Posted May 7, 2017
Nice location, facilities and breakfast. Attentive front desk staffs. Small room even after upgrade and gym. Boring TV channels.
Comment from Hotel Management
May 17, 2017 by Florian, Hotel Management
Dear guest, thank you very much for sending us such positive feedback of your recent stay at Swissôtel Zurich. I am happy to hear that you enjoyed our breakfast, the hotel location and our attentive front desk staff. Please accept my apologies if did not meet your expectations of the room size and the tv channels. We would be delighted to welcome you back soon Best regards Florian Öttl Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel and amenities

Posted Apr 26, 2017
Gorgeous rooms, clean and modern. Staff by far the nicest hotel staff I have I ever dealt with. Helpful and kind. Superb location for train use and killer views from rooms and top floor pool and spa floor.
Comment from Hotel Management
May 17, 2017 by Florian, Hotel Management
Dear guest, thank you so much for your great rating and positive feedback of your recent stay at Swissôtel Zurich. I am very happy to read that you mention our friendly staff, our bedrooms and location with its superb view from the 32nd floor. We are looking forward welcoming you back soon Best regards Florian Öttl Guest Relations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Convenient hotel with pool near Oerlikon station

Posted Apr 25, 2017
Pros: Fantastic pool and spa on the top floor of the hotel with amazing views, I didn't want to leave!
Cons: There was no bathtub in my bathroom which was disappointing, bathroom was very small too
Location: Across from Oerlikon train station. For city centre, get a train to Zurich central station which is about 10-15 minutes away
The Swissotel is very well location for exploring around Zurich even though it is not right in the city centre as it's just across the road from Oerlikon train station and tram stops. It is the tallest hotel in Zurich and has amazing views, especially from the rooftop swimming pool on the 32nd floor which I used in the evening the day I arrived and next morning. The room I had was a single room, but double bed and was rather small for what I paid for, but the bed was very comfortable. I was disappointed that there was just a shower and no bathtub and this is unusual for a four star hotel in Zurich. Besides the lack of bathroom space, the room was nice, well equipped and had a Nespresso coffee machine and teas and a very large TV screen. It was quiet, too, even though the hotel seemed busy, especially in the cocktail bar same evening. The spa area was really nice, but the changing room was really small and wouldn't be pleasant if it was busy with more than three people in there. I liked the steam room and sauna and relaxation area. There is a jacuzzi by the pool and gym and the beauty salon has various treatments available but it all looked very expensive. I didn't have any food in the hotel as my room rate wasn't including breakfast, but that didn't matter as there is a Starbucks joined onto the hotel and various places to eat and shops near the hotel. This hotel is walking distance from Hallenstadion arena, so it's ideal for anyone attending concerts at that venue.
Comment from Hotel Management
May 17, 2017 by Florian, Hotel Management
Dear Sophie, firstly let me thank you for your great rating and detailed feedback of your recent stay at Swissôtel Zurich. I am really happy and impressed of your comments. Nice to hear that you did not want to leave from our Spa&Sport on the 32nd floor. Sorry for not having the bathtub in you room. We do have some rooms with walk in shower and other with bathtub. I am happy to leave a note on your profile so next time we will allocate you a room with bathtub. Thank you again for your feedback Ms. Sophie. We are looking forward to welcoming you back soon. Best regards Florian Öttl Guest Relations Supervisor
5 out of 5
by ryan

Posted Mar 27, 2017 on Hotels
Great hotel great breakfast and rooftop pool and spa superb. Train to old town and airport right out front. We would stay here again in a heartbeat
Comment from Hotel Management
May 17, 2017 by Kim, Hotel Management
Kære Daniel, Tak for din feedback. Vi accepterer det med glæde og er allerede ud for at finde en måde, som vi tilbyder vores gæster med WIFI gratis. Det ville være vores fornøjelse at byde dig velkommen tilbage med os velkommen. Med venlig hilsen Florian Öttl Guest Relations Supervisor
5 out of 5
by leanne kovacic

Definitely in my Top 5 for service

Posted Mar 21, 2017 on Hotels
One of the best hotels ive stayed in for service, restaurant quality, style, comfortable beds and pillow menu. I look forward to staying there regularly. Warm and welcoming.
Comment from Hotel Management
May 17, 2017 by Kim, Hotel Management
Dear Leanne kovacic, thank you so much for your great rating and positive feedback of your recent stay at Swissôtel Zurich. I am delighted to read your comments regarding our service, wow thank you so much. Happily I will forward it to all my colleagues. It will be a pleasure to welcome you back again at our property. Best regards Florian Ötll Guest Relations Supervisor