Dear AlejandroWe truly appreciate your positive feedback and we are thrilled to hear that you had a wonderful experience at the Dolder Grand, especially due to the heartwarming service of our team members. Thank you very much and we look forward to welcoming you back again soon!Warm regardsMarkus GranelliGeneral Manager

Dear PeterThank you very much for taking the time to share your experience at the Dolder Grand. We are absolutely thrilled to hear that we were able to exceed your high expectations and provide you with a memorable stay.It is fantastic to know that you thoroughly enjoyed your room upgrade and found the room to be of high class and high tech. Our team at the reception takes great pride in ensuring that our guests have a comfortable and luxurious experience. We are very pleased that you appreciate the attention to detail such as the TV mirror in the bathroom. Furthermore, we are also pleased to hear that you had a delightful dining experience at our 2-star Michelin “The restaurant”. Our talented chefs are committed to creating a gastronomic journey that leaves a lasting impression on our guests. We will be sure to share your kind words with them.Your recommendation to others to not miss the opportunity to stay at the Dolder Grand is truly appreciated. We strive to provide our guests with an exceptional experience, and it means a lot to us that you found our hotel worth every penny. Your intention to return at least once a year from your flat in Andermatt is a testament to the level of satisfaction you experienced during your stay.Once again, thank you for your kind words and for choosing us for your stay in Zurich. We look forward to welcoming you back and providing you with another outstanding experience.Best regards,Markus GranelliGeneral Manager

Dear TommyThank you for your top-notch rating and your visit at the Dolder Grand !It brings us immense joy to know that our service and rooms met your expectations. Your kind words inspire us to continue delivering exceptional hospitality. It would be our absolute pleasure to welcome you back each time your travels bring you to Zurich. In the meantime, we remain with warm greetings from the Dolder GrandMarkus GranelliGeneral Manager

Dear SergheiThank you very much for choosing the Dolder Grand while in Zurich as well as for leaving us your review.It is our highest goal to create memorable experiences and we are delighted to having reached this aim with you!We took the liberty to share your praise with our team as it supports us in pursuing our daily passion for providing excellent service.Until your next visit, we remain with our best regardsMarkus GranelliGeneral Manager

Dear LeonThank you for choosing The Dolder Grand whilst staying in Zurich.It is our pleasure to hear that you enjoyed the beauty of our property as well as the friendliness and professionalism of our team members.Even the more, we deeply regret that your room did not meet your expectations and felt disturbed by the music of an event happening at the hotel at that time. Consequently, and as a sign of our generosity, we agreed on a compensation over CHF 750 which was fully offered without any controversary word from our side. Reading your feedback leaves us therefore quite disappointed that we, obviously, could not convince you of our services.Kind regardsMarkus GranelliGeneral Manager

Dear RaulVery glad you enjoyed your stay with us. Looking forward to welcoming you back soon.Yours sincerely

Dear JulianaThank you very much for your visit as well as for your amazing, personal review.It is absolutely splendid to read that you were able to enjoy your stay to the fullest – should this be through the beauty of our property and surroundings, our culinary delights or with the heartfelt service provided by our team members.Your praising words have already been forwarded to the entire team and we would like to thank you in helping to make us thrive in our passion of being the best hosts possible for our guests.See you soon again at The Dolder Grand!Warmest regardsMarkus GranelliGeneral Manager

Dear Prisela It was an absolute pleasure to host you – thank you very much for choosing the Dolder Grand! We are delighted that you enjoyed our heartfelt service by our team to the fullest as well as the beauty of our property. Until your next visit, we remain with our best wishes. Markus GranelliGeneral Manager

Dear TigranThank you very much for choosing The Dolder Grand as well as for taking the time for your detailed feedback. We are delighted to read that our housekeeping staff could impress you and, furthermore, that you found some relaxing hours in our 4000sqm Spa with its excellent staff.Gladly, we shared your warm words with all our employees to which this comes as a strong confirmation of their passion of being the best hosts possible for our guests. On the other hand, we very much regret that your arrival at our property didn’t go as smooth as the rest of your stay. Please note that your experience does not correspond with our understanding of hospitality and we would therefore like to express our sincere apologies.Your feedback is very valuable to us and helps us getting ahead in our continuous improvement process. We are looking forward to your next visit at The Dolder Grand and meanwhile wish you all the very best. Best regards Markus GranelliGeneral Manager

Dear MathewThank you very much for staying at the Dolder Grand.We are delighted that you experienced a great stay with us and would love to welcome you soon again!With our best wishes for a magical festive Season,Markus GranelliGeneral Manager

Dear ManasijeThank you for choosing to stay at the Dolder Grand and for your positive feedback. We were delighted to hear that you enjoyed your time with us.Our guest rooms are supplied by a central air circulation system with fresh air, pre-cooled by our own geothermal system. This system allows to cool down the guest room’s temperature to up to 8C deeper than the outside temperature. To ensure a pleasant indoor temperature, even when outside temperatures are high, we recommend keeping the windows closed and not to switch off the air circulation system. We look forward to seeing you again soon at the Dolder Grand. In the meantime, we would like to wish you all the very best.  Markus Granelli, General Manager, and the entire team

Dear Sun YeonThank you for visiting us and for your positive review.We are delighted that you obviously enjoyed your stay - we would be very happy to welcome you again soon!With best wishes and warm greetings from the Dolder Grand,Markus GranelliGeneral Manager

Dear Melanie Thank you for your visit - we are delighted that we could convince you of our Dolder Grand Spa as well as of our breakfast. Come and visit us again soon and enjoy some more relaxing hours in our spa - we are looking forward to it. Kind regards Markus Granelli General Manager

Dear Andreas Thank you very much for the compliment and we hope to welcome you back soon. Best regards Markus Granelli General Manager

Dear Humberto Thank you very much for your positive review - we are very pleased that our service as well as the property could convince you. We would be delighted if you would visit us again soon. Kind regards Markus Granelli General Manager

Dear Faran Thank you very much for staying with us and for taking the time to give us some feedback. We were delighted to hear that you enjoyed your time with us. The praise you gave us has been passed on to my colleagues. Your feedback drives our commitment and passion for being an excellent host for our guests every day. We look forward to seeing you again soon at the Dolder Grand and ensuring that your stay with us is a truly wonderful experience. In the meantime, we would like to wish you all the very best. Yours sincerely Markus Granelli General Manager

Dear Andrew Thank you very much for staying with us and for taking the time to give us some feedback. We were delighted to hear that you enjoyed our Dolder Grand Spa. However, we regret that we were not able to meet your expectations when it came to your room. From 2004 to 2008 we renovated the entire Dolder Grand and have been carrying out maintenance work ever since. There is no part of the building that is older, but the main building has been kept in a classical style while the side wings have been given a modern twist. Please let us know your preference for the Spa or Golf Wing when you next book - we will be happy to record your preferred option in our system for future bookings. We look forward to seeing you again soon at the Dolder Grand. In the meantime, we would like to wish you all the very best and we remain with warm regards, Markus Granelli General Manager

Dear guest Thank you for visiting us at the Dolder Grand and for your review. We thank you for your praise and are pleased that we were able to meet your expectations in almost all areas. You write that the bell service needs an uplift - may we kindly ask what incident took place to lead you to this conclusion? We would be pleased to receive your detailed feedback, to get the possibility to improve our service. We look forward to your response and would like to thank you in advance for taking the time to provide it. In the meantime we remain with best wishes and warm greetings, Markus Granelli General Manager

Sehr geehrter Gast Herzlichen Dank für Ihren Besuch im Dolder Grand - Ihre Erwartungen an den Aufenthalt konnten wir offensichtlich nicht ganz erfüllen. Sie haben ihn mit 3 von 5 Punkten bewertet. Da es unser Ziel ist, für unsere Gäste die perfekten Gastgeber zu sein, interessiert es uns sehr, in welcher Hinsicht wir Sie nicht zufriedengestellt haben. Wir freuen uns auf Ihre Antwort und danken Ihnen bereits jetzt herzlich, dass Sie sich die Zeit dafür nehmen. Freundliche Grüsse Markus Granelli General Manager

Dear guest We are delighted that you enjoyed your stay with us at the Dolder Grand and we thank you for your positive feedback. We look forward to seeing you again soon and we hope that you will also be able to take advantage of our location next time. Yours sincerely Markus Granelli General Manager

Dear guest Thank you for visiting us and for taking the time to leave us a review. We are delighted that you enjoyed your stay and were particularly impressed with the spa area and also highlighted the performance of the concierge team - I was happy to pass on your words of praise to the team. We look forward to welcoming you back soon. In the meantime, we would like to wish you all the very best and remain with warm greetings, Markus Granelli General Manager

Dear guest Thank you very much for the extremely positive feedback. We are very happy about the kind words and the many compliments - we were happy to share your praise with the entire team. It fills us with joy when our guests take home a beautiful memory of the Dolder Grand. We wish you all the best and are already looking forward to your next visit. In the meantime, we remain with warm regards from rainy Zurich, Yours sincerely Markus Granelli General Manager

Sehr geehrter Gast Wir freuen uns, dass Sie einen schönen Aufenthalt geniessen konnten und danken Ihnen für die gute Bewertung. Wir wünschen Ihnen alles Gute und freuen uns, Sie bald wieder im Dolder Grand begrüssen zu dürfen. Freundliche Grüsse Markus Granelli General Manager

Dear guest Thank you very much for staying with us and for taking the time to give us some feedback - we were delighted to hear that you enjoyed your time with us. We would be delighted to welcome you at the Dolder Grand again soon. Yours sincerely Markus Granelli General Manager

Dear guest Thank you for choosing to stay at the Dolder Grand and for your positive feedback. We were delighted to hear that you enjoyed your time with us. We look forward to seeing you again soon - in the meantime, we would like to wish you all the very best. Yours sincerely Markus Granelli General Manager

Lieber Gast Vielen Dank für die tolle Bewertung. Wir würden uns freuen, Sie bald wieder zu unseren Gästen zu zählen. Bis dahin verbleiben wir mit den besten Wünschen und herzlichen Grüssen aus dem Dolder Grand, Markus Granelli General Manager

Dear guest Thank you very much for your great review. We are delighted that you enjoyed your stay at the Dolder Grand and that we were able to impress you with our culinary delights. We look forward to seeing you again soon at the Dolder Grand! Kind regards Markus Granelli General Manager

Dear guest Thank you very much for this beautiful feedback. We are pleased that we could convince you with our service and that you liked the location. We look forward to seeing you again soon at the Dolder Grand. In the meantime, we would like to wish you all the very best. Yours sincerely Markus Granelli General Manager

Dear Ladies and Gentlemen Thank you very much for your kind feedback. It was a great pleasure to have had you as our guests at the Dolder Grand and we are looking forward to welcoming you soon. If you have any further questions or if you would like to make a booking do not hesitate to contact us at any time. Yours sincerely Sina Jubelius Teamleader Front Desk