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Reviews of Hampton Inn by Hilton Sydney

2.5 out of 5
Hampton Inn by Hilton Sydney
60 Maillard Street, Sydney, NS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 33 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Apr 9, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 1 night in Apr 2024
Response from Mark Rose - Guest Services Supervisor on Apr 6, 2024
Thank you for taking the time to fill out this survey! We do hope that you enjoyed your stay with us and that we'll see you again sometime :)

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay right from the start. Very welcoming staff with excellent dining recommendations. Clean and comfortable room.
Stayed 1 night in Apr 2024
Response from Mark Rose - Guest Services Supervisor on Apr 2, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

Ian, Halifax

Stayed 2 nights in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 25, 2024
Thank you for taking the time to provide your feedback. We hope you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Jennifer

Traveled with family and small children, Traveled with family
Disliked: Staff & service
It was March break, so it was very busy. Check in was great. The gentleman was very kind. I also Had my niece there for the pool but there was no towels for us to use and we asked the front desk and they were very rude about it. Knowing it’s March break they should have been prepared for lots of towels to be used. Upon check out the staff was incredibly rude, I did not get a name cause I just wanted to get out of there. I asked if I could pay on debit and was refused. I won’t be in a hurry to get back there
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 23, 2024
Thank you for taking the time to provide your feedback. We do apologize for the lack of availability of towels. We did take measures such as having towels only available from the Front Desk to help with the demand. Admittedly this demand can be difficult for us to predict and we'll try to do better in the future. We'll also pass along your feedback to management regarding your check out. At check in a Credit Card is required however you can pay cash or debit at check out. This should have been better explained to you.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 22, 2024
Thank you for taking the time to fill out this survey! We do hope that you enjoyed your stay with us and we hope to see you again soon!

4/10 Poor

crystal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The gentlemen at the front desk was rude when we were checking in. Also I feel the pool should be monitored because there were many kids on the water slide that were jumping and making chains and purposely getting stuck in it which was holding up the line up for the other kids!
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 22, 2024
Thank you for taking the time to provide your feedback. We'll pass along your suggestion regarding the pool to management along with your feedback about the gentlemen who checked you in.

2/10 Terrible

Jeff

Traveled with family
AS First Nation person I should not have to pay sales tax on my stay. This Hotel is on a First nations reserve
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 18, 2024
Hello, our Hotel is actually located on crown land so we do not currently offer tax exemption. However we do offer a First Nations rate which is not available when booking through a Third Party such as Expedia. Please contact the hotel directly for special rates. Thank you!

8/10 Good

Whitney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very spacious and comfy!
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 17, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Edward

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 17, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Kate

Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 31, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

Carrie

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff were really great especially 2 young fellows that helped out a lot with my small dog so I could grab coffee, etc. Very personable. The rooms were upgraded since the last time I stayed it is a fairly noisy hotel not to sound proof. And the rooms could’ve been a little cleaner, but all in all, it was very convenient and a decent stay.
Stayed 2 nights in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 12, 2024
Thank you so much for taking the time to provide your feedback. We'll pass along your feedback to our Housekeeping manager regarding the cleanliness of the room.

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
The pool for our Grandkids
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 10, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that your grandkids enjoyed the pool and that you enjoyed your stay with us. We hope to see you again sometime soon :)

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 10, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 12, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Allison

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best option for business travel; always a pleasant stay.
Stayed 1 night in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 8, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and nice staff
Stayed 2 nights in Mar 2024
Response from Mark Rose - Guest Services Supervisor on Mar 5, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again soon :)

10/10 Excellent

Elsa

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, the room was very clean, and they had an actual crib for my baby. The pool was out of service at the time, we didn't book it for the pool, but i could see how it would be upsetting if someone did. There was no notice prior to our arrival about the pool.
Stayed 1 night in Feb 2024
Response from Mark Rose - Guest Services Supervisor on Feb 25, 2024
Thank you so much for taking the time to fill out this survey! We have updated our website and third party vendors such as Expedia with the details of our pool outage. We do apologize that you did not receive any notice of this and also for any inconvenience this may have caused. We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

Arlette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's very convenient that it's linked by glassed in passerelle to the Trade & Convention Centre in Membertou. No need to get out in winter.
Stayed 1 night in Feb 2024
Response from Mark Rose - Guest Services Supervisor on Feb 23, 2024
Thank you for taking the time to fill out this survey!

10/10 Excellent

Wallace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place
Stayed 1 night in Feb 2024
Response from Mark Rose - Guest Services Supervisor on Feb 18, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

Darcy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Mark Rose - Guest Services Supervisor on Feb 11, 2024
Thank you so much for taking the time to fill out this survey! We do hope that you enjoyed your stay with us and that we'll see you again sometime :)

10/10 Excellent

Emma

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for kids
Stayed 1 night in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Feb 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Hampton Inn in Sydney and have been singing your praises to all my friends and family. The staff went above and beyond to ensure our stay was comfortable and pleasant. Front desk staff, particularly Mark and Amesh were wonderful, giving us directions and keeping us informed. Breakfast was excellent and facilities wonderful. Thank you :)
Stayed 1 night in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Feb 6, 2024
Thank you so much for taking the time to fill out this survey! Thank you also for your kind words for our staff it's very much appreciated :) We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon.

10/10 Excellent

Sharla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beutiful new hotel First time in this part of capebreton. Lovely spot Restaurant was really good
Stayed 1 night in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Feb 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed the restaurant and your stay with us :)

10/10 Excellent

Derrick

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Jan 19, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Jan 16, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

2/10 Terrible

Scott

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk worker who introduced the property was nice. However, the room's furniture was worn and in need of replacing, the jacuzzi's electronics (the buttons) didnt work. The room had a general unclean feeling. Some things in the room like the stereo didnt have bluetooth. This was a great room 10 years ago but needs updating. The front desk worker on the way out didnt say hello, he said "what?" And didnt ask how our stay was. "What room you in?" And then he also didnt thank us for staying. Didnt say have a nice day. He said "k its paid". Very unprofessional.
Stayed 1 night in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Jan 19, 2024
We do apologize that we didn't meet your expectations for this stay. I will be forwarding comments regarding the room and the representative who processed your check out to management for review. Thank you for taking the time to provide your feedback. If we can assist in any other way please feel free to contact the hotel directly.

10/10 Excellent

Nicola

Stayed 2 nights in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Feb 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Feb 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

maria luz

Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Jan 16, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

Maricar

Stayed 1 night in Jan 2024
Response from Mark Rose - Guest Services Supervisor on Feb 6, 2024
Thank you so much for taking the time to fill out this survey! We hope that you enjoyed your stay with us and we hope to see you again sometime :)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed here New Years Eve, service at the desk was fabulous, hotel was decorated beautifully for Xmas, rooms were spacious and clean and breakfast was wonderful
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Feb 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime :)

8/10 Good

Maryse

Stayed 3 nights in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Feb 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad you enjoyed your stay with us and we hope to see you again sometime :)

10/10 Excellent

Glenn

Response from Mark Rose - Guest Services Supervisor on Feb 10, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

Douglas

Stayed 2 nights in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Jan 6, 2024
Thank you so much for taking the time to fill out this survey! We do hope that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centre of the city so a quick car ride everywhere I wanted to go.
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Jan 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Jan 6, 2024
We do apologize that we did not meet your expectations for this visit. Please feel free to reach out to us if we can assist in any way.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Jan 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

2/10 Terrible

brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were horrible and uncaring
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 22, 2023
Please be advised for any issues with your booking you need to contact Expedia directly. The hotel front desk is unfortunately unable to assist. Thank you!

8/10 Good

Theresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 22, 2023
Thank you so much for taking the time to fill out this survey! We do hope that you enjoyed your stay with us and that we'll see you again sometime :)

10/10 Excellent

Leo

Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 22, 2023
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

chantal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 22, 2023
Thank you so much for taking the time to fill out this survey! We do hope that you enjoyed your stay with us and that we'll see you again sometime :)

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 22, 2023
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

8/10 Good

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 22, 2023
Thank you so much for taking the time to fill out this survey! We do hope that you enjoyed your stay with us and that we'll see you again sometime :)

8/10 Good

Daryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast…staff were great at the breakfast too…unfortunately the coffee was terrible…such an important thing to so many guests…this would be the only area that needs drastic improvement!!!
Stayed 2 nights in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 19, 2023
Thank you so much for taking the time to fill out this survey! We'll pass along your feedback regarding the coffee to our breakfast team. We do hope that you enjoyed your stay with us and we hope to see you again sometime :)

10/10 Excellent

Madeline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean with lots of room to move around , staff were very friendly will definitely recommend this hotel
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 19, 2023
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

yongjin

Stayed 2 nights in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 19, 2023
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

Manjusha

Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Jan 6, 2024
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

10/10 Excellent

yongjin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 19, 2023
Thank you so much for taking the time to fill out this survey! We're so glad that you enjoyed your stay with us and we hope to see you again sometime soon :)

6/10 Okay

Clifford

Traveled with partner
Liked: Staff & service
Front desk and morning buffet staff were very friendly and greeted us at all times with a smile. Had hoped to make it to the pool but we just didn’t have time but it would have been nice for the slide to be operational and had hoped for a Hot tub but all good. Not such a big deal for us. There was a stain on our duvet cover which was gross and some large stains on the carpet, something dripped on the walls that didn’t get cleaned off but the rooms were spacious and not cramped which was nice. Unfortunately, like so many hotels in winter, the place was overrun with teams and parents who clearly were more interested in socializing than monitoring how disruptive their kids were. There were groups of kids everywhere in the public seating areas who were quite loud and lots of kids running and tearing through the hallways particularly early in the morning. Lots of kids in the parking lots screaming below our window. So peaceful and quiet it was certainly not. Pillows on the king bed should match the bed size and be at least queen or king sized pillows. Bed on the box spring or platform was wiggly when my husband rolled over but otherwise bed was ok, neither bad nor great. We usually stay at Holiday Inn on the waterfront where the beds are more comfortable and the sound from outside the rooms is generally less due to better sound proofing. This was our first stay here but divided as to whether we will return to Holiday Inn next time. Restaurant definitely better at Hampton Inn.
Stayed 2 nights in Dec 2023
Response from Mark Rose - Guest Services Supervisor on Dec 22, 2023
Thank you so much for taking the time to provide your feedback! We will forward along all of your comments to management. We do hope that we'll see you again sometime