Ratings based on 394 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

The best I have ever had

Posted Jan 18, 2018
I was just overwhelmed by this place.. So beautiful and nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice and clean for staying overnight

Posted Dec 29, 2017
Excellent hotel. Very good experience, price comfort and cleanliness
Comment from Hotel Management
Dec 30, 2017 by Matt, Hotel Management
Thank you for your kind words! We are glad that you had a good time with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Dec 27, 2017
The hotel staff was very friendly and the hotel itself was very clean and comfortable!
Comment from Hotel Management
Dec 27, 2017 by Matt, Hotel Management
Thank you for your kind words! We strive to provide the best Guest Service possible!
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Perfect for one night before cruise

Posted Dec 15, 2017
Pros: Location.
Cons: Far walk to elevator.
Location: 5 min from cruise terminal, a couple restaurants around.
Everything you need, nothing you don't. We just needed a place to sleep the day before the cruise departure. Comfortable rooms and breakfast included.
Comment from Hotel Management
Dec 15, 2017 by Sam, Hotel Management
Thank you so much for the review. We would love to have you back with us next time you are in the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Very comfy... clean... decent location I would go again if in the area. Staff was nice and knowledgeable
Comment from Hotel Management
Dec 4, 2017 by Sam, Hotel Management
Thank you so much, we hope to see you back soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake View

Awesome

Posted Dec 2, 2017
This place is clean and the staff are amazing. Can’t say enough about this place. Highly recommend
Comment from Hotel Management
Dec 4, 2017 by Sam, Hotel Management
Thank you so much we hope to see you back soon!
2 out of 5
by A verified traveler from Cleveland, OH

Not worth the money

Posted Nov 25, 2017
Our room had random black hairs all over the bathroom floor and tub, and pull out bed. The shower head was filthy, curtain rod hangers rusty and wallpaper peeling in the bathroom. When I pointed out that there were hairs all over someone was supposed to come clean right away and they did not, maybe an hour later I went down and requested a new room which they gave me which was cleaner, but still the same worn in condition which I wouldn’t expect from this chain of hotels. Customer service was iffy. Breakfast was horrible, waited about 20 minutes in line to get to the food. I watched an employee stuff clean silverware into the containers with her bare hands and then pick up dropper silverware and put it right back in with the clean.
Comment from Hotel Management
Dec 4, 2017 by Sam, Hotel Management
Thank you for taking the time to notify us of the issues you experience during your stay. We apologize we did not meet the standards of service we are known for. At this time we have currently taken your feedback to the proper departments to make sure these issues are corrected.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, NC

Nice hotel close to the port

Posted Nov 16, 2017
Pros: Proximity to Port and restaurants.
Lovely efficiency room with King bed. Close to the Port, Jerry Park and loads of restaurants. Parking is extra, but believe for a fee they let you leave your car for a cruise.
Comment from Hotel Management
Nov 16, 2017 by Sami, Hotel Management
Thank you so much! Please come stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Decent hotel and good staff. A little dated, but very clean.
Comment from Hotel Management
Nov 6, 2017 by Sam, Hotel Management
Thank you so much for taking the time to review
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Very comfortable bed , good breakfast. Very clean room and close to the cruise ship ports which was very convenient. Easy to find and great location. The pool was not heated but a great size.
Comment from Hotel Management
Nov 3, 2017 by Tina, Hotel Management
Thank you so much! Hope to see you back soon