Special treat which didn't meet expectations
Posted Jan 2, 2016
The reception staff were exceptional, especially Rich but we experienced a noisy water pump and vans reversing and beeping outside our room together with staff accessing an underground storage unit nearby all early in the morning. Our daughter experienced a repetitive mechanical noise every 15 mins in her room on the 2nd night. Rich spoke to housekeeping to stay quiet early in the morning but the request was not observed. A maintenance person came but couldn't quieten the pump. We were offered alternative rooms but as we were only there for 2 nights, it would have been too much hassle to repack etc.
At checkout Rich apologised profusely and, unsolicited, kindly cancelled the additional expenditure we incurred for dinner one night and a room service meal. We had been to Chatham several times and always wanted to experience this hotel but ended up very disappointed.