Stay was fine. Front desk employees were kind. The room was very cheaply done. The worst was the smell, which I'm guessing was coming from the carpet as it looked dated, old and many stains. We went out and purchased spray to treat the room. M&m's next to the chair on the floor left from previous stay. Tub was very hard to get it to switch to shower. The jacuzzi tub, and balcony were nice for relaxing. Unfortunately we had to clean the tile immediately around the jacuzzi tub from what looked like soap scum.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our property, as we appreciate all feedback from our guests. Your comments have been shared with our Executive Housekeeper. We truly apologize for the issues, that you encountered during your stay, by all means that is not typical for our housekeeping team at all. All of our team members strive to ensure that each guest has a positive experience during their entire with us. If you are in the Hyannis area again, we certainly would like to have you stay with us again and give us a second chance.
All the Best,
Director of Guest Services