Ratings based on 104 Verified Reviews

4.8 out of 5
94% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from UK

One of the best hotel experiences we've had

Posted Jan 17, 2018
We had the most amazing 2 night stay at Derwent House. From the moment we arrived (tired from the long flight!), we felt totally welcomed, relaxed and at home. We could not fault the service and felt as though every little thing had been thought of. Our room was incredible, with a window and balcony looking right out to Table Mountain! The location of the house was perfect, within easy walking distance of restaurants and a short drive from table mountain. We must make a special mention of Xolani, who made our stay extra special! He found out that it was our Anniversary, and when we got back to the hotel after popping out, he had decorated our room, left a bottle of champagne on ice and booked us a table at one of the best restaurants in Cape Town! Absolutely incredible. We would not hesitate to recommend Derwent House to anyone visiting Cape Town. Thank you to the whole team there for making our first visit to the city so special.
Comment from Hotel Management
Jan 20, 2018 by derwentowners, Hotel Management
Thanks so much for this lovely endorsement, Katie! We're delighted we could help make your anniversary visit special -- Xolani has an eye for these things . . . he is thrilled with your commendation. You are so welcome -- we really enjoyed getting to know you and hosting you for this special occasion. Thanks for the recommendation and we hope to see you again! From all of us -- and Xolani in particular, very best wishes from Cape Town! Anahid & the team
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Great hotel, absolutely recommend it!

Posted Nov 14, 2017
We have a fantastic visit at the Derwent House. The hotel is very nice, love the interior pool and patio area. The breakfast was perfect. The staff was incredibly friendly and helpful. The location was perfect. I would stay here again in a heartbeat!
Comment from Hotel Management
Dec 15, 2017 by derwentowners, Hotel Management
We're delighted you so enjoyed your stay with us and may be persuaded by the charms of smaller properties . . . Friendly staff always helps make a visit, and our team are truly wonderful -- thanks for the recognition. We'd be delighted to welcome you back any time, Aurora! On behalf of the team, our very best regards from Cape Town, Anahid
5 out of 5
Recommended
for Couples
by A verified traveler from Seattle Wa

Excellent property and exceptional staff

Posted Sep 21, 2017
Pros: Staff is beyond accommadating. they seem to genuinely care about your stay, from the moment you check in, until you leave.
Cons: Possibly a slightly larger bathroom sink, but small picky detail on my end.
Location: Easy walk to several restaurants. Under a mile to the more active street area "just down the hill". Uber came quickly whenever we ordered one.
From the first contact until we left to fly home, the owners and staff of this hotel are just amazing. We opted for the larger two room room in the attached building. I believe it is a self catering unit, but reminded me of the Dutch apartments I've stayed at in Amsterdam with some stairs leading up to the unit, and two "wings" at either end of the staircase landing. One bedroom and one sitting room with small stove, microwave,fridge and outside decki/sitting area. Wonderfully clean, bright, and spacious.
Comment from Hotel Management
Oct 25, 2017 by derwentowners, Hotel Management
Thanks so much for sharing your experience with other travellers, josef -- we really appreciate it. I'm delighted that we were able to help make your visit to our beautiful city memorable, and thanks especially for the call-out to our wonderful team. We'll be delighted to welcome you back on a future visit -- and I'll see what we can do about your sink! Many thanks again, Anahid
5 out of 5
by A verified traveler

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by Derwenthouse, Hotel Management
Thanks for the great feedback -- much appreciated! Anahid & the Derwent team
5 out of 5
by mania

excellent service,

Posted Sep 7, 2017 on Hotels
amazing
Comment from Hotel Management
Sep 10, 2017 by Derwenthouse, Hotel Management
Thanks, Mania -- that says it all! Really appreciate your great comments and hope to see you back again on a future visit! All the best, Anahid
4 out of 5
by Martin

Thank you!

Posted Sep 1, 2017 on Hotels
Well located in the downtown area. The standard rooms are so tiny you can't fit a suitcase anywhere. Space is too limited for 2 people. It was a bit loud but it's downtown so it has to be expected. Main area is beautiful and there is a fireplace which makes the room cozy and comfortable. Breakfast is good and the staff is beyond helpful. The owner is a nice lady and was friendly
Comment from Hotel Management
Sep 10, 2017 by Derwenthouse, Hotel Management
Dear Martin, Thank you for taking the time to share your feedback here: we take your comments very seriously, and I was distressed to learn that you were uncomfortable in your room with your luggage. We should definitely have offered to store it for you once you were unpacked. Our mid-century Victorian lady lends a lot of charm, but not a lot of space . . . I'm glad you enjoyed our breakfast and our great team -- we're very proud of both. Thanks again for your feedback and warm wishes from Cape Town, Anahid & the entire Derwent team
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Like a home away from home

Posted Aug 5, 2017
Pros: The staff are the best!
The staff at Derwent make the hotel so warm and inviting! When we were unable to schedule trips on Expedia, the staff went over and beyond to find drivers for us so we could go on every trip we desired in Cape Town. They are great listeners and do whatever they can to make your stay the best time possible.
Comment from Hotel Management
Aug 19, 2017 by Derwentowners, Hotel Management
Thank you, Rachael! We love to share our insider tips with receptive guests -- you guys were the best! We still miss you . . . come back soon! Anahid, Luca & the team
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful Boutique Hotel and Fantastic Service!

Posted Jul 10, 2017
Pros: Everything was perfect!
Cons: Nothing...they have thought of everything
Location: The location is directly in the town of Cape Town yet the property is so private you feel like you are far away.
I am upset that we were not staying longer! We only stayed two nights at the Derwent House but I would love to come back and stay a longer period of time. The entire staff was so helpful and accommodating! Our suite had a bedroom with a queen bed, a living area with a bed that pulled out that slept two also. We also had a small kitchen area with a refrigerator, microwave, sink, coffee pot, toaster and two burners with all utensils and pots and pans if needed. However, we took advantage of their breakfast which was FANTASTIC! The living room has a balcony that was very nice also. In the evening you can sit in one of the two common areas which were beautifully decorated and both accessible to the fireplace. At night, there is turn down service with a warm bottle to heat your feet. There is also a common balcony area that overlooks the pool with a waterfall and a jacuzzi. This area and the common living areas were just so peaceful! I have traveled many places and this is one of my new ALL TIME favorites! The entire staff was wonderful! We will be back!
Comment from Hotel Management
Aug 19, 2017 by Derwentowners, Hotel Management
Wow -- we're all ecstatic that you so enjoyed your stay in the suite. And all the little touches you mention: we're always looking for ways to up the cosiness factor, so really delighted that they meant a lot to you. Thanks also for your shout-out to the staff -- we know we have a great team, but they are so motivated by great guest feedback as well. We'll be waiting for your next visit with an even better Derwent House experience -- come back soon! All the very best from Cape Town, Anahid
5 out of 5
by Alice

Posted Jun 17, 2017 on Hotels
Wonderful place! Great great breakfast, excellent service.
5 out of 5
by thanh

would give 10 stars if i could

Posted Jun 11, 2017 on Hotels
absolutely loved our stay. top notch in every way. could not ask for more
Comment from Hotel Management
Jun 16, 2017 by Derwenthouse, Hotel Management
Thanh, you are so generous -- we loved every minute of hosting you both. Thanks so much for your wonderful feedback: we really value hearing from guests how their stay with us was. We're thrilled that we got it right for you and cannot thank you enough for taking the time to share this review. From all of us at Derwent House, all the very best, Anahid, Luca, Willem & the team