Ratings based on 294 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by themba

Posted May 1, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017 by Melanie, Hotel Management
Dear Themba Thank you for your positive feedback. We are pleased that you enjoyed your stay with us. Kind regards, Claire Jones Reservations Department
3 out of 5
Recommended
for Everyone
by A verified traveler from Jhb, Za

Pretty much what was expected

Posted Apr 24, 2017
Pros: Location, quality
Cons: House keeping
Location: Nothing more to add
Great hotel. House keeping needs some attention though as the room is not supplied with coffee and water after day 1
Comment from Hotel Management
Apr 25, 2017 by Asheena Pillay, Hotel Management
Thank you for your feedback regarding your recent stay, I have shared your feedback with the Housekeeping manager to ensure that this was an isolated issue. We look forward to welcoming you back.
5 out of 5
by Loriene

Posted Apr 23, 2017 on Hotels
A wonderful hotel. Young and Vibey. The friendliest staff I have ever encountered at a hotel.
3 out of 5
by A verified traveler from Toronto Canada

Upgraded but not worth to upgrade

Posted Apr 1, 2017
Upgraded free to loft with 2 bedrooms. Bedroom downstairs had no window, noise coming from sewer pipe next to the wall and from garage. TV positioned at the end if bed, I almost went cross-eyed being so close to wide-screen TV. TV programming is very poor. Local calls and internet not free. Had to walk about 100 meters on the street from reception to the next building where lofts are. I dont know what the regular rooms look like, but I didn't like noisy, windowless loft bedroom. Hotel staff was fine, can't complain about their performance. Loft was clean. There was no security in the garage and one could walk right up to my room from there unabstracted. It doesn't feel safe on that street - I saw many people scawange garbage beans right outside the entrance to the building, and dubious personalities walking up and down the street.
Comment from Hotel Management
Apr 5, 2017 by Asheena Pillay, Hotel Management
Dear Glenn, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Fire & Ice Cape Town. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the inconvenienced you experienced whilst staying with us. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Cape Town.
3 out of 5
by Helen

Not exactly close to the Waterfront

Posted Mar 27, 2017 on Hotels
The hotel offers a shuttle collection from airport, could not email direct and I most defineately did not want to ring from U.K. I managed to get a response from Hotel via the Marriott hotels link. I requested a shuttle and thanked them for their response. The lady Ms Garrow was not in the office for a week and I travelled in 3 days from my request. So had to have a taxi to hotel. Not a nice area felt quite intimidated. Hotel is geared towards the younger generation very noisy at weekends.
Comment from Hotel Management
Apr 7, 2017 by Melanie, Hotel Management
Thank you for staying with us and I hope you had enough time to explore and experience Cape Town during your time with us! Thank you for your feedback I have communicated this with my TEAM. Wishing you safe travels and looking forward to welcome you back
3 out of 5
by Evan

OK, not great.

Posted Feb 26, 2017 on Hotels
Good location, nice idea, food was good, hotel not great condition, lots of things broken or missing in rooms, not a big focus on detail when cleaning and stocking rooms
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Dear Evan Thank you for staying with us and for sharing your experience. We take comments like these very serious and we are working to ensure your next stay meets and exceeds your expectations. Yours always Janneman
3 out of 5
by A verified traveler

Had wall AC's that blew directly on you ALL the ti

Posted Feb 19, 2017
See above direct torrent of air full time, hate that type of AC and never get it knowingly Wish I knew ahead of tlme!
Comment from Hotel Management
Mar 3, 2017 by Janneman , Hotel Management
Dear Anonymous - apologies for the air con blowing on you - please make a note on your next booking so that we are aware of this and can find a room where the AC does not blow onto the bed.
5 out of 5
by Suhail

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Dear Suhail Thank you for staying with us and we are looking forward to welcome you back to the hotel again! WIshing you safe travels. Janneman
2 out of 5
by A verified traveler

Posted Feb 12, 2017
Cons: time to bull doze the hotel and rebuild
was tired and dirty at times not conveniently laid out and amenities were sadly lacking
Comment from Hotel Management
Mar 3, 2017 by Janneman , Hotel Management
Please accept our apologies for the stay experience you had with us - we are sharing with the relevant hotel teams to ensure they maintain the environment.
3 out of 5
by Debbie

Disappointed I wouldn't stay here

Posted Feb 10, 2017 on Hotels
The place had a tiny outdoor pool and no spa service in the hotel. Don't believe the website the spa is down the street in a small store which is hardly open. Very dissapointed. The restaurant menu wasn't up to scratch either not much of a variety. Internet service they only gave you coupons which you had to ask for all the time
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Hi Debbie Thank you for staying with us and for sharing your review - the spa does have an street entrance and we have 500 MB of complimentary wifi per day. We wish you safe travels and hope to be of service again when your travels bring you back to Cape Town.