Ratings based on 423 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Connecticut, USA

Not five stars.

Posted Nov 1, 2017
Great central location, pleasant and plentiful staff, quiet room with good view, but several sub-standard service experiences during our one week stay. Only one bath towel, when room was booked for two persons. Took several attempts to get two blankets (provided duvets way too warm). Room tea cups and tea not replaced after use. High tea arbitrarily ended at 5:30 PM not 6 PM as scheduled. Sunday buffet brunch ran out of glasses and plates with the food not replenished. South African dinner platter had all meats overcooked. Took three tries through concierge desk to get local tour booked correctly. Hotel shuttle bus for Table Mountain return trip did not show. Received lots of "We're sorrys" and did get some money of bill, but is there new management at the Taj Cape Town looking to cut costs? Not what we expected of a five star hotel with a reputation for service excellence. As first-timers to a Taj, we might try one in India, but would not recommend this facility.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Fabulous, 5 stars

Posted Oct 24, 2017
Great experience, rooms were spacious and comfortable and sound proof. Housekeeping came twice per day. Breakfast was delicious with an array of hot and cold foods. Staff at breakfast were warm and welcoming. The concierge helped with booking excursions and the shuttle to the V A Waterfront and Table Mountain was great. I used the pool and gym and both were nice. Wi-fi was adequate. The hotel itself is in a great location and easily walkable to lots of shopping and restaurants. Do not hesitate to stay at this hotel, I had a great experience and would definitely book it again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

TAJ

Posted Oct 19, 2017
Great location. Room very nice s d lots of choice at breakfast buffet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
Staff really pleasant and helpful Shuttle bus was very convenient and useful
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great 5 star hotel

Posted Sep 2, 2017
Pros: Everything
A memorable 3 days in Cape Town made even better by out Taj experience. Pieter's service at front desk was first class.
5 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Great hotel in heart of the city

Posted Aug 23, 2017
Great hotel, staff location. Great breakfast and very close to v@a waterfront.
5 out of 5
by A verified traveler

Definite 5 star

Posted Aug 16, 2017 on Hotels
Great service, can't say enough about the concierge team-- excellent and can hold their own compared to the renowned service of London concierges. Staff were all extremely friendly and helpful, including the drivers and bell staff.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Perfect Hotel

Posted Aug 3, 2017
Perfectly located in city center. Safe, clean and a lot to do within walking distance. Hotel was exquisite. Staff was amazing. Food delicious. Rooms, roomy, modern,quiet and lovely. Love this hotel. Taj all the way!
5 out of 5
Recommended
for Everyone
by A verified traveler from BRAZIL

A wonderful hotel in a marvelous city

Posted Jul 30, 2017
Pros: The Taj was great in all aspects a hotel should provide to the guests.
Cons: Nothing needs improvement. It is just great in all aspects.
Location: I would recommend to anybody fitted physically the Table Mountain Hike - The India Venster, a hop on hop off tour through the city, and Cape Point Tou
We had a perfect stay at the TAJ Cape Town. Very comfortable with a high quality staff The TAJ was the perfect complement for such fantastic trip to this beautiful city of CAPE TOWN.