Posted Jan 16, 2017 on Hotels
Our stay was wonderful. The staff was very friendly and the hotel is beautiful and very good value for money.
The only thing that needs some attention is the travel desk. I know that this is an outsourced company, but their bad service do not do your hotel any justice.
I ordered a car for the 8th of January. I made it very clear to the lady when I made the arrangements on the 6th of Jan, that I need to pick up the car not later than@ 9h00 in the morning, since we had to meet friends in Fishoek for the day. When I arrive at the desk to collect the car, she never arranged the car and when the gentleman assisted me he mentioned that I will have to wait 15min for a car. The car finally arrived an hour and 30 minutes later. The lady from the rental agency was rude and the car was not what I asked for.
Therefore our day outing was cancelled.
Please look into this, since I am sure that I am not the only customer that was unhappy that day