Irate Owner with Misleading Ad
Posted Dec 18, 2013
Beware ~ Pet policy is False! Just because this listing states "No Pets Allowed" that does not mean that there are no pets on the premises. Due to allergies to animal dander we booked this B&B based on their "no pet" policy, but when we followed with an email to confirm, we were told that the owners' cats are on the premises and they "try to keep them out of the guest rooms." When we requested cancellation within a day of booking, we were rudely refused. When we suggested that they change their add to reflect pets on the premises, the owner refused. We got Expedia involved, and when the agent called the owner directly he went off on her, yelling and screaming. Long story short, Alba house kept half of our total 9-day booking, $500+ USD and we did not stay there. We DO NOT recommend booking with Alba House!! Beware of bad business practices!