Critical customer loved An African Villa
Posted Feb 23, 2016 on Hotels
There is a reason why this villa is rated #1 on Trip Advisor. The customer service was amazing. They really went above and beyond. I also liked the safety briefing when I arrived. These people care about customer service and your trip to Cape Town. They will print things for you, arrange taxis, arrange tours, discuss tourist options, do laundry for you, they have a honor system bar, and the breakfast was much better than it needed it to be. I highly recommend. I'm usually fairly critical but had no complaints (well maybe about the local interns at the villa, but they're still learning).
Comment from Hotel Management
Jun 11, 2016
Thank you for the positive comments. The "well maybe" about the interns is something that has been brought to our attention by another review as well. We support the local University of Technology with their intern programme for students, to gain practical experience from Sept to March of each year. We have had issues with the latest students who did not have the same commitment to delivering a high standard of service that we are committed to give our guests. We have discussed the issue internally are reassessing our position with regards to future interns. All the best