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Reviews of Mount Nelson, A Belmond Hotel, Cape Town

5 out of 5
Mount Nelson, A Belmond Hotel, Cape Town
76 Orange Street, Cape Town, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 244 out of 287 reviews" "
Rating 8 - Good. 33 out of 287 reviews" "
Rating 6 - Okay. 7 out of 287 reviews" "
Rating 4 - Poor. 1 out of 287 reviews" "
Rating 2 - Terrible. 2 out of 287 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Property conditions & facilities
Fantastic hotel and staff
Stayed 10 nights in Feb 2024
Response from Tiago Sarmento on Mar 5, 2024
Thank you Linda!Warm regards,tiago Tiago SarmentoGeneral Manager

8/10 Good

John

Stayed 6 nights in Jan 2024

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Thank you Paul!

10/10 Excellent

Jag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Tiago Sarmento on Nov 7, 2023
thank you Jag!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Nellie and wish we could have stayed even longer! The property was immaculate and beautiful and the staff always personable - exceeding expectation. We felt pampered and special. Looking forward to our next visit! Special thanks to Adam Herbert, guest experience manager, for his attention and insights into Cape Town and South Africa at large.
Stayed 5 nights in Oct 2023
Response from Tiago Sarmento on Oct 27, 2023
Dear JamesThank you kindly for your review and for connecting so well with our staffm including Adam, our Guest Experience ManagerWe look forward to welcome you back!Warm regardsTiago SarmentoGeneral Manager

10/10 Excellent

Seth

Stayed 3 nights in Jul 2023

10/10 Excellent

John

Stayed 3 nights in Jun 2023
Response from Tiago Sarmento on Jun 28, 2023
Thank you John!

10/10 Excellent

Celestino

Stayed 1 night in Apr 2023
Response from Tiago Sarmento on May 7, 2023
Thank you Celestino!

10/10 Excellent

Gianmarco

Liked: Cleanliness, staff & service, room comfort
Must stay - great service
Amazing hotel, very classic feel. The staff are the differentiator, service is top notch. Crystal gave us a great check-in experience and point of contact of various items. Tim also arrange an exceptional tour that was a highlight of a trip
Stayed 1 night in Mar 2023
Response from Tiago Sarmento on Mar 22, 2023
Thank you Gianmarco and we wish you an extraordinary 2023!!!Warm regards tTiago SarmentoGeneral Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!
This place is truly amazing. Everything was perfect and the staff was second to none. I highly recommend this hotel to anybody looking for a 5 star experience. Thank you Mount Nelson!!
Stayed 2 nights in Feb 2023
Response from Tiago Sarmento - General Manager on Feb 28, 2023
Thank you Jeff! We loo forward to welcoming you back!Best regardst

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the wonderfully attentive staff and the relaxed atmosphere. Heavenly.
Stayed 3 nights in Feb 2023
Response from Tiago Sarmento on Feb 6, 2023
Thank you Stephen!

10/10 Excellent

matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers a sense of peace and is the perfect retreat from the fun of Cape Town. The staff and service is excellent and the facilities are what you would expect of this level of hotel.
Stayed 5 nights in Jan 2023
Response from Tiago Sarmento on Feb 5, 2023
Thank talk Mathew We look forward to welcoming you back!Warm regards tTiago Sarmento General Manager Mount Nelson Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable, next time I will stay longer.
Stayed 2 nights in Jan 2023
Response from Tiago Sarmento on Jan 12, 2023
Thank you so very much for your review!Warm regards tTiago SarmentoGeneral Manager Mount Nelson Hotel

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Response from Tiago Sarmento - General Manager on Dec 17, 2022
Thank you Carl!

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely incredible. Impeccable service throughout especially the front door men ! Anticipated out every need.
Stayed 2 nights in Nov 2022
Response from Tiago Sarmento on Nov 11, 2022
Dear LesleyYou are so very kind!! Thanks for coming and for your beautiful reviewWarm regards,t

10/10 Excellent

Meara, Baltimore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mount Nelson is truly a special hotel. It's physical location affords you an incredible view of Table Mountain. Rooms were spacious and luxuriously appointed with huge bathrooms. The service was outstanding, particularly rom Muchi the concierge who was very helpful in assisting us with planning excursions and hard-to-snag dinner reservations. High tea was a real treat and was even better thanthose I have had in London. We loved the Planet Bar and daily breakfasts, which were impressive and massive! I would highly recommend you stay at the "pink lady."
Stayed 3 nights in Aug 2022
Response from Tiago Sarmento on Aug 15, 2022
Dear guest What a pleasure to read your review and we look forward to welcome you back soon! We are about to open two new restaurants later this year! Warm regards t Tiago Sarmento General Manager Mount Nelson Hotel

10/10 Excellent

Horace Oscar

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A fantastic gem in Cape Town, in South Africa, and globally. Beautiful hotel, very well maintained, and top quality in absolutely everything it has, starting with the outstanding courteous, friendly and very professional staff, and going to the food, linen, accommodations, spa, activities, etc. One of the best places I have stayed throughout my 40 year travel journey.
Stayed 4 nights in Jul 2022
Response from Tiago Sarmento on Jul 29, 2022
Dear Horace Oscar Thank you so very much for your kind review and we truly appreciate your visit. Wish you a beautiful weekend Warm regards tiago Tiago Sarmento General Manager Mount Nelson Hotel

10/10 Excellent

Randal, dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Mount Nelson was magical. From the moment we arrived, we were so happy with the impeccable service and the beauty of the grounds. Not to mention the incredible views with the property being nestled at the base of Table Mountain. It is an incredible escape from the hustle and bustle of the city and I wouldn’t hesitate to recommend this hotel to anyone traveling to Cape Town.
Stayed 4 nights in Jun 2022
Response from Tiago Sarmento on Jul 7, 2022
Thank you kindly Randal for your sweet review We much appreciated welcoming you and we look forward for the next one! Warm regards, t Tiago Sarmento General Manager Mount Nelson Hotel

10/10 Excellent

Margo, Mercer Island

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Staff very welcoming. Beautiful property.
Stayed 3 nights in Jun 2022
Response from Tiago Sarmento on Jun 24, 2022
Dear reviewer Thank you so very much for sharing your thoughts Wish you a beautiful day! Warm regards Tiago Sarmento General Manager Mount Nelson Hotel

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

10/10 Excellent

Sunghee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Tiago Sarmento on Apr 30, 2022
Thank you for your rating! We would love to have you back! Warm regards tiago Tiago Sarmento General Manager

8/10 Good

Noluthando

Stayed 2 nights in Feb 2022
Response from Tiago Sarmento on Feb 11, 2022
Thank you Noluthdo for your review! Warm regards, tiago sarmento, General Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Tiago Sarmento on Nov 29, 2021
Thank you for your review Peter!!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful as ever !
Wonderful stay at The Nelly, so great to be back , lovely to see familiar faces amongst the staff, as normal its 10/10 for everything, they just always get it right here, it’s why I think of it as my home in Cape Town rather than just a hotel.
Stayed 5 nights in Nov 2021
Response from Tiago Sarmento on Nov 23, 2021
Dear James Thank you for coming back and congratulations on such a great photography talent! Thank you for sharing the photo and your review with us Warm regards t Tiago Sarmento General Manager

10/10 Excellent

Narsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic property and staff! It’s in a great location and the grounds are breathtaking. They have two heated pools and a great breakfast buffet that everyone rightfully raves about. The rooms are huge and clean and tastefully decorated. Absolutely no complaints about anything, the staff were incredibly friendly and helpful getting us whatever we needed within minutes. Highly recommend!
Stayed 3 nights in Oct 2021
Response from Tiago Sarmento on Nov 23, 2021
Dear Narsay Thank you very much for your time at the Nelly and for you great review! Warm regards tiago sarmento General Manager

10/10 Excellent

Lily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to make us feel welcomed. Very warm attentive staff!
Stayed 3 nights in Sep 2021

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Louise on Jul 22, 2021
Thank you for your positive rating of the hotel, we appreciate your feedback,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mount Nelson did not disappoint
We loved staying at the Mount Nelson, we did not get in our car the whole time we stayed there. Loved the old grandeur of the hotel, the staff were very friendly and could not do enough for us. We loved the adult pool, which we mostly had all to ourselves. We loved walking in the gardens of the hotel as well as the surrounding neighbourhood. Of Course we did afternoon tea at the Nellie, and it was everything I had always read about it. We will definately be back visiting the pink lady
Stayed 2 nights in Mar 2021
Response from Louise on May 7, 2021
Dear Adrian, Thank you so much for your wonderful review, and we are absolutely delighted that you were left with fond memories of your stay at the hotel. We are looking forward to your return soon!

10/10 Excellent

Rosemary, Massachusetts

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated pool is actually very warm. Breakfast was amazing. The options and the quality. Enjoyed my balcony view. Some upgraded to the cottages which were very amazing.
Stayed 6 nights in Jul 2019
Response from Louise on Mar 6, 2020
Dear Rosemary, Thank you for your lovely review and your 5 star rating, Warm regards Louise

8/10 Good

Graysbucks, Buckingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We returned to this hotel after an exceptional experience last year. It’s like an oasis in the middle of the City. We felt it had gone off a little this year. Reception and restaurant were still fantastic but pool service and afternoon tea service weren’t great
Stayed 4 nights in Feb 2020
Response from Louise on Feb 17, 2020
Dear Graysbucks, Thank you for returning to stay with us, and we do apologize that our service standards were a little off. This is most certainly not our service standards and we are delighted that you enjoyed the rest of your stay. Warm regards Louise

6/10 Okay

Peggy

Stayed 2 nights in Feb 2020
Response from Tiago Sarmento on Nov 7, 2023
Thank you Peggy!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb all round!
Stayed 2 nights in Feb 2020
Response from Louise on Feb 17, 2020
Dear Michael, Thank you very much! Best regards Louise

8/10 Good

Mike, London

Liked: Staff & service, amenities, property conditions & facilities
excellent service, accommodation and food. Very helpful staff
Stayed 4 nights in Feb 2020
Response from Louise on Feb 11, 2020
Dear Mike, Thank you for your wonderful feedback, warm regards Louise

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Louise on Feb 11, 2020
Dear James, Thank you for your your 10 star rating! Warm regards Louise

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Louise on Feb 4, 2020
Dear Wendy, Thank you for your 10 star rating! Regards Louise

8/10 Good

kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time at the Belmond. Beautiful garden, great room. We didn't know about the recent armed robbery which sounded scary but felt safe during our time.
Stayed 6 nights in Oct 2019
Response from Louise on Jan 27, 2020
Dear Kendall, Thank you for your positive review and we are delighted that you had a lovely stay with us in Cape Town. Warm regards Louise

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant setting in well manicured gardens with a choice of well serviced pool areas. Food and drink is superb although service was fairly hit and miss. Excellent at times and slow others although we did visit at the busiest time of year. Staff were very friendly and the rooms were spotless each day. Would definitely recommend and look forward to returning.
Stayed 4 nights in Jan 2020
Response from Louise on Jan 13, 2020
Dear Guest, thank you for your review and recommendation to fellow travellers. We are looking forward to welcome you back to Cape Town again soon. Warm regards Louise

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019
Response from Melissa Reitsema on Dec 30, 2019
Dear Anonymous, Thank you for your rating! We look forward to welcoming you back in the near future. Warm regards, Melissa Reitsema

10/10 Excellent

Nk, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel with strong Colonial architecture and feel. Our suite had a wrap-around balcony with expansive views of Table Mountain.
Stayed 4 nights in Dec 2019
Response from Melissa Reitsema on Dec 30, 2019
Dear NK, Thank you for your 5 star review and rating! We are delighted that you enjoyed your suite and magnificent views of Table Mountain. We look forward to welcoming you back in the near future! Warm regards, Melissa Reitsema

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay that surpassed expectations
Amazing classic hotel, well worth the cost as it exceeded expectations in every form. My daughter really loved the kids club and it’s her favorite kids club she’s ever been to.
Stayed 7 nights in Dec 2019
Response from Melissa Reitsema on Dec 23, 2019
Dear Ryan, Thank you for your wonderful feedback and taking the time to write to us. We are delighted to hear that you had a wonderful time at the hotel and that your daughter loved our Kids club too. We look forward to welcoming you back in the near future! Warm regards, Melissa Reitsema

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Afternoon tea was very nice - the Belmond Mount Nelson blend was excellent
Stayed 4 nights in Dec 2019
Response from Melissa Reitsema on Dec 23, 2019
Dear valued guest, Thank you for your wonderful feedback and taking the time to write to us. We are delighted to hear that you enjoyed our unique Belmond Mount Nelson Hotel blend. We look forward to welcoming you back in the near future! Warm regards, Melissa Reitsema

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great staff. Already excellent luxury hotel. Highly recommend.
Stayed 2 nights in Dec 2019
Response from Melissa Reitsema on Dec 17, 2019
Dear Rebecca, Thank you for your compliments and wonderful rating! We look forward to welcoming you back in the near future. Best Regards, Melissa

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beautiful oasis in the heart of CapeTown.Excellent breakfast the best we have ever had with lots of choice.The grounds are spectacular surrounding a large swimming pool.Perfect in every way.
Stayed 5 nights in Nov 2019
Response from Louise Pheiffer on Dec 5, 2019
Dear Guest, Thank you for your lovely review! Warm regards Louise

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable middle-aged plushness
Rooms and buildings are old-school comfortable, with dozens of pillows and towels, and various doormen, concierges, drivers etc to attend to your every need. How long this model of excess will continue in the current environment of sustainability remains to be seen, but I guess there will always be a market. Service was variable, tending to be mostly slack, indifferent and a little too familiar, with the odd exception. Breakfast was outstanding, lacking nothing. Overall, it was exceedingly comfortable and well located, but let down by the service and the feeling that it's all a bit much in today's world.
Stayed 3 nights in Nov 2019
Response from Louise Pheiffer on Dec 5, 2019
Dear guest, Thank you for your review, and we apologize for the slow service you may have received in some areas of the hotel and delighted that you enjoyed the Oasis restaurant and the variety of food and the old school comforts. Warm regards, Louise

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Louise on Nov 27, 2019
Thank you for your 5 star review!

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019
Response from Louise on Nov 27, 2019
Thank you for your 5 star review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Louise Pheiffer on Oct 14, 2019
Dear Guest, Thank you for your 5 star review! Regards Louise

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Louise Pheiffer on Oct 7, 2019
Dear Thomas, Thank you so much for your 10 star rating! Regards Louise

8/10 Good

Mr Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Louise Pheiffer on Oct 1, 2019
Dear Mr Trevor, Thank you for your 8 star rating, and if there is anything you wish to discuss with us and how we can improve our service, please do let us know. Warm regards Louise

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Louise Pheiffer on Sep 30, 2019
Dear Sean, Thank you for your 10 star review! Regards Louise