Outdoor pool

Reviews of Canal Quays Luxury Apartments

4 out of 5
Canal Quays Luxury Apartments
1 Lower Long Street, Roggebaai Canal, Cape Town, Western Cape

Reviews

8.4

Very Good

Rating 10 - Excellent. 94 out of 235 reviews" "
Rating 8 - Good. 103 out of 235 reviews" "
Rating 6 - Okay. 25 out of 235 reviews" "
Rating 4 - Poor. 7 out of 235 reviews" "
Rating 2 - Terrible. 6 out of 235 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

SIMPHIWE

Liked: Cleanliness
Stayed 1 night in Jun 2021
Response from Your Host on Jul 2, 2021
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

8/10 Good

SIMPHIWE

Liked: Cleanliness, room comfort
Safety n comfort
Secured n comfortable
Stayed 6 nights in Jun 2021
Response from Your Host on Jul 2, 2021
Dear Valued Guest I appreciate your positive feedback. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Aneeqah

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from Your Host on Jul 2, 2021
Dear Valued Guest. Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest.

8/10 Good

Hendrik

Liked: Cleanliness, room comfort
The kitchen utensils were a bit wanting; had to ask a couple of times for washing up cloth/sponge. And getting a flat sheet was a challenge - duvet was far too hot. Otherwise great!
Stayed 13 nights in Dec 2020

10/10 Excellent

Ismail

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2020
Response from Your Host on Nov 17, 2020
Dear Valued Guest I appreciate your positive feedback. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Excellent

Johnpaul obinna

Stayed 1 night in Nov 2020

8/10 Good

Kent

Business traveler
Liked: Cleanliness, room comfort
The stay was awesome. The only downside was being told i cannot have visitors at all.
Stayed 7 nights in Aug 2020

10/10 Excellent

Kunal

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, room comfort
Definitely recommended!
Very pleased with our stay here. The best part of our stay was the service we received from the lady who runs the front desk (I am upset with myself for not remembering her name, and I asked too). She responded to all of our questions and requests with lightning speed and went above and beyond to answer our questions and put us in contact with other great professionals, tours and guides around Cape Town. She recommended great hotel transfer drivers, day tour guides, restaurants and even helped us with shopping. Well located (walkable to waterfront, downtown etc). Easy über rides to all locations. Property was in great condition. Did not use the pool area as we were busy exploring Capetown. Housekeeping, front desk & security were great.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for longer term stays as it has a full kitchen, a large space and a washer and dryer. It's just outside of the cape town tourist area but it's very walkable to get there. good proximity to the rest of cape town, too.
Stayed 7 nights in Mar 2020

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great vacation and experience. However the washer and dryer did not work properly. The beds are extremely hard and uncomfortable. And the pictures on the website made the apartment and the pool look a lot larger than they actually were.
Stayed 11 nights in Feb 2020
Response from Your Host Marco on Mar 9, 2020
Dear Valued Guest We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Hayley, U.K.

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities
The property was spacious and had great outside space for us for when we were chilling around the apartment. A cleaner came in most days and changed towels when necessary.The location is very close to all amenities in the area. Great place to stay will definitely be coming back 😁🇿🇦
Stayed 9 nights in Feb 2020
Response from Your Host Marco on Mar 4, 2020
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

10/10 Excellent

Rob, Wolverhampton

Traveled with partner
Liked: Cleanliness, amenities
Fantastic location beautifully kept property with secure underground parking
Stayed 10 nights in Feb 2020
Response from Your Host Marco on Mar 4, 2020
Dear Valued Guest Our locations is definitely one of the things we are very proud of about our establishment. We are so lucky to have a property in the heart of Cape Town and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 21 nights in Jan 2020
Response from Your Host Marco on Feb 17, 2020
Dear Valued Guest I appreciate your positive feedback. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Your Host

10/10 Excellent

Colin&Chris, England

Traveled with partner
Liked: Cleanliness, amenities
The managers took the trouble to email me in advance of our arrival, giving full instructions for check-in. The building has its own car park and security, is well maintained and spotlessly clean. The apartment was absolutely superb, fully equipped and cleaned for us on a daily basis. It is situated just 15 minutes walk from the V&A Waterfront, and about the same if you wanted to walk down to Lord Street. I will definitely book this again when I return.
Stayed 4 nights in Jan 2020
Response from Your Host Marco on Feb 7, 2020
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2020
Response from Your Host Marco on Feb 5, 2020
Dear Valued Guest Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest.

8/10 Good

R A

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very modern and convenient
Delightful modern comfortable apartment with safe garage provision, wifi and kitchen. Really lovely. A few issues this time (I have stayed before and would go again). Someone else parked in our parking bay - but we were soon reallocated another. Good wifi in the living room, but slow connection in the bedroom.
Stayed 11 nights in Jan 2020
Response from Your Host Marco on Feb 7, 2020
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

10/10 Excellent

Mothipitla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
The apartment was definitely a home away from home. Spacious and very clean. Everything about it felt homely. Very convenient location. Close to amenities. The Uber was cheap and check in was very easy. We had everything we needed in the apartment.
Stayed 4 nights in Dec 2019
Response from Your Host Marco on Jan 6, 2020
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was a nice spacious accommodation. Also liked the staff
Stayed 3 nights in Dec 2019
Response from Your Host Marco on Dec 9, 2019
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

10/10 Excellent

Lesedi

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2019
Response from Your Host Marco on Dec 3, 2019
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, a modern, clean apartment. The staff were very friendly and the lady who cleaned our apartment was amazing!
Stayed 1 night in Nov 2019
Response from Your Host Marco on Nov 21, 2019
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very spacious, overlooking canal, clean and very comfortable. The property had a small pool which we didn't get to use. About 15 min walk to V & A Waterfront...great in the day but in evening after 7pm the gate which provides access to walking distance of waterfront is locked. This means if you wanted to walk back at night there was an extra 15 mins walk to go round the long way into the property and via a walkway that didn't feel 100 percent safe. This meant you were forced to get a taxi. Shame as the apartments are otherwise very good.
Stayed 4 nights in Oct 2019
Response from Your Host Marco on Nov 21, 2019
Dear Valued Guest Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest.

10/10 Excellent

Sunday

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely
Stayed 2 nights in Oct 2019
Response from Your Host Marco on Nov 13, 2019
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Your Host Marco on Nov 13, 2019
Dear Valued Guest Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good, clean, central
Stayed 1 night in Oct 2019
Response from Marco on Oct 9, 2019
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay! Your Host

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly convenient with all mod cons
Stayed 6 nights in Sep 2019
Response from Your Host Marco on Oct 1, 2019
Dear Valued Guest Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest. Your Host

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Your Host Marco Nefdt on Aug 27, 2019
Dear Valued Guest Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest.

6/10 Okay

Bernard

Liked: Cleanliness, staff & service
No hot water in the apartment
Stayed 1 night in Aug 2019
Response from Your Host Marco on Aug 27, 2019
Dear Valued Guest We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to management. We do hope you give us another chance as we will definitely improve our services.

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Marco on Jul 24, 2019
Dear Valued Guest Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest. Your Host

6/10 Okay

Feras

Liked: Property conditions & facilities
Disliked: Cleanliness
Good and bad
I booked the luxury two bedroom suite and it was Good but their regular room are very bad
Stayed 4 nights in Jun 2019
Response from Your Host Marco Nefdt on Jul 2, 2019
Dear Valued Guest Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit.

6/10 Okay

Feras

Disliked: Property conditions & facilities, room comfort
Below expectation
The staff are Good but the facilities and conditions of the rooms are bad
Stayed 4 nights in Jun 2019
Response from Your Host Marco Nefdt on Jul 2, 2019
Dear Valued Guest Thank you for your candid feedback. I am very sorry to hear that your stay at the establishment was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

8/10 Good

Lambros

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Marco Nefdt on Jun 13, 2019
Dear Valued guest Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest. General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 15 nights in May 2019
Response from Marco Nefdt on Jun 13, 2019
Dear Valued Guest Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Guest Service Manager

10/10 Excellent

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning apartment and great value for money. Perfectly positioned too. Just missing a dishcloth and sunlight liquid! But would definitely recommend and go back again.
Stayed 2 nights in May 2019
Response from Marco Nefdt on Jun 13, 2019
Dear Valued Guest I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to our establishment in the near future. General Manager

10/10 Excellent

Erasmus S M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a CTICC Conference attendee.
The apartment and the serenity of the place makes it ideal for a professional/business visit. My stay was eventless ad very safe and quiet.
Stayed 3 nights in May 2019
Response from GSM on May 27, 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments, and we are pleased that you found value and hospitality during your stay. Regards, Guest Services Manager

8/10 Good

Daleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at the Canal Quays, excellent location, and the apartment was comfortable and clean.
Stayed 3 nights in May 2019
Response from GSM on May 27, 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments, and we are pleased that you found value and hospitality during your stay. Regards, Guest Services Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from GSM on May 7, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quite near to the V & A by walking alongside the canal, takes about 20-25 minutes, however the entrance from the apartments closed at 7pm which we were not made aware of, so you have a little further to walk when closed.
Stayed 12 nights in Mar 2019
Response from GSM on May 7, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Rest Ever
Very well situated in the Waterfront.
Stayed 1 night in May 2019
Response from GSM on May 7, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

6/10 Okay

Marion

Liked: Cleanliness, staff & service
We were allocated an apartment in Harbour Bridge and I would certainly not call the apartment luxurious. Blinds had rather large gaps between which allowed a lot of light in. Lots of road noise in the apartment.
Stayed 3 nights in Apr 2019
Response from GSM on Apr 29, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Ovesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from GSM on Apr 29, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Maureen, Okotoks Canada

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great could walk to the waterfront and into town and there was the water taxi that took you to waterfront as well very convenient. Apartment was great would have liked to have had a toaster. Also a hair dryer.
Stayed 6 nights in Mar 2019
Response from GSM on Apr 29, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Spacious facility. Excellent accommodation
Stayed 3 nights in Mar 2019
Response from GSM on Apr 29, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Beware before you book - you have been WARNED
Stayed many times before - Unfortunately this time had issues with items stolen from room when out during the day , Only people to have access to room when out were staff !! Suspect member of staff stealing from Guests accommodation- reported it to management - still await reply from 2 months ago from there investigations. I trust the members of staff are now sacked from the jobs!!! Not a nice feeling not knowing what would be stolen next! Ruined stay as had to leave Do Not Disturb sign on door to stop staff entering room- meaning room was not cleaned or serviced from day 4 of 7 day stay. No compensation to date currently offered . There is a note saying management not responsible for items in room as safe provided. Unfortunatly safe is so small cases wont fit in it or clothes etc.
Stayed 6 nights in Jan 2019
Response from GSM on Apr 29, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canal apartment in Cape Town
This apartment was on the canal. We had a car but hop on hop off bus and or canal boat were close by and convenient. 15 minute walk into waterfront area and Uber was available to get around in evenings.
Stayed 4 nights in Feb 2019
Response from GSM on Feb 26, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Your office staff where very friendly and helpful. Your air con was whining. The noise from the road outside was horrendous. The downstairs corridor was prison like and you where put quite a distance from the waterfront amenities
Stayed 7 nights in Feb 2019
Response from GSM on Feb 26, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and will work towards you recommendations. Guest Services Manager

8/10 Good

Francis

Business traveler
Liked: Cleanliness, property conditions & facilities
Great location and nice sized apartments. Only issue is the distance to the parking in the case of the apparent i had. It's a little out of the way especially with luggage, otherwise wonderful.
Stayed 3 nights in Feb 2019
Response from GSM on Feb 26, 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager