Ratings based on 89 Verified Reviews

4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from s

Disappointing for the price

Posted Mar 4, 2017
More like a 3 star. Room was old, dark, no balcony, overlooking a car park. Pool small and crowded. Internet patchy. Service good. Forget about using the house car ever. R600 stolen from the room. Managers cordial but totally unhelpful for anything. Really - you can stay at the One and Only for the same price and enjoy massive modern rooms, a huge pool, beautiful views and balcolnies. The Cape Grace needs to modernise and up its game fast.
5 out of 5
by Jean

Perfect Hotel in Perfect Location!

Posted Jan 12, 2017 on Hotels
Excellent, gracious hotel in perfect location. Wonderful staff, lovely room, great food!
5 out of 5
by A verified traveler

A benchmark for excellent service

Posted Dec 7, 2016 on Hotels
This hotel sets the benchmark for service. An amazing hotel with the best staff who were both anticipative and charming. In addition, one of the best breakfasts from a hotel that we can remember. It certainly deserves its 5 star rating.
5 out of 5
by A verified traveler

Cape Grace - beautiful and graceful property.

Posted Dec 5, 2016 on Hotels
Everything was fabulous except the concierge service. Could not get us intoNobu however we were successful. Recommended a restaurant that Bizerca Bistro which had mediocre food and a very disappointing wine list. I would not recommend this restaurant Nobus was awesome as was the Greek Fisherman.
5 out of 5
for Everyone
by A verified traveler from US

Posted Nov 23, 2016
Pros: Everything.
Cons: The valet parking is a little confusing plus they don't give you a ticket with a number. Finding the car takes a little time. It all worked out.
It's a beautiful Hotel with a lot of amenities. It's located at the Waterfront and very convenient to shopping and other venues. The history of the area is everywhere in the Hotel. Very comfortable.
5 out of 5
by A verified traveler

Posted Nov 22, 2016 on Hotels
Excellent at every level. Staff service and attention exemplary
5 out of 5
for Everyone
by A verified traveler from India

Beautiful location on the waterfront

Posted Oct 22, 2016
The staff were wonderful. The entire experience was absolutely wonderful.
5 out of 5
by A verified traveler

excellent 5 star hotel with great food and service

Posted Oct 7, 2016 on Hotels
i loved this place, nothing was too much trouble, I was addressed by name and felt totally looked after, they have a free limo service within 10K of the hotel which you need to book in advance bur as a solo traveller this was much appreciated.
5 out of 5
for Everyone
by A verified traveler from Filey, UK.

Great hotel in a great location.

Posted Aug 10, 2016
Pros: Everything
Cons: Nothing
Location: Perfect.
Had a very pleasant and relaxing stay. Very comfortable hotel with great staff. Location is great for the city centre and the Waterfront shops and restaurants.
4 out of 5
by A verified traveler


Posted Mar 23, 2016 on Hotels
Lovely hotel. Very helpful concierge. Lovely breakfast spread. Rooms higher up is better. Great location if you want to be close to the Waterfront. Do think there are hotels with better views and bigger sized rooms in Cape Town.