Ratings based on 528 Verified Reviews

4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - area is not 100% safe, though

Posted Feb 21, 2017
Pros: Close proximity to Long Street. Most of the staff were quite friendly. The little pool area on the roof is cute.
Cons: FREE WIFI. Come, guys, it's 2017.
Location: Central Cape Town. Restaurants, night clubs, easy commute to beaches, the V&A waterfront, and table mountain.
I had a lovely time at the hotel: comfortable room, room service was delicious, no free wifi---should change that. However, the staff really must take care to advise travelers (especially those traveling and exploring Cape Town on their own) that the area around the hotel -- de Waterkant and Cape Town CBD -- has gangs that mug people late at night. It's a generally nice area, but there is definitely some crime and it would behoove anyone to be careful when walking in the vicinity of the hotel. I stupidly thought I could walk about 700m from a bar late at night (a 5 minute walk or so) back to the hotel by myself. I was tackled to the ground by two large men and they took my iphone. I didn't think it necessary to get an uber for a one minute trip, but the hotel staff, being in the hospitality industry and knowing the area better than I did, should have advised me to do so. I'm sure that had I been with a group of three of more, there would have been no problem.
3 out of 5
by A verified traveler from USA

Good stay, not great.

Posted Jan 24, 2017
Four star hotel and you charge R100 for wifi? First time for everything I guess. Clerks at the desk were somewhat standoffish and had a minor freakout when we placed our bags on the rug in their sitting area while waiting for our Uber to depart. Bellhops and spacious rooms were the highlight for us during our stay, definitely not worthy of a four star rating.
3 out of 5
by A verified traveler

Posted Jan 23, 2017
Staff was not very helpful. Bathroom smelled badly of mould and a request to change rooms was ignored.
4 out of 5
Recommended
for Everyone
by A verified traveler

The view of Table Mountain from my hotel window!

Posted Jan 16, 2017
Generally excellent staff and service. The windows could use better cleaning, though. The location vis-a-vis Water Front, Table Mountain and places to hang out is just excellent!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2017
Overall very good stay except for the absence of free wifi access...
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockport UK

Central hotel

Posted Dec 4, 2016
Locates not far from the Bo Kaap area and is also very handy for access to table mountain. Camps Bay Beach is only a short taxi ride away. You can even walk to the Water front as it takes about 15 minutes. The main drinking area ( Long St) is less than 2 minutes away. If you are wanting African presents and souvenirs Green market square is 5 mind walk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Great place.

Posted Oct 17, 2016
Pros: 24 hour desk. Clean room. Nice bed. Nice bathroom.
Location: Location is great to be near most things you want to do.
Found a good price at this hotel. Was nice and clean. Good staff, nice gym.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 19, 2016 on Hotels
5 out of 5
by A verified traveler from great

absolutely fantastic stay

Posted Sep 17, 2016 on Hotels
great stay really nice and interactive staff definitely must go again soon
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 11, 2016 on Hotels