Posted Dec 19, 2016 on Hotels
Our stay was amazing. I booked the hotel as part of our weekend getaway in cape town. From the moment we step foot at the hotel, we were treated like very important and valued guests. Everything was perfect... from the concierge to the reception, the restaurant staff, housekeeping. Special mention to Grant who is part of the concierge team. He is absolutely wonderful and made us feel very welcome.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for making special mention of Grant. He is an asset to the hotel and I will ensure that he receives the well-deserved recognition!
Thank you for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cape Town.