Definetly not 4star
Posted Oct 20, 2016
Terrible experience would not recommend:
Arrival - no porter or luggage trolley to help with our luggage. After we asked the guy at the concierge, he called a lady housekeeper who was very small built - and she came with a 2 wheel goods lifter used by van man for deliveries. My partner ended up wheeling our luggage because she couldn't lift any of or pieces.
Room was very spacious and pretty well equipped but cleaniness had a poor finish. Bathroom had mould and mildew, window was broken, dust and debris in kitchen cupBoards.
Location of the hotel is surrounded by beggars, morning noon and night. The entrance to the car park is in a dark alley- for 3 days we had to walk to the front of the hotel to have the slide opened, even though the gate was supposed to have number plate recognition.
2nd day asked for ironing and laundry to be done - clothes came back some on hanggers, inside out, all the polo shirts had been folded weirdly and stuffed in a laundry bag- making them more creased they had to be ironed again. One dress was stained clearly and when I showed the housekeeper who delivered the clothes she just shrugged her shoulders.
On the 3rd day we decided to call expedia asking to ge moved to another hotel because we were not happy. we were advised to speak to the General Manager because we wanted a refund of the remaining refund of the remaining 7 nights. After the complaint things went even more downhill. Speaking to the General manager was useless we decided to leave