Outdoor pool, pool umbrellas, sun loungers

Reviews of Derwent House

4 out of 5
Derwent House
14 Derwent Road, Tamboerskloof/Gardens, Cape Town, Western Cape

Reviews

9.8

Exceptional

Rating 10 - Excellent. 153 out of 177 reviews" "
Rating 8 - Good. 18 out of 177 reviews" "
Rating 6 - Okay. 4 out of 177 reviews" "
Rating 4 - Poor. 2 out of 177 reviews" "
Rating 2 - Terrible. 0 out of 177 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent small boutique hotel. All of the staff we met were helpful and friendly. The rooms were clean and really comfortable. Thoroughly enjoyable stay.
Stayed 3 nights in Feb 2024
Response from Derwentowners on Feb 19, 2024
Thanks for your lovely feedback, Kevin--you've made everyone's day today . It was such a pleasure hosting you two--such enthusiastic, curious and energetic guests! Hope that we helped make your Cape Town visit special and that you'll be back again soon--the Black Sheep awaits and we promise you an even-better Derwent House next time . . .Sunny greetings to you both from the whole team,Anahid

10/10 Excellent

Gregory

Traveled with family
WOW is how I would describe this property. Every staff member bent over backwards to make us feel at home. This was an experience I can not wait to redo. I will definitely stay here again.
Stayed 7 nights in Jan 2024
Response from Derwentowners on Feb 4, 2024
Dear Gregory,From the whole team, thank you so much for this great feedback on your recent stay with us! It was such a great pleasure hosting you all and helping to make the most of your time in Cape Town: delighted that we made you feel at home!And looking forward to welcoming you back on a future visit--any time!Warm Cape Town greetings from all of us,Luca

10/10 Excellent

Marianne, Ann Arbor

Stayed 5 nights in Jan 2024
Response from Derwentowners on Jan 12, 2024
Thanks for your great rating, Marianne: it was lovely to host you for your stay! We hope to see you back again on a future visit to Cape Town.Warm greetings from the whole team,Anahid

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Cape Town
Fantastic stay. Perfect location. Staff go out of there to make sure that you have the best possible holiday. Very homely welcoming atmosphere make it special.
Stayed 3 nights in Dec 2023
Response from Derwentowners on Dec 17, 2023
Wow, Ian -- lovely words: so happy to hear that we helped make your Cape Town visit special . . . It was lovely to have you back with us again and we look forward to many more return visits!Warm holiday greetings to you both,Anahid & the Derwent team

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect Boutique hotel. It is in a great location, the staff is very friendly and helpful and the decor is perfect for Africa. The rooms are very clean and the included breakfast was perfect. The experience could not have been better. We will return when we next visit Cape Town.
Stayed 2 nights in Nov 2023
Response from Derwentowners on Dec 17, 2023
Thank you so much, Larry, for this great feedback on your recent stay with us! "Perfect" is what we're always aspiring to -- so it's incredibly motivating for the whole team when we get comments like yours . And personally so pleased that you appreciated our Afro-chic decor . . . As de facto "decorator-in-chief," I have a lot of fun exploring markets and finding local artisans to show off South African creativity.We'll be very much looking forward to your return visit -- and please send us your family and friends meanwhile!Thank you again for this great endorsement. Warm holiday greetings to you both from the whole team,Anahid

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful small hotel. We felt like we were staying with family. Luca and his team were friendly and welcoming. Highly recommended.
Stayed 3 nights in Aug 2023
Response from Derwentowners on Aug 14, 2023
Many thanks for your feedback, Frank! We really enjoyed hosting you and hope that you'll be back for a longer stay next time ! From your Derwent "family,"Anahid

10/10 Excellent

Krishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Home from home! It was everything you’d wish for and more. The team couldn’t do more for us and made us feel like part of the family. They were always giving us ideas for things to do, places to go and eat. One of the best places we’ve stayed and always warmly welcomed. Loved it. Away from the tourist traps and in a cool spot
Stayed 6 nights in May 2023
Response from Derwentowners on May 29, 2023
Thanks so much for this lovely feedback, Krishan! You two are truly part of the Derwent family: it was an absolute joy to host you and help you discover (and hopefully fall in love with!!) our beautiful city . . . We're all delighted that you felt at home with us and glad that you've taken happy memories home with you . You're so right: Gardens and Kloof Street is such a cool spot!Looking forward to welcome your friends and family, thanks to this lovely endorsement.Thanks so much for staying with us and taking the time to share your experience on this platform. We're all so grateful and send you both warmest Cape Town greetings!All the best,Anahid & the team

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff that went way above and beyond. Included breakfast was excellent and better than what you could find in any restaurant if you went and sat down and ordered avocado toast in my case with salmon. They have lots of staff to make sure the place is secure and everything is taken care of in a timely manner. As for the frequent power outages there were no inconveniences since they have batteries that filled in the outages like they didn’t happen. Very good stay, would choose over a chain since it’s much more personalized and friendly.
Stayed 5 nights in Apr 2023
Response from Derwentowners on May 2, 2023
Dear Gregory,Thanks so much for your great feedback and kind words: the whole team loved having you with us and Arthi in particular took great delight in making your Avo on toast just the way you like it! Yes, our famous load-shedding has obliged everyone to find solutions to ensure that guest comfort and convenience is not affected . . . We will soon be supplementing our inverter system with a solar system that takes us completely off the grid: consistent with our environmental commitments and no more concerns with power outages at all. But very glad to hear that you did not feel the pain thanks to our inverter system this time.We really appreciate your taking the time to share your experience here and very much appreciate your very kind endorsement. Hope to see you back on a future visit!Warm greetings from the whole team,Anahid

10/10 Excellent

Janet, Millom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff at Derwent House are exceptional, nothing is too much and the thought that has been taken to make our stay enjoyable is gruels astounding. Everything you need is provided and some of the very thoughtful touches both in your room and in the dining area are so well done. the staff at Derwent house are exceptional, if your going to Cape Town stay here it’s amazing.
Response from Derwentowners on Apr 17, 2023
"Amazing" feedback from lovely guests . . . Thank you so much, Janet, for this great endorsement! You've made everyone's day today . We're delighted that you enjoyed the little touches--many of which have been inspired by guests like you. We live to make your Cape Town sojourn the best it can be, so really pleased that it worked for you.Please come back and see us again!Warm greetings from the whole team,Anahid

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Great stay, felt welcomed from the second we arrived. Lovely room, beautiful lounge and pool area, great breakfast. Staff superb helping plan trips and help with all queries.
Stayed 3 nights in Apr 2023
Response from Derwentowners on Apr 16, 2023
Many thanks, Emma, for your lovely feedback: so pleased that we could help with advice and tips to make your brief Cape Town visit special! It was really a pleasure having you with us and we hope to see you back again on a future family visit!Thanks again for taking the time to review us here.Warm greetings from the whole team,Anahid

6/10 Okay

Chris

Liked: Cleanliness
Good guesthouse and value for money
Good guesthouse and value for money, but a few things that could easily be improved. Locks to rooms didn’t work properly, service was sweet but a bit overwhelming and breakfast was a little average. Luca the manager however was absolutely fantastic and super helpful, would recommend.
Stayed 3 nights in Apr 2023
Response from Derwentowners on Apr 9, 2023
Dear Chris,Thanks for taking the time to give us feedback on your recent stay with us. We're all distressed to learn that you found so much wanting with your stay -- and more so, that we did not make you feel that you could raise issues like a problem with your door lock while you were still here so that we could have rectified the matter then and there. Our 70-year-old Victorian mansion does keep us on our toes for maintenance, but most such issues are easily sorted once flagged . . . And very sorry to hear that you were also not satisfied with our breakfast: we're regularly recognised as offering the "best breakfast in town," so wondering what we could have done better for you. Again, inexcusable that we did not make you feel able to bring this up while you were here to better cater to your taste.Unfortunately, it is now too late to remedy your disappointing stay with us, but we will be in touch with you directly to apologise and see what we can possibly do for you. Meanwhile, rest assured that we take your comments extremely seriously; we will investigate internally this afternoon to see what went wrong during your stay and take remedial action.Apologies again from the whole team and our very best wishes to you all,Anahid, Armin & Luca

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Derwent House. All of the staff were super friendly and helpful and we loved the honesty system at the bar. We will definitely be back!
Response from Derwentowners on Feb 21, 2023
Thanks so much for this great feedback, Gillian: we'll be looking forward to welcoming you back! Still so much to see and experience in Cape Town -- not to mention the endless dining opportunities. You only touched the surface of what's available at Fyn . . . plenty more such recommendations for your next visit.Please keep in touch and let us know when we can expect to see you next time!Sunny greetings from the whole team,Anahid

10/10 Excellent

Stephen, Anacortes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful boutique hotel, in a neighborhood full of restaurants, nightlife and shopping. Most outstanding was the friendly and helpful service, which competes with concierges in the larger hotels, from restaurant recommendations and reservations, to car-hires and other basics. The only minor downside was the lack of a generator to compensate for South Africa's rolling power blackouts, so the air conditioning goes out for a couple hours each night, but it was a minor inconvenience. I would highly recommend this hotel.
Stayed 3 nights in Jan 2023
Response from Derwentowners on Feb 15, 2023
Dear Stephen, Many thanks for your great feedback on your recent stay with us--and from the whole team, special thanks for the shout-out on the friendly and helpful service ! You're so right: it's our fabulous team that really makes the Derwent House difference.But indeed, the neighbourhood is also ideal for visitors as you point out.Yes, South Africa's infamous "load-shedding" is an operational challenge of note . . . We unfortunately cannot accommodate a generator on the property due to noise, odour and space considerations. We do have an inverter system in place (soon to be "solarised") that keeps the lights, refrigeration, Wifi and other moderate consumption equipment and appliances running throughout, but an inverter that can run air conditioning units with their very heavy power load has not yet been invented.Thanks so much for your lovely recommendation! Promise we'll take good care of your family and friends when they heed your advice . . .All the very best from Cape Town,Anahid

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Oassis in Cape Town
The Derwent House was excellent on all accounts with the exception it is on a hill and my husband isn't the best at parking however the manager came and parked the car for us and we didn't need to use it again until we left. The guest house is convenient for Table Mountain and walking Lions Head it is a small oassis to come back to at the end of the day. Delicious afternoon teas and quiet at night. Easy access to the Waterfront and good restaurants within walking distance
Stayed 2 nights in Jan 2023
Response from Derwentowners on Feb 15, 2023
So lovely to hear from you, Jan-thanks for your wonderful feedback. We're delighted that you enjoyed your stay at our little "oasis" at the foot of Table Mountain (and always happy to help with parking!!). Indeed, our location in a quiet residential neighbourhood at the heart of the city, steps from buzzy Kloof Street and with easy access to all the sites of interest, is truly fortuitous. Thanks so much for taking the time to share your experience with us here--we really appreciate it and so do other travellers!Hope to see you back on a future trip to our beautiful city . . .Sunny greetings from the whole team,Anahid

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treasure Boutique Hotel in Cape Town
Beautiful Boutique Hotel in a great area of Cape Town- Our correspondence prior to coming helped to make everything smooth and comfortable ( eg. pick ups/drop off from the Guest home, the area , things to do - restaurants to visit etc . ) Breakfast was amazing with fantastic coffee to start , juice choices, cereals, cheeses , breads and jams etc....followed by a hot plated excellent classic bacon and eggs cooked to taste breakfast ...yum yum... served in a vibrant dining area... Our room was lovely overlooking the pool with 2 balconies- All was so tasteful and wonderful... We were close to a few of our favourite restaurants- so great to take them in. All in all superb !!!!!! We had a lovely warm welcome into this very vibrant and
Stayed 2 nights in Sep 2022
Response from Derwentowners on Oct 2, 2022
Thanks so much for your detailed and comprehensive review, Paul -- we really appreciate it! So pleased that we made the grade on your all-important coffee and breakfast barometer: we do believe that a good breakfast helps define your day. And indeed, our proximity to the great range of restaurants, cafes and bars on Kloof Street is ideal for foodies like yourselves . . .Thanks again for your generous feedback. We hope that we'll see you again on a future visit to ur beautiful city.Warm greetings from the whole team,Anahid

8/10 Good

Shari, Chapel Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

SEVERINO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place to stay in Capetown
Excellent 5 stars
Stayed 4 nights in Aug 2022
Response from Derwentowners on Sep 1, 2022
Thanks so much for your lovely feedback, Severino! We're delighted that you enjoyed your stay and hope to welcome you back again on a future visit: we promise an even-better Derwent House next time!Warm greetings from all of us,Anahid & the team

10/10 Excellent

brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

DAN

Stayed 2 nights in Feb 2022

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, room comfort
Great bargain in Canucn. Best place in downtown
Great place, especially for the price. Walking distance to all downtown restaurants and activities and only a short drive to the Hotel Zone and beach. Great service and very secure locked free parking with a 24-hour attendant. Good to have a car when staying in Cancun to see everything, no matter where you stay. Beautiful pool. Rooms could use a bit of updating but they are large with very comfortable beds and great amenities like large showers, with the best water pressure ever.
Stayed 2 nights in Jan 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly outstanding hotel
The service was amazing and the room was both comfortable and decorated with taste and style. We felt instantly at home.
Stayed 2 nights in Nov 2021
Response from Derwentowners on Dec 3, 2021
Thanks so much for your generous feedback, Diane! We enjoyed hosting you-too bad it was so short . . . Please come back again soon! Best regards, Anahid

10/10 Excellent

Austen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome
Stayed 2 nights in Sep 2021
Response from Derwentowners on Oct 8, 2021
Thanks so much, Austen! We enjoyed hosting you and hope to see you back again on your next visit to Cape Town! All the best to you both, Anahid

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and wonderful staff and owners. Everyone was so friendly and helpful.
Stayed 3 nights in Mar 2020
Response from Derwentowners on Mar 17, 2020
Thanks so much!! Glad you enjoyed your stay -- please come back soon, Anahid & the team

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem!
Amazing place, fantastic staff and great ambiance. Will definitely stay with them again. World class!
Stayed 6 nights in Jan 2020
Response from derwentowners on Jan 31, 2020
Thanks for your generous feedback, scott -- we'll look forward to welcoming you back again soon! On behalf of the whole team, Anahid & Luca

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Derwent House is a very special boutique hotel. From the personal touches for our honeymoon, to the wonderful breakfasts, to the welcoming and caring staff, this is a great place for a vacation. The property has a beautiful pool, rooms are bright, clean and unique and there is 24/7 staff to make you feel very comfortable and safe. Luca and his team kicked it off with welcome drinks and helpful info and they continued their excellent service from there. Highly recommend to all travelers, great central location in Cape Town also!
Stayed 4 nights in Jan 2020
Response from derwentowners on Jan 27, 2020
Thanks for the great feedback--very much appreciated! Hope we'll see you back again for an anniversary -- promise an even-better Derwent House on your next visit. From the whole team, sunny greetings from Cape Town, Anahid

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Derwent House team are special. Genuinely friendly and concerned that you have the best experience with them . The hotel has such a welcoming vibe and you can truly relax there . Breakfasts are top notch and the afternoon bakes are something to look forward to . We loved being able to relax in the lounge at the end of a sightseeing day . Brilliant hotel and staff. !
Stayed 5 nights in Dec 2019
Response from Derwentowners on Dec 24, 2019
Thanks for your feedback! We're delighted you enjoyed your stay with us: lovely to hear that Derwent House was your "oasis" in Cape Town . . . Please come back again! Very best regards, Anahid & the team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with highly professional attentive staff that really make you feel welcome
Stayed 5 nights in Oct 2019
Response from Derwentowners on Nov 2, 2019
Thank you!! We appreciate the feedback. Very best from Cape Town, Anahid & the team

10/10 Excellent

TY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just sensational! Thanks to Luca and his team.
Stayed 3 nights in Jul 2019
Response from derwentowners on Jul 9, 2019
Thank YOU, TY -- we loved having you here and hope to see you back frequently! Warm regards from the whole team, Luca

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, charming place to stay. The staff does everything they can to make your visit and your outings as good as possible. Breakfast was a treat, and their recommended driver was very good. Even though it was active with comings and goings, I never felt overlooked. The local restaurant recommendations were also excellent, and the neighborhood was walkable. A good value.
Stayed 3 nights in May 2019
Response from derwentowners on May 22, 2019
Glad you enjoyed your stay -- please come back!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Fabulous
Fabulous guest house with an amazing staff and beautifully decorated. Attention was given to every detail and we were made to feel like family. Everything was spot on. Thank you Luca and team for such a lovely visit
Stayed 4 nights in May 2019
Response from derwentgm on May 13, 2019
Dear Lisa, Thank you so much for your lovely feedback! We loved having your with us -- twice!! It was really a pleasure hosting you and getting acquainted, albeit briefly. You are most welcome -- and please do come back and see us again! From the whole team, warm regards from Cape Town, Luca

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of attention has gone into this property to make it a comfortable and artistic place to stay. Everything was great.
Stayed 5 nights in Apr 2019
Response from derwentowners on May 8, 2019
Glad you enjoyed it -- thanks for the feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After huge amount of research and comparison we decided to book Derwent House for majority of our stay in Cape Town. As the hotel was full we booked hotel’s self-catering apartment. Luca greeted us on the arrival and showed us around. First impression – lovely place… extremely welcoming… clean and relaxing… lovely decorated too… Self-catering studio was spacious with the large and very functional bathroom (with walk in shower and a separate bath with the shower), bed comfy and kitchen equipped with everything one might need. During our stay in the hotel we met most of the reception staff and we were impressed by all of them. As we were celebrating my hubbies b’day while we were there, the staff made a dinner reservation for us and when we came back to the room, the room was decorated with happy birthday glitter and signs, balloons and bottle of bubbly was waiting for us. The staff went beyond their duty to make the evening memorable for us. I need to mention that the hotel is in the hilly area with lots of restaurants close by and just a short uber drive to the waterfront (we found that uber was the best way to go around town as it is really cheap and easily accessible). So… question on everyone’s mind is – Would I recommend this hotel – ABSOLUTELY! Would I come back again – YES! (as we fell in love with the city, it is highly likely that we will visit again 😊 )
Stayed 5 nights in Feb 2019
Response from derwentowners on Apr 30, 2019
So pleased you enjoyed-please come back again soon! Warm regards from the team, Anahid

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from derwentowners on Apr 15, 2019
Thanks, david! Come back soon! All the best from the team, Anahid

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special place in the middle of Cape Town yet peaceful and quiet. The staff were fantastic and could not do enough to make you feel welcome. My sister and I loved Derwent House and our apartment and the backdrop of Table Mountain made it even more special . Would not hesitate to go back. We will also have very fond memories of this place.
Stayed 4 nights in Feb 2019
Response from derwentowners on Mar 4, 2019
Thank you so much for your warm and generous feedback -- I'm delighted that we were able to make your visit special and most of all, memorable! We hope you'll be back again in Cape Town soon. And if so, back to Derwent House and the backdrop of Table Mountain to stay! Sincere thanks from all of us, Anahid & the Derwent team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Luca and all the team make you feel at home. It’s a gem of a hotel and I can’t wait to return!
Stayed 4 nights in Feb 2019
Response from derwentowners on Feb 19, 2019
Thank you so much -- glad you enjoyed your stay!! Please come back again, Anahid & the team

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Derwent House has excellent staff and service. It is a beautiful house that is very tastefully decorated. It is in an outstanding location. Restaurants and cafes are nearby, it is a safe and secure neighbourhood, and it is quiet qnd relaxing at night. All the staff are wonderful and helped us with all our needs. Everyone is very attentive and makes you feel at home. Although there is no gym at the hotel, they do have an arrangement for free access to the Zone Fitness gym on Kloof Str.
Stayed 8 nights in Feb 2019
Response from derwentowners on Feb 16, 2019
Thanks so much, Roland, for your generous endorsement! Sounds like we ticked all the boxes for you -- wonderful to hear! We so enjoyed hosting you both for your Cape Town visit, and definitely hope to see you back soon. Thanks again for taking the time to share your experience with other travellers here--we really appreciate it and so do they. Warm greetings from Cape Town from the whole team, Anahid & Luca

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, excellent especially the staff. We loved the additional touches e.g cakes in the afternoon along with wine etc. left out with a self service approach. Nice homely feel about the place, we would definitely recommend and have no hesitation in staying there again
Stayed 4 nights in Jan 2019
Response from derwentgm on Feb 14, 2019
Thanks for your feedback. Luca

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Derwentowners on Jan 16, 2019
Thank you, Anonymous! Glad you enjoyed your stay, Anahid

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely weekend stay at Derwent House and would highly recommend it. The experience was an ideal combination of the luxury of a hotel and the comforts of home. The staff are delightful and truly helpful. The location is quite central and there are good restaurants a short walk away. During my stay the manager arranged a driver & customized sight-seeing tour for me and another guest which was fantastic and provided several experiences that would have been impossible to arrange otherwise. If I visit Cape Town again I hope to stay at Derwent House.
Stayed 2 nights in Nov 2018
Response from Derwentowners on Dec 15, 2018
Many thanks for the kind words--we'll be looking out for your next visit! All the very best, Anahid & the Derwent team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and accommodating. Parking is limited, so you will end up parking on the street, which was unexpected. Also, try to get an upstairs room as you will hear people above you stomping through the night. Good location though, if you don't mind being near the top of a hill. Breakfasts were good and bed was comfortable. Room was on the small side.
Stayed 5 nights in Nov 2018
Response from Derwentowners on Dec 15, 2018
Thanks for your kind words about our great team, breakfast, beds and comfort level--glad you enjoyed your stay with us. Sorry you had to park on the street: we can't identify you as you've chosen to review us anonymously, but we do have ample parking and are not quite sure why you would have needed to park on the street. However, our night watchman would have kept your vehicle perfectly safe. Also sorry that you had noisy neighbours above you--but mostly, that we didn't give you the feeling you could mention this to us at the time to try and remedy it. Unruly guests who are inconsiderate of others deserve a reprimand. As for the hill: indeed, our city is one big hill! Best wishes, Anahid

8/10 Good

Hayden, Dallas, TX

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location and very cool vibes. Missing a few details like convenient wall outlets and extra hand towels. Also, WiFi only worked in one corner of our suite. Breakfast was great and the staff is super!
Stayed 2 nights in Nov 2018
Response from derwentowners on Nov 27, 2018
Dear Hayden, Thanks for sharing your feedback on your recent stay with us: we're delighted you liked the location and ambience. We take guest feedback very seriously, so will definitely look into your comments on the wall outlets and extra hand towels. We recently installed an additional two outlet panels with 4 outlets each in both the lounge and bedroom of the suite, to supplement the three outlets in the bedroom and four in the lounge, so sorry to hear that you found these inadequate. We'll look into where we could possibly install more to make it more convenient for guests. We normally supply four hand towels as standard, but you should have been advised that you are always most welcome to request additional towels: apologies for that. And sincere apologies as well that you experienced problems with the Wifi: we have fibre coverage throughout the property, but on occasion a booster may require rebooting. We should have made you feel able to let us know about the problem so that this could have been done for you. We hope you otherwise enjoyed your upgrade to the suite! Thanks again for your feedback: we hope to see you back again one day. Very best regards from the whole team, Luca

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff with wonderful suggestions of what to do in town. Breakfast and snacks were much appreciated, as was the complimentary port and sherry. The room was comfortable and vibrant.
Stayed 3 nights in Oct 2018
Response from derwentowners on Nov 7, 2018
Many thanks! Happy to know that you enjoyed your stay.

10/10 Excellent

Giles, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel, perfectly located in a peaceful area yet very close to a wide range of excellent restaurants. Friendly welcoming owners and staff who could not have been more helpful. Fabulous breakfast and delicious cake to revive one after a hard day's sightseeing. We hope we'll be back.
Stayed 3 nights in Oct 2018
Response from Derwentowners on Nov 7, 2018
Thanks so much, Giles -- we really appreciate your taking the time to share your experience with other travellers! I'm delighted to hear that you found Derwent House a little oasis in your Cape Town explorations. Only sorry that I met you on your last day . . . Please do come back and see us again! Thanks again for your lovely review, Anahid & the team

10/10 Excellent

GEOFFREY, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly B & B in Cape Town
The staff could not have been more helpful and the facilities are excellent including a phone which you can use to call Uber. It is probably more suitable for younger people as this area of Cape Town is very hilly so although there are many eating places and shops nearby you have to factor in returning up a steep hill. They offer soup and delicious cake every afternoon so that you can mix with the other guests and share experiences. A lovely touch.
Stayed 3 nights in Sep 2018
Response from derwentowners on Sep 19, 2018
Thanks for your lovely feedback, Geoffrey -- we really appreciate it. I'm so pleased that you felt at home and made the most of our afternoon tea and evening soups . . . that's what it's all about! Yes, you're right that Cape Town is a challenging walking town for those of us over a certain age: I always say that Cape Town is Mother Nature's natural gym 😊. Luckily, as you point out, there's Uber everywhere that you can order from your handy phone . . . Thanks again for your lovely review and we hope to see you again on a future visit! Warm greeting from the whole team, Anahid

10/10 Excellent

Ross

Look no further - A MUST STAY!
ABSOLUTELY AMAZING. Every single thing about this hotel was truly remarkable. From the moment we booked to the second we left, the staff of this hotel set a new standard for what incredible service should be. Having stayed at 5-star properties all over the world, I have never felt more welcome and better attended to than by the staff at the Derwent House. From ensuring we were getting the most out of our short time in Cape Town and helping us to tailor our schedule accordingly, to making bookings and serving a truly delectable breakfast each morning and delightful homemade treats each evening, the staff was SUPERB. And that's not even scratching the surface. Add to that, the beautiful backdrop of Cape Town and the fantastically whimsical, colorful, and deftly appointed common areas and rooms, I CANNOT WAIT TO STAY HERE AGAIN and tell anyone visiting Cape Town to do the same. You will not be disappointed!
Stayed 3 nights in Aug 2018
Response from derwentowners on Sep 10, 2018
What an amazing endorsement, Ross--thank you so much for taking the time to share such enthusiastic feedback on your stay with us here. On behalf of the entire team, we are really over the moon: it is so motivating to hear back from happy guests when we're doing things right. It was such a pleasure to host you all -- just sorry that you were on your own for this stay. You'll definitely have to come back for a longer stay next time. Don't wait too long!! And thanks again so much for this wonderful recommendation from all of us: you're the best! We'll be waiting for you next time, Anahid & the Derwent team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from derwentowners on Aug 30, 2018
Thanks!! Glad you enjoyed your stay . . .

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and funky
Good location for bars, restaurants, and some shopping.
Stayed 3 nights in Aug 2018
Response from derwentGM on Aug 15, 2018
Dear Chris, Thanks for your feedback -- glad that you felt comfortable here and enjoyed the vibe. We hope to see you again on a future visit -- and have the chance to try and earn top marks from you next time! On behalf of the whole team, warm greetings to you both, Luca

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing place to stay
Quite simply the best hotel I’ve ever stayed in. I cannot emphasise enough how amazing the experience at Derwent house is. The location is really convenient, in a really cool area of Cape Town and about 25 mins walk to the waterfront. Rooms are decorated funky and comfortable, the breakfast is fantastic and the little touches like cake in the evening and hot water bottles left in your bed make you feel so welcome and special. But the real difference is the level of service that Derwent House provides. The staff are just amazingly friendly and do everything that they can to make your stay so pleasurable. Honestly, do not stay anywhere else in Cape Town as you will not find a better place to stay than Derwent House
Stayed 5 nights in Jun 2018
Response from derwentowners on Jun 27, 2018
Thanks so much for this wonderful feedback, Glen -- we're thrilled that you so enjoyed your stay with us and really appreciate this generous endorsement. We've just reopened after refreshment, renovation and refurbishing, so it's lovely to have feedback on our design touches . . . but most of all, thanks for your shout-out for our amazing team: you're so right -- they make the Derwent House difference! Hope that we'll see you back again one day, but meanwhile, we'll definitely take good care of your friends and family. Warm regards from all of us, Anahid & Luca

10/10 Excellent

Robert, Edinburgh, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to Table Mountain
from the first minute we arrived, we found the hotel staff very friendly and welcoming. They were happy to answer any questions or provide recommendations what time to leave etc. There is an honesty bar meaning the fridge was stocked. In addition you could have afternoon cake or if the weather was cool & damp, there was soup! Choice of breakfast was very good, and we were able to sit al fresco on our last day The rooms were clean and tidy, there was a TV but the hotel likes to encourage people not to fester in their rooms and come out to meet and greet so there is no fridge. They also provide a phone for you to use in Cape Town, this was really appreciated given the potential call charges we would incur. We only used it to book a taxi home but having the option certainly made us feel relaxed This hotel is not in the centre of Cape Town which we really liked. It is located in a quiet residential area, meaning there was plenty of space to park the car. It is only a 7/8 minute drive to the Table Mountain car parks, but the views beside the pool of Table Mountain on sunny morning are fabulous. If you drive past Table Mountain car park, you can drive onto Camp Bay which has lots of bars and restaurants and a stunning beach We did walk to and back from the Waterfront one day, there are lots of shops and it is quite hilly towards the end of the return journey so we had to stop for a glass of wine
Stayed 3 nights in Mar 2018
Response from derwentowners on Apr 12, 2018
Dear Robert, Many grateful thanks for this wonderfully detailed and thorough review -- you've touched on all the key points we work hard on, so your feedback is very much appreciated. Such comprehensive comments really help us to know what we're getting right, as well as what we need to work on . . . But delighted we got it all right for you! Although location is a great asset for which we can't take any credit, we really appreciate you highlighting this: our neighbourhood is truly unique in the city, both in terms of being very central and convenient to everywhere, but also having the advantage of feeling residential as opposed to touristic. You mention all the great things about it . . . including the need for a restorative glass of wine en route back from the Waterfront -- for which you are spoiled for choice within a few minutes of Derwent House 😊! Please come back and see us again -- you're most welcome any time. We really appreciate your taking the time to post this great review. All the very best from sunny Cape Town, Anahid & the Derwent team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty much the perfect place
We loved the Derwent House. The staff was very accommodating and helped us feel comfortable in every way. We had great service and communication from everyone. Nice room, beautiful lobby and a excellent breakfast. I would stay there again without question.
Stayed 7 nights in Mar 2018
Response from derwentowners on Apr 12, 2018
Many thanks for your generous feedback -- especially recognising our great team. Very glad you felt at home and we'll hope indeed to see you back again! Sunny greetings meanwhile from Cape Town, Anahid