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Reviews of Enchanted Guest House

3 out of 5
Enchanted Guest House
12 Craigrownie Road, 12, Cape Town, Western Cape

Reviews

6.2
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 8 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 4 out of 17 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

ernest

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020

4/10 Poor

Dean

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Would not recommend the guest house.
No plug in the wash basin. The door could only be closed by locking the door with a key. No parking available.Could not get into the building for about 15 minutes. No response.
Stayed 1 night in Mar 2019
Response from Enchanted Guesthouse on Mar 7, 2019
Dear Dean We are so sorry you had such a bad experience checking -in and with your room. Thank you for your review and making us aware of these issues. They have been addressed with the Sunday staff that was on duty. We pride ourselves on our great check-ins and we take your feedback very seriously. We would like the opportunity to make it up to you with a complimentary stay to make up for this one. Kind regards Enchanted Guesthouse

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018

2/10 Terrible

Danelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanted Guest house not so enchanted...
The BNB was not what it looked like in the pictures on this website. The site is very deceiving. The TV's did not work in any of my co workers rooms for the entire duration of our 3 day trip. My door would not lock and the rooms were not maintained or services appropriately. The parking was not secure parking as there was no lock up parking which was stipulated in the description of facilities. We would NEVER stay here again and no one else should!
Stayed 3 nights in Feb 2018
Response from Ridwaan on Feb 13, 2018
Dear Danelle We do apologize for the bad experience you encountered and can only offer you a free night's accommodation to make up from our side. Your statement that " no one else should stay here" is perhaps a bit harsh given that during your stay none of the above grievances was raised. On the contrary we have guests with only the best of praises for our level of service and cleanliness. All the issues you mentioned above have all been resolved and we have had many guests in that room since you departed. Best regards Ridwaan

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Good Location and lovely staff.
An older property in a nice area of Cape Town. The staff were all extremely friendly and helpful. The location is excellent with several bus routes that run to the city centre very close by. Our room was large with a balcony with a sea view (just). It was well equipped with a refrigerator and all the amenities that you would expect in a decent hotel. There was ok wifi in the reception area but not in the room. Breakfast was quite good and cooked to order. The only criticism is that the rooms are a bit shabby and cleanliness is not their strong point. For instance there was mould around the bath which i was easily able to wipe off - clearly the cleaners had missed it. It was acceptable but could have been better. Overall, I was pleased we stayed here but I think it was expensive for what it provided although I do recognise that Cape Town accommodation is not cheap.

8/10 Good

Nan, worldwide flexpats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashioned service in a charming guest house
The room was beautifully decorated and very, very comfortable (great bed, soft sheets, good towels and bath, etc.). The cooked to order breakfast was wonderful. But most of all, the innkeeper was extremely focused on the happiness of guests. He took it upon himself to talk to each guest, to help with logistics, to make everything work very smoothly. You don't get innkeepers like that in the age of the big hotel chain! Incredible value for the money!

8/10 Good

Tshegofatso, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
More suited for holiday stay as opposed to business as there was no wi-fi in the room. Otherwise everything else was good. I loved that I could walk to the beach and Bantry Bay is a great neighbourhood.

2/10 Terrible

Corinne , NEW YORK CITY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not pay for the hotel booking.
This is the 3rd review that I have written about my experience at the Enchanted Guest Hotel in Cape Town, South Africa. After traveling a day and 1/2 from New York City, I arrived at the hotel to find that the front gate was locked. I rang the bell for 20 minutes, called for someone to come to the gate to let me in to register, AND ,also telephoned the front desk; however, none of my efforts resulted in any person arriving to check me into the hotel. As a result, I had to then look for another hotel for my stay! This was both an unprofessional hotel, and a horrific experience to have to endure after such a long journey .I have instructed my credit card company NOT to accept the $397.00 upfront booking charge.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
basic
Location is great. Perfect for us. needs a good cleaning everyelse fine breakfast great

10/10 Excellent

Malaza, Johannesburg, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in a well maintained guest house that is closed to all amenities. The friendly staff made our stay comfortable and we felt like at home. The proximity of the guest house to the beach made it more pleasurable. We will definitely come back.

8/10 Good

Kévin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon emplacement pour 3 jours au cap
Situé à 10 Minutes en voiture du Warerfront pour sortir le soir et très proche de l’arrêt de bus City Tour. Très bon accueil, personnel super sympa, déjeuner très bien. Pour la chambre, ce ne sont pas les plus belles, mais suffisent. Malheureusement la piscine était hors service alors que nous souhaitons un hôtel pour trois nuits avec piscine pour terminer notre séjour de deux semaines en Afrique du Sud. A 1 Minutes à pied du bord de l’océan. Petit bémol, pour le parking il y a deux places l’une derrière l’autre sinon c’est à moitié sur le trottoir dans la rue. Il faut s’arranger avec les autres personnes pour ne pas être bloqué avec son propre véhicule. A recommander
Stayed 3 nights in Jan 2019
Response from Enchanted Guesthouse on Feb 5, 2019
Dear Kévin Thank you for taking the time to review us. We are so happy you both enjoyed your time with us. Again, we must apologise for the pool being out of order. Its scheduled to be in working condition by the end of this week. Thanking you again for your review. Kind Regards The Enchanted Team

8/10 Good

Mikael

Liked: Staff & service, room comfort
Response from Enchanted on Mar 22, 2018
Dear Mikael Thank you for your review. We look forward to welcoming you back. Warm Regards Enchanted

8/10 Good

Suomi

Liked: Cleanliness, staff & service
Cosy stay in Cape Town
Small, cosy B & B with lovely people and great location. The owner knows all about Cape Town and is a great tour guide.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Fint läge
Slitet men charmigt. Bra läge! Trevlig personal

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanted
God frukost med färska frukter, omelett mm 5 min bilkörning till camps bay/clifton, området kändes säkert men få restauranger på gångavstånd, flera fanns i sea point och camps bay.

2/10 Terrible

rodrigo, Iqq

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente todo mal...
Empezando por hoteles.com... que primero me envía correos, diciendo que estaba todo bien y confirmado...luego llegamos a esta casa, y lo primero es que no teníamos reserva, no nos esperaban....a si que nos ofrecieron un departamento que parecía una cárcel antigua, por las rejas y el olor, a tres cuadras del hotel donde estaba nuestro desayuno.... al final y por medio de booking.con encontramos y reservamos una habitación, inmediatamente y sin problemas, 100% seguro...... al final no se de quien fue el problema pero no recomiendo el lugar y si recomiendo booking.com.... para finalizar hice mis reclamos directamente a hoteles.com y no me respondieron...