Front of property

Reviews of Erinvale Estate Hotel And Spa

5 out of 5
Erinvale Estate Hotel And Spa
1 Erinvale Avenue, Somerset West, Cape Town, Western Cape

Reviews

9.2

Wonderful

Rating 10 - Excellent. 65 out of 101 reviews" "
Rating 8 - Good. 26 out of 101 reviews" "
Rating 6 - Okay. 8 out of 101 reviews" "
Rating 4 - Poor. 2 out of 101 reviews" "
Rating 2 - Terrible. 0 out of 101 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter A

Traveled with partner
Brilliant all round but especially the warmth and friendliness of the staff
Stayed 4 nights in Mar 2024
Response from Yolanda on Mar 30, 2024
Dear Peter AThank you for your lovely review shared.I am glad that you enjoyed the friendliness of our staff and trust that you will visit us again soon.We look forward to welcoming you back.Yours sincerelyYolanda Filmalter

10/10 Excellent

Hendrikus

Stayed 3 nights in Jan 2024
Response from Yolanda on Jan 29, 2024
Dear HendrikusThank you for sharing your lovely rating of your recent stay with us. We hope that you will visit us again soon.Yours sincerelyYolanda Filmalter

10/10 Excellent

Maren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel short drive to the airport
Stayed 1 night in Jan 2024
Response from Yolanda on Jan 29, 2024
Dear MerenWe trust that you have returned home safely from your travels and want to thank you for your lovely comment and taking the time to rate your stay with us.We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel for a few days relaxation over Christmas.
Stayed 3 nights in Dec 2023
Response from Yolanda on Jan 29, 2024
Dear MartinThank you for sharing your wonderful rating of your stay with us during the festive season.We are delighted that you had such a relaxing stay and hope that you could reset your senses to the start of the new year.We look forward to hopefully welcome you back in the future.Yours sincerely Yolanda Filmalter

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

PATRICIA

Liked: Staff & service, amenities, property conditions & facilities
This property said "excellent," from my arrival, where I was greeted by a friendly staff and assisted with my luggage - to checkout, which was handled with efficiency, professionalism and friendliness. The staff was exceptional - the room cleaners, restaurant staff, front desk, security and grounds people. Everyone offered assistance, suggestions on where to visit, and staff even created a special drink for me when I had a raspy throat. The environment was peaceful, each area of retreat offering a different experience. If you're looking for a space to wind down, to treat yourself (the nearby spa), to think, to walk - then this is the place.
Stayed 7 nights in Apr 2023
Response from Yolanda on May 30, 2023
Dear PatriciaThank you so much for your lovely comments.We are delighted that you had such a wonderful experience and enjoyed your stay.We look forward to welcome you back at Erinvale Hotel in the future.Yours sincerelyYolanda Filmalter

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay, friendly staff
Was at the hotel for 4 nights for business. Great service. Great food. Nice places to gather for business discussions. Lovely grounds that are kept 100% prime. Graded my room to the first floor with outdoor sitting area- worth the extra! Staff was super friendly and helpful all day.
Stayed 3 nights in Apr 2023
Response from Yolanda on May 30, 2023
Dear MatthewThank you for your lovely comments and taking the time to review your recent stay with us.We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant
Stayed 1 night in Jan 2023
Response from Yolanda on Jan 31, 2023
Dear NatashaThank you for your lovely feedback.We trust that you will have the opportunity to visit us again in the future.Yours sincerely Yolanda

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2022

8/10 Good

Mari

Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Apr 2022
Response from Solitaire on Apr 26, 2022
Dear Mr. Troy Thank you for excellent review after your recent stay with us. We take pride in taking care of our guests and are delighted that you expectations were highly met. Thank you for choosing to stay with us and we look forward to welcome you back in the future. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excellent

Renay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazingly well maintained gardens. Friendly staff - even when they are very, very busy!
Stayed 5 nights in Mar 2022
Response from Solitaire on Mar 29, 2022
Dear Renay Thank you very much for your kind review after your recent stay with us. We take pride in taking care of our Guests and are delighted that your expectations were highly met. Thank you for choosing to stay with us and we look forward to welcome you back in the future. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but poor wifi for standard of hotel. Also swimming pool lacked access handrails making it difficult for some residents to use.
Stayed 6 nights in Mar 2022
Response from Yolanda on Mar 21, 2022
Good day Alan Thank you for taking the time to review your recent stay with us and the positive comments. I am glad to inform you that we are in the process of upgrading our wi-fi system as to offer a better and faster service to our guests. Your comments of the handrails in the swimming pool are valid and we will definitely give attention to this aspect in the future. Once again thank you for staying with us and we hope that you will have the opportunity to experience our Beautiful Hotel again in the future. Yours Sincerely Yolanda Filmalter

10/10 Excellent

Ludovic

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

CHERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Chantal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020

10/10 Excellent

Alan, Frimley UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and well maintained hotel and spa in a nice setting.
Stayed 2 nights in Feb 2020
Response from Solitaire on Feb 16, 2020
Dear Alan, Many sincere thanks for your kind review after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Kind regards Solitaire Samuels Front Office Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully friendly staff, amazing location of hotel at the foot of a mountain, the most beautiful gardens, lovely spa and excellent eating options on the Terrace. We thoroughly enjoyed every minute we spent here and look forward to a return visit in the future.
Stayed 3 nights in Jan 2020
Response from Solitaire on Jan 31, 2020
Dear expedia user, Many sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Solitaire Samuels Front Office Manager

6/10 Okay

Jacobus

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing
Beautiful place, with a great breakfast and very good service, but shower did not work. The water pressure on the shower was a trickle feed plus you could not adjust the trickle between hot and cold water. It was either boiling hot or ice cold. The technical staff only starts at 7:30 in the morning, which is well after I have left the hotel. Despite reporting the problem I never received any feedback why the shower was not working. It is my perception that the hotel was aware of the problem before I reported the shower not working.
Stayed 1 night in Oct 2019

10/10 Excellent

Nuo-Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay. I loved my experience at the Spa...such tranquil atmosphere! The hotel staff was very friendly.
Stayed 1 night in Jul 2019
Response from Solitaire on Aug 5, 2019
Dear Nuo-Hua, Many sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression and that you had a memorable experience at the Spa. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Solitaire Samuels Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Murky pools
Lovely find, swimming pools a bit murky though. Some staff very friendly and helpful, some a bit aloof. Would however definitely stay again and make it one of my regular hotels when in the area.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite ppp, the accommodations were large and airy and generally we were satisfied with everything
Stayed 14 nights in Dec 2018
Response from Clinton Stewart on Dec 25, 2018
Dear Guest Thank you for review on Expedia.com and for staying at our hotel. We are extremely delighted to hear that you enjoyed your stay at our hotel and that we exceeded your expectations of our service and standard. We hope to see you in the near future for your next stay. Kind Regards Clinton Stewart Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing hotel David and clinton outstanding
Stayed 2 nights in Nov 2018
Response from Clinton Stewart on Dec 25, 2018
Dear Guest Thank you for your review on Expedia.com of our Hotel. We are pleased and delighted to hear that your enjoyed your stay at our Hotel. We will relay your message of thanks to Clinton and David from our Front Desk team for their outstanding assistance during your stay. Thank you for staying with us and we hope to see you in the near future. Kind Regards Clinton Stewart Front Office Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and comfortable stay
The hotel has recently been refurbished. The location is convenient to get to the Winelands and very good restaurants the area has to offer and has all the necessary amenities on hand. The rooms are clean and fresh and bathrooms a decent size with bath and shower. The breakfast is fantastic and the hotel has a very relaxed feel about it. We enjoyed the hotel and this is already our 3rd stay and recommend the hotel. The service can be slow at times but if your on holiday that should not be a problem. We will be returning.
Stayed 2 nights in Nov 2018
Response from Alison on Dec 5, 2018
Dear Brian, Thank you very much indeed for your most positive feedback after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. We apologize that slow service was experienced at times. We will attend to this, thank you very much for advising us. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Best regards Erinvale Estate Hotel Management

10/10 Excellent

SD, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a beautiful location. Good room, ground floor garden room - very clean and comfortable. Small bar is sometimes noisy but other lounge areas are available. Good restaurants.
Stayed 6 nights in Oct 2018

8/10 Good

Lin, Hertford, England,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel.
Staff were very friendly and helpful, especially with regard to the Handy Mobile Phone they provide for the use of guests - As we were visiting relatives we only ate a couple of the evening meals at the hotel, but they were excellent. The only downside for us (we are in our early 70s) was the lack of a second armchair in the room.
Stayed 14 nights in Sep 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erinvale comes highly recommended
This was my 3rd stay at Erinvale Hotel and Spa. I can highly recommend Erinvale for visitors to the area. Stunning setting and very friendly staff.
Response from Clinton Stewart on Apr 19, 2018
Dear Brian Thank you for your message on Expedia.com We appreciate your comment about of staff and setting. We are driven to provide excellent service and creating an environment for all our guests to feel at home while staying at our Hotel. We appreciate your review on Expedia and hope to have you back at the Hotel for use to exceed your stay once again. Yours Sincerely Clinton Stewart Erinvale Estate Hotel & Spa Marketing Coordinator and Public Relations Officer

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but administration let them down.
Nice place but they got my booking wrong and sent me to the Lord Charles for the night, the rate was however not reduced so I lost all the way.

6/10 Okay

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
erinvale looks much better but much more expensive
usual excellent service-refurbishment now completed and gardens look great sadly for us confusion over Suite booked has left us with sour taste having paid top price for a much lesser room than suite booked prices up 30+% to pay for it
Stayed 10 nights in Jan 2018

10/10 Excellent

Ian , Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy authentic historical Cape Dutch haven
Tranquil, classy and authentic Cape Dutch experience with all the richness of ageless complexity and earthiness unique to the African Cape. A fantastic enriching experience.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most professional reception
We had a problem with the rental car,they contacted the rental company, when the help was late they contacted the garage again,when technician was not able to solve the problem ,they continue the follow up. We could enjoy a splendid dinner at Vergelegen and when we came back all was fixed. Although different people in the reception were involved ,the information flow was perfect. Absolute great and professional service,so uncommon now a days
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Good morning, Thank you for such a wonderful review on our hotel, we at the Erinvale Estate Hotel and Spa appreciate guests who take the time to let us know their thoughts and opinions and we thank you for your effort. We hope to see you back with us again soon!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 1 night in Oct 2017
Thank you so much Shirley for such outstanding feedback, we at Erinvale Estate Hotel and Spa very much appreciate when guests let us know they had a wonderful stay with us. We hope to see you soon!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Peaceful, beautiful and well managed. One of the most beautiful parts of the western cape. Professional and well trained staff/management.
Stayed 2 nights in Jun 2017
Good morning Louis, Thank you so much for your glowing feedback, we at Erinvale Estate Hotel and Spa genuinely appreciate when customers take the time to let us know what we're doing right. We hope to see you back with us again soon!

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
another successful vacation
such friendly staff who really make you feel comfortable--attentiveness of management- and relaxing location--refurbishment to date looks good---getting pricey!

6/10 Okay

Roger

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Great product that needs service to match
Great facility, area, setting, maintenance and mesmerizing. In short staff are not engaging enough in hotel guests, no warm welcome, no attention to detail and no fond farewell. Room was not cleaned properly for arrival and second day. Breakfast has no structure, host or even management presence to guide and welcome guests to breakfasts. Friendliest person on estate was the lady that sweeps and cleans the public areas and parking lot(probably outsourced) She even asked how our stay was and wished us safe travels. Not even reception staff on arrival or departure had this basic hospitality interaction with us.

8/10 Good

Alan, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location.
Good breakfast but we're surprised with same menu in all dinning areas.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
No atmosphere or excitement . Two small dirty pools with hardly any chairs or other facilities and no service.Tv had very limited channels.Staff not very friendly.Will not return.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful

10/10 Excellent

Nassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Atmosphere and Friendliness
Panoramic

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpfull staff

8/10 Good

Chandru, Johannesburg

Liked: Cleanliness, staff & service
Dated rooms. Needs an upgrade.

8/10 Good

Alan, Surrey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located next golf course and vineyards.
Very good service and they gave us a 7.00 pm late check out at no extra cost.

8/10 Good

geoffrey, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home from home
third year running have stayed here as excellent service throughout. Lovely hotel , great location.Will return next year. Only downside is the swimming pool which was dirty, the cleaning apparatus doesn't reach the extremes as hose is too short!

8/10 Good

geoffrey, london

Liked: Cleanliness, staff & service, room comfort
three years in a row..
a return visit to this very relaxing hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the garden route
In our experience none of the staff could have been more helpful. From helping to retrieve my binoculars left in Hoedsprit Avis car and getting them returned to Erinvale to the garden boys helping to change a flat tyre.

6/10 Okay

Doc, UK

Liked: Cleanliness, staff & service
Nice semi-rural hotel.
A fine hotel in old 18th century buildings situated in beautiful surroundings at the foot of the Helderberg.

10/10 Excellent

Paul, Bramhall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Relaxing stay next to the golf course. Spellings pub is a must visit. Great food at great prices.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort