nice hotel but needs improvement
Posted Nov 18, 2016
the room they gave me was nice, with a great view of Table Mountain. the breakfast was good also. there is access to a gym with limited facilities but still quite ok.
however the bathroom was very small. and the window in the bathroom had no curtain or any protection against the sun during the day. there were also things missing like the bathtub plug/stopper which took more than an hour to request. and one of the elevators is not working well and I was always worried I might get trapped.
most of the staff, with the exception of housekeeping were very helpful and friendly. housekeeping kept barging into my room to clean or to see if I was checking out. if I hadn't put the bar on the door they could have gone right in. not good
Comment from Hotel Management
Dec 21, 2016 by Chane Achterbergh , Hotel Management
Thank you for writing us a review.
I do agree that our breakfast is quite delicious and your kind comments regarding the staff will be shared with the team for their motivation and consideration. Regarding your other concerns I can assure you that they have been taken to heart and corrective measures has been actioned.
Sales and Marketing coordinator