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Reviews of Grande Roche Hotel

5 out of 5
Grande Roche Hotel
Plantasie Street, Paarl, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 102 reviews" "
Rating 8 - Good. 24 out of 102 reviews" "
Rating 6 - Okay. 7 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a duplex room, plenty of space and had everything we needed. Breakfast overlooking the vines was excellent.
Stayed 3 nights in Apr 2024

8/10 Good

Sean

Traveled with family
Liked: Property conditions & facilities
Good quiet place to rest and relax. Only minus are the beds, not comfortable at all! They could do with a mattress topper! Other than that, I give a 5 star for everything else.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a duplex room, with a comfy lounge and toilet downstairs, and a bedroom and bathroom upstairs. Lovely touches including coffee machine and tea making facilities, lovely biscuits, water daily and turn down service. Some of the furniture could do with upgrading (wardrobes) and bathroom could do with updating. Breakfast was lovely but service slow. However overall lovely stay and would return.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jaco

Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seventh visit and always a great experience. Staff were excellent in re-rooming us when the initial room wasn’t getting adequate light. Some modernization still required with some low level work being done on installing solar panels, so will be great to see the finished article once complete. Will certainly be back once again.
Stayed 3 nights in Dec 2023

8/10 Good

evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and surrounding gardens. Needs some investment and training in high end customer service. This is a lovely hotel , just has lost some of its sparkle.
Stayed 1 night in Nov 2023

8/10 Good

Zelda

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location
The location is spectacular and the manor house restaurant area and gardens are beautiful. The staff are very friendly but the service at breakfast was slow and unpredictable. The food was good, but you would wait for someone to just take your drinks order. The food also takes quite some time so make sure you are taking a leisurely breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and elegant place. The restaurant and the staff were also amazing
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2022

10/10 Excellent

Werner, Beaverton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and the rooms are nice!

4/10 Poor

Brian

Traveled with family
Disliked: Cleanliness, room comfort
The Grande experience
We enjoyed our stay at Grande Roche just a few tips, rooms were a bit lacking probably needs a refurbishment, towels were in need of replacement, single bed charge should probably be disclosed upfront and not at check out, we also felt that the extra charge for single beds was rather heavy, restaurant service was not up to standard, food took long and waiters were not well trained and we struggled to get towels at the pool when we went for a swim.
Stayed 3 nights in Jan 2023

8/10 Good

Ferdi

Liked: Cleanliness, property conditions & facilities, room comfort
This is a great property to visit, outstanding food, comfortable room and good location
Stayed 1 night in Dec 2022

10/10 Excellent

Susannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel makes you smile, picture perfect rooms, beautiful surroundings, beautiful people, brilliant service and an attention to detail that ensures that every stay is memorable.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Andre T.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and crew. Excellent restaurant
Stayed 5 nights in Feb 2022
Response from Grande Roche Team on Feb 23, 2022
Good day, Thank you so much for your wonderful review. We appreciate your feedback and we are delighted that you enjoyed your stay with us. Kind regards

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magnificent midweek break.
We had a grand stay at a Grande Olde Lady. The staff were excellent, friendly and well trained. Nothing was too much trouble. The food was top notch and the restaurant were happy to accommodate special requests. Great attention to detail in every way. Well worth the visit and we shall certainly return.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming!
Delightful hotel. Quirky comfortable rooms. Helpful staff. Easy commute to the winelands but need a car. Would recommend this hotel. We thoroughly enjoyed our three-night stay.
Stayed 3 nights in Feb 2020

10/10 Excellent

princessG, Worldwide

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful settings, enchanting grounds, cordial staff, serene for a weekend getaway. Our room was clean, big enough - sitting room, bedroom, double sink bathroom - and quite private lodging. Loved it. Sporadic power outages are okay. Thank you!
Stayed 4 nights in Feb 2020

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and great stay !!
Great food and great stay, enjoyed this hotel and will definitely refer to my clients !!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Reservations on Nov 4, 2019
Thank you for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from Reservations on Nov 4, 2019
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little details that makes a stay so special. The staff were very attentative without being overbearing. Had my 65 birthday there and definitely will remember my stay.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sumptuous accommodation. Professional attentive staff and amazing food
Stayed 1 night in Mar 2019
Response from Jacqui Plaatjies on Mar 14, 2019
Good day Thank you for your constructive feedback. Warm regards

10/10 Excellent

tony and kirsten

Liked: Cleanliness, staff & service, room comfort
Valentines in the Winelands
Really nice hotel in a perfect location for Paarl and near all the sights etc, very large rooms but they need an upgrade to the latest standards internationally
Stayed 1 night in Feb 2019
Response from Jacqui on Feb 19, 2019
good day Thank you for your constructive feedback

8/10 Good

AndiP, Cobham

Liked: Cleanliness, staff & service, room comfort
The hotel is a little tired and outdated. It could be grand, it is well-located with beautiful views, but requires investment (bathrooms) and management attention. The restaurant was probably the least interesting we encountered on our 2½ weeks in South Africa. Meals overcooked, and uninspiring.
Stayed 2 nights in Sep 2018

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Paarl
The hotel 's public rooms and areas have great charm and character. The suite was very spacious but tired and in need of refurbishment. The staff team is fantastic - welcoming, helpful, cheerful and willing. Breakfast offered both buffet and al a carte options. Dinner was excellent. Easy to walk into town but hotel offer a shuttle service that operates day and evenings.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Excellent choice for Hotel in Paarl.
I recently enjoyed a long stay at Grande Roche Hotel in Paarl, South Africa. This hotel sits up on hill overlooking the valley, and among the wine vineyards of the property. My room was extremely comfortable, with a King sized bed, a living room, and master bathroom. Housekeeping, Grounds keeping, and especially Hotel Staff were excellent. Friendly, accommodating, professional. Dinning room was beautiful, Food quality was excellent, but the menu was limited (same menus for lunch and Dinner). Wine menu was expansive and high quality. Location was ideal. Within walking distance of old Paarl (10 to 12 city blocks), or just a few minutes drive to all parts Paarl.
Stayed 13 nights in Aug 2018
Response from Jacqui on Sep 17, 2018
good day, thank you for your constructive feedback so much appreciated warm regards Jacqui

8/10 Good

Rayana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sublime Old World Luxury
Grand Roche hotel is definitely grand. Don't be fooled by looking at the location on a map - this is a tranquil, countryside retreat with absolutely outstanding views (see pics). It is nestled between the main road of Paarl and Paarl National Park. The hotel is set amidst vineyards and finely manicured gardens, has two pools and a small, basic gym. Breakfast is a treat with champagne and oysters on offer daily and a chef on hand to cook your preferred dish. We didn't eat in the restaurant as it was VERY quiet but there are numerous other great options within a short walk. Hotel room was quaint and self contained with fast wifi and large, luxurious bathroom. Highly recommend driving up to Paarl national park and getting off the beaten track, we didn't see anyone for 4 hours once getting off the main trail. This hotel is a gem and definitely worth staying for a couple of nights relaxed getaway.
Response from Grande Roche on May 25, 2018
thank you for your constructive feedback and beautiful compliments. Hope to see in the near future to welcome back. Kind regards, Jackie Plaatjies

8/10 Good

Dharsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
The stay was very pleasant. Rooms were clean, staff were friendly, food was excellent and the views was fantastic. Wonderful hotel and will definately visit again
Response from Grande Roche on May 2, 2018
good day thank you for your positive feedback. We hope to welcome you back in the near future

10/10 Excellent

Bayo , London,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel lovely staff.
Very welcoming hotel manned by highly dedicated,very helpful and very professional staff. The surroundings are just overwhelming.
Stayed 2 nights in Apr 2018
Response from Grande Roche on May 2, 2018
Good day thank you for your positive feedback. We looking forward to welcome you back in the near future

10/10 Excellent

April, Pittsburgh, PA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Luxurious!
We didn't have a hotel for our last night in the wine region and literally booked this hotel at 8pm the morning before we arrived! I wish we would have stayed here all three days we were in the area. The staff was so welcoming and attentive and it was truly world class service. We were welcomed with a glass of sparkling wine and there was a bottle of wine in our room as well. The grounds were amazingly beautiful with the vineyards, mountains and two pools. Spending a few hours by the pool was our highlight. When we asked if it was possible to get an uber to Fairview winery, they insisted that they drive us there complimentary. We got room service (which was great!) but the dinner menu looked amazing as well. Right at sunset, the mountains glow the most wonderful shade of pink and it is such an amazing sight. We stayed in the "Java" duplex and it was huge and very nice. The bed could have been a little softer and the shower was a bit confusing, but those are minor complaints. We didn't find an ironing board in the room, but I'm sure if we would have asked, they would have brought us one. Overall, this place was so beautiful and luxurious and the staff was incredible. I only regret that we didn't have more time here! It was the nicest place we stayed in all of South Africa.
Stayed 1 night in Feb 2018

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a historic building
This is a lovely hotel in a historic manor house and vineyard. We had a lovely large suite which is very well appointed and modernized. We really enjoyed the large swimming pool. The service is generally very good, but occasionally there are too many staff looking after you and they get in a muddle. Nonetheless all the staff were very charming and we would highly recommend a stay here. The only real downside is that it is quite expensive - but you do get what you are paying for.
Stayed 2 nights in Feb 2018

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Place
Great hotel, glorious view for breakfast
Stayed 2 nights in Jan 2018

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

bill, wellfleet ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hitel
In the heart of the wine country lovely views in all directions the included was best breakfast ever a fabulous if a bit formal restaurant
Stayed 2 nights in Nov 2017

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star stay in Paarl
A beautiful tranquil setting with many attractions close by.
Stayed 1 night in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

gerald, ebchester uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
This is a most beautiful hotel excellent in every way Excellent service , food , friendly and helpful staff Heaven

8/10 Good

shameema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dr Iqbal, Cape Town

Liked: Staff & service, property conditions & facilities, room comfort
Good
lovely stay with spectacular views.

10/10 Excellent

Edwin, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great country hotel in the wine lands.
It was our 20th wedding anniversary and it was epic. The welcome was so warm and the staff took care of our every need. They made our anniversary so special with rose petals on our table for dinner and on our return to our room we found a bottle of champagne and rose petals all over our suite. I would highly recommend this luxury hotel.

8/10 Good

Amit, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary weekend
We spent our anniversary weekend there and the hotel staff went out of there way to make our time there that much more special. The restaurant staff were most courteous and special mention for one of the waiters by the name of Anwar- his warm and friendly demeanour was most appreciated. All in all a lovely place to set up base when enjoying the beautiful Paarl region.

8/10 Good

Michael, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay beautiful lovation
Great stay for my wife and myself - fantastic service even at 4am in the morning we were thirsty and they brought us ice cold water in the heat of the night.

10/10 Excellent

travelling gastronome, george sa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this a special place
In the England I owned country house hotels and Michlien Star Restaurants, and I can say this would get a star rating in my book.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ken, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit but too short
The Grande Roche Hotel is a special gem. Great location, warm and welcoming staff, superb facilities, well maintained, great view. Our room was very comfortable. The only problem was that our visit was too short. We strongly recommend the Grande Roche without reservation.

8/10 Good

Verbatum7, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
I was treated like royalty by the staff and stayed for 10 nights. I was satisfied in every respect. Breakfast was great. Variety good. I ended my breakfast most mornings with pancakes and cinnamon sugar and a slice of lemon. And two cups of cappuccino. Lovely bathroom with large bath, walk in shower, under floor heating and many towels. Underfloor heating in the bedroom as well. A bowl of fresh fruit daily in the room. Beautiful garden.