very, very tired and dirty furniture
Posted Apr 14, 2016 on Hotels
Let me start by saying am only giving this location the second star because the bones of the apartment are great, the views spectacular and the location is great for proximity to De Waterkant Village. The poor state of the furnishing and overall run down appearance would barely get a one star if it were not for these.
We booked the penthouse for 2 nights because it looked really beautiful online. The apartment itself is really quite innovative and the layout is perfect for 3 couples as it has 3 bedrooms all with ensuite bath. The bed was comfortable enough, but in general the apartment is very run down. The furniture mostly just needs to be replaced. Chairs are dirty, window shade has holes in it, lots of scratches and dings. When we arrived we noticed that there was a device which is designed to emit air freshener into the room. The second day we turned down the air conditioning and discovered that the apartment has an awful smell like an old drain or dirty pipes. We were able to get rid of it by turning the air-conditioning down to the coldest setting. We did not spend very much time in the apartment as we were out and about. If we had I think I would have been very disappointed. The staff is very nice and accommodating but based on the condition of the place I would not stay again.
Comment from Hotel Management
Jun 25, 2016 by Home from Home, Hotel Management
Thank you for choosing to stay with us. We are grateful for the feedback and will take a serious look at the issues you have identified. Our sincere apologies for not meeting your expectations this time around but we hope to see you again in the future and you can have a better experience.
Guest Services Manager