Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by K J from London

Poor hotel now being refurbished

Posted Aug 22, 2016 on Hotels
Hotel is undergoing refurbishment which was not explained when booking. Room was in terrible condition (windows wouldn't open/close, bathroom had very damp smell, shower leaked badly etc.). Food delivered by room service was very poor quality and way too much use of microwaves! This should not be currently advertised as a 5* hotel at present - it is closer to a 3*. For similar price, stay at the Westin down the road!
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Dear K J Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry to hear of your overall experience, service, accommodationa and food quality. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and I have addressed this with our Front Office Manager, Executive Housekeeper, Executive Chef and Food & Beverage Manager and remediala ction has since been taken. I apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Thank you again for your feedback and we hope you will consider staying with us again. With my personal regards, Marc O. Schumacher General Manager
3 out of 5
by A verified traveler

Cape town adventure

Posted Aug 22, 2016
Overall experience with this hotel was good. The hotel was clean and the rooms were nice. The few things or thing I had an issue with was the concierge. They are super helpful and really nice but they definitely are working with the taxis drivers to screw over tourists on rates. We spoke to a really nice local lady who worked at a museum and she said that the taxis no matter what shouldn't be more than 50 to 60 ran for the farthest distance in capetown. We would only go like 5 minutes and they charge 100-120 ran. Almost 3 times the amount it should be. They wouldn't turn on the meters when you asked them to just gave a flat rate then when talking with the concierge about it they said that's what they normally cost. I spoke to another concierge later in the day and he slipped up telling me it only costs him 8 ran to get to work from 15 minutes away with the meter. Other than ripping tourists off with the taxis they are really nice and helpful. O and don't walk alone at night near the hotel. Alot of vagrants begging for money and they are relentless they will follow you all the way to your destination.... I'm from Chicago and las vegas so I'm used to homeless asking for money but they are very very relentless here.
Comment from Hotel Management
Aug 25, 2016 by Hilton Cape Town City Centre , Hotel Management
Dear ______ We appreciate your feedback as this helps our team direct their efforts in improving services and amenities, however we're disappointed to know you felt this way during your stay. Thank you for having chosen to stay with us, I hope to have the opportunity of welcoming you back in future. With my personal regards, Marc O. Schumacher General Manager
4 out of 5
by CHAK MAN

Posted Aug 13, 2016 on Hotels
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Chak Man, We appreciate your4 star review. It would be a pleasure to welcome you back soon. With my personal regards, Marc O. Schumacher General Manager
5 out of 5
by A verified traveler

Posted Aug 4, 2016
Pros: The staff was quite friendly, in particular the doormen.
- The hotel is in such a central location that I could go down to the Waterfront (where there are several shops and great restaurants) in about 5 minutes, by taxi - There were also plenty of places to go for nightlife, within walking distance - Super comfortable beds
Comment from Hotel Management
Aug 5, 2016 by Hilton Cape Town City Centre , Hotel Management
Dear Valued Guest Thank you for taking the time to tell us about your stay as this helps us to improve the experience for all of our guests. We are thrilled that you felt welcomed and well taken care of as our guest here. We will be certain to share with the team how much they influenced your experience. Thank you for choosing to stay with us. We look forward to welcoming you back again soon! With my personal regards, Marc O. Schumacher General Manager
3 out of 5
by A verified traveler from São Paulo - SP, Brasil

Bem localizado

Posted Aug 3, 2016
Pros: da excelente localização e bom atendimento.
Cons: Podem melhorar as informações sobre os serviços incluídos na diária.
Location: Fica há dois quarteirões da Long Street - Rua movimentada, com excelentes opções de restaurantes, bares e lojas. Oferece transfer até Waterfront.
Hotel com equipe atenciosa; bem localizado - próximo à Long Street - Rua repleta de bons restaurantes, bares e lojas. Serviço de café da manhã excelente. Apenas deixaram de informar que a cama "king size" do quarto seria "montada" com duas camas de solteiro, deixando um enorme e desconfortável degrau no meio da cama. Cumpre registrar que houve cobrança de valor adicional pela inclusão da cama cama king, que não foi oferecida.
Comment from Hotel Management
by Hilton Cape Town City Centre , Hotel Management
Caro Adriana, Obrigado por tomar o tempo para escrever sobre a sua recente estadia em nossa propriedade. Soa como se você tirou vantagem da nossa localização ideal e estamos muito satisfeitos ao ler que você encontrou o nosso pequeno-almoço buffet internacional ao seu gosto. Lamento a ler que não foram totalmente satisfeito com a sua experiência e gostaria de aproveitar esta oportunidade para pedir desculpas por qualquer inconveniente que você experimenta devido às camas. O assunto foi comunicada isso para o Front Office Manager e Serviços de limpeza gerente que irá abordar estas deficiências em conformidade Esperamos ter a oportunidade de recebê-lo de volta e, até então, desejamos-lhe viagens seguras. Com os meus cumprimentos pessoais, Marc O. Schumacher Director Geral
5 out of 5
by A verified traveler from Seattle, Washington

Great hotel close to all activities

Posted Jul 22, 2016
The hospitality was amazing. Great view, great room and great service.
Comment from Hotel Management
Jul 26, 2016 by Hilton Cape Town City Centre , Hotel Management
Dear Kym I appreciate your comments and for taking the time to send in your review. It sounds like you had an amazing time at Hilton Cape Town City Centre and we're always delighted to hear when guests have a relaxin visit. On your next Cape Town adventure, we hope to have the chance to see you again. With my personal regards, Marc O. Schumacher General Manager
5 out of 5
by A verified traveler from T

Perfect hotel best location

Posted Jul 2, 2016
5 minutes from table mountain. 2 minutes from Loop street. I mean it is a Hilton so it's guaranteed to be nice but this really is an excellent hotel! Very very friendly and progressional staff
Comment from Hotel Management
Jul 2, 2016 by Marc Schumacher, Hotel Management
Dear Shalom, Greetings from Hilton Cape Town City Centre and thank you for your review. I was pleased to learn that you had an enjoyable stay with us and that you would recommend Hilton Cape Town City Centre to others. It is particularly warming to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are being represented by our team. Your positive comments are greatly appreciated and I have shared them with my team. Looking forward to welcoming you back soon. With my personal regards Marc Schumacher General Manager
5 out of 5
by A verified traveler

Posted Jun 10, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by Hilton Cape Town, Hotel Management
Dear Valued Guest, Thank you for taking the time to rate the Hilton Cape City Centre 5 stars. With my personal regards, Marc O. Schumacher General Manager
5 out of 5
by Hakkyon from Egypt

good service

Posted Jun 2, 2016 on Hotels
Nice service
Comment from Hotel Management
Jul 11, 2016 by Hilton Cape Town, Hotel Management
Dear Hakkyon, Thank you for taking the time to write about the nice service whixxh you recieved at the Hilton Cape Town City Centre. With my personal regards, Marc O. Schumacher General Manager
5 out of 5
by A verified traveler

AMAZING STAFF! Would Recommend simply for consierg

Posted May 30, 2016
Great!! Would return for staff!! Great staff and very helpful. Prime location and services
Comment from Hotel Management
Jul 11, 2016 by Hilton Cape Town City Centre, Hotel Management
Dear Valued Guest, Thank you for posting a review on Expedia. I am pleased to read that youfound my team to be attentive and friendly while on your stay at our hotel. Your recommendation to fellow travellers is much appreciated and I look forward to welcoming you back in the near future. With my personal regards, Marc O. Schumacher General Manager