Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 4, 2016
Pros: The staff was quite friendly, in particular the doormen.
- The hotel is in such a central location that I could go down to the Waterfront (where there are several shops and great restaurants) in about 5 minutes, by taxi - There were also plenty of places to go for nightlife, within walking distance - Super comfortable beds
Comment from Hotel Management
Aug 5, 2016 by Hilton Cape Town City Centre , Hotel Management
Dear Valued Guest Thank you for taking the time to tell us about your stay as this helps us to improve the experience for all of our guests. We are thrilled that you felt welcomed and well taken care of as our guest here. We will be certain to share with the team how much they influenced your experience. Thank you for choosing to stay with us. We look forward to welcoming you back again soon! With my personal regards, Marc O. Schumacher General Manager
3 out of 5
by A verified traveler from São Paulo - SP, Brasil

Bem localizado

Posted Aug 3, 2016
Pros: da excelente localização e bom atendimento.
Cons: Podem melhorar as informações sobre os serviços incluídos na diária.
Location: Fica há dois quarteirões da Long Street - Rua movimentada, com excelentes opções de restaurantes, bares e lojas. Oferece transfer até Waterfront.
Hotel com equipe atenciosa; bem localizado - próximo à Long Street - Rua repleta de bons restaurantes, bares e lojas. Serviço de café da manhã excelente. Apenas deixaram de informar que a cama "king size" do quarto seria "montada" com duas camas de solteiro, deixando um enorme e desconfortável degrau no meio da cama. Cumpre registrar que houve cobrança de valor adicional pela inclusão da cama cama king, que não foi oferecida.
Comment from Hotel Management
by Hilton Cape Town City Centre , Hotel Management
Caro Adriana, Obrigado por tomar o tempo para escrever sobre a sua recente estadia em nossa propriedade. Soa como se você tirou vantagem da nossa localização ideal e estamos muito satisfeitos ao ler que você encontrou o nosso pequeno-almoço buffet internacional ao seu gosto. Lamento a ler que não foram totalmente satisfeito com a sua experiência e gostaria de aproveitar esta oportunidade para pedir desculpas por qualquer inconveniente que você experimenta devido às camas. O assunto foi comunicada isso para o Front Office Manager e Serviços de limpeza gerente que irá abordar estas deficiências em conformidade Esperamos ter a oportunidade de recebê-lo de volta e, até então, desejamos-lhe viagens seguras. Com os meus cumprimentos pessoais, Marc O. Schumacher Director Geral
5 out of 5
by A verified traveler from Seattle, Washington

Great hotel close to all activities

Posted Jul 22, 2016
The hospitality was amazing. Great view, great room and great service.
Comment from Hotel Management
Jul 26, 2016 by Hilton Cape Town City Centre , Hotel Management
Dear Kym I appreciate your comments and for taking the time to send in your review. It sounds like you had an amazing time at Hilton Cape Town City Centre and we're always delighted to hear when guests have a relaxin visit. On your next Cape Town adventure, we hope to have the chance to see you again. With my personal regards, Marc O. Schumacher General Manager
5 out of 5
by A verified traveler from T

Perfect hotel best location

Posted Jul 2, 2016
5 minutes from table mountain. 2 minutes from Loop street. I mean it is a Hilton so it's guaranteed to be nice but this really is an excellent hotel! Very very friendly and progressional staff
Comment from Hotel Management
Jul 2, 2016 by Marc Schumacher, Hotel Management
Dear Shalom, Greetings from Hilton Cape Town City Centre and thank you for your review. I was pleased to learn that you had an enjoyable stay with us and that you would recommend Hilton Cape Town City Centre to others. It is particularly warming to receive an evaluation like yours and to know that our efforts to provide superior service and hospitality are being represented by our team. Your positive comments are greatly appreciated and I have shared them with my team. Looking forward to welcoming you back soon. With my personal regards Marc Schumacher General Manager
5 out of 5
by A verified traveler

AMAZING STAFF! Would Recommend simply for consierg

Posted May 30, 2016
Great!! Would return for staff!! Great staff and very helpful. Prime location and services
Comment from Hotel Management
Jul 11, 2016 by Hilton Cape Town City Centre, Hotel Management
Dear Valued Guest, Thank you for posting a review on Expedia. I am pleased to read that youfound my team to be attentive and friendly while on your stay at our hotel. Your recommendation to fellow travellers is much appreciated and I look forward to welcoming you back in the near future. With my personal regards, Marc O. Schumacher General Manager
4 out of 5
by Matthew

Posted May 23, 2016 on Hotels
Comment from Hotel Management
Jul 8, 2016 by Hilton Cape Town, Hotel Management
Dear Mathew, Thank you for taking the time to rate our hotel during your recent stay with us. Thank you for having chosen to stay with us, I hope to have the opportunity of welcoming you back in future. With my personal regards, Marc O. Schumacher General Manager
4 out of 5
by mark

Be careful in CPT

Posted Mar 16, 2016 on Hotels
I have never been to a hilton hotel where the bar fridge is devoid of booze This was a disappointment But when requested the booze arrived I was robbed nearby and the staff were very helpful I am not complaining It was all good apart from my street encounter Message is be careful in Cape Town if you are by yourself Anything can go wrong
Comment from Hotel Management
May 28, 2016 by Hilton Cape Town, Hotel Management
Dear Valued Guest, Thank you for taking the time to write about your recent stay at our property. I regret to learn that you were disappointed with the mini bar in your room. Please be advised that the mini bars have been removed from all standard rooms and are available on request. For any future bookings, please do not hesitate to contact the hotel prior to arrival so that we may stock the mini bar well in advance for your convenience. I am pleased to read that our team members were able to assist during such an unfortunate incident. Thank you for your feedback and we hope to welcome you back soon. With my personal regards, Marc O. Schumacher General Manager
5 out of 5
by CARLOS

Posted Mar 14, 2016 on Hotels
Comment from Hotel Management
May 21, 2016 by Hilton Cape Town, Hotel Management
Querido Carlos Gracias por tomar el tiempo para escribir acerca de su reciente estancia con nosotros. Su regeneración se valora y espero poder darle la bienvenida de nuevo a la ciudad de Cape Town. Con mis recuerdos personales , Marc O. Schumacher Gerente
4 out of 5
by A verified traveler

Posted Mar 13, 2016
Some dodgy characters in neighboring streets and a bit too far away from everything . Should add nespresso machines to Exec rooms
Comment from Hotel Management
Mar 16, 2016 by Hilton Cape Town City Centre, Hotel Management
Dear Valued Guest, Thank you for taking the time to write about your recent stay with us. Your feedback regarding the Nespresso machines is valued and will be taken under consideration. I look forward to welcoming you back to the Mother City soon. With my personal regards, Marc O. Schumacher General Manager
2 out of 5
by A verified traveler

Posted Feb 21, 2016
Not a 5 star hotel like any ve stayed in Khfdscbnjjnnbb nodded. Fun. Bisho. Vehicle. The. Gum ,. Gyi
Comment from Hotel Management
Feb 24, 2016 by Hilton Cape Town City Centre, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your recent stay on Expedia , your feedback is important to us. I regret to read that you were not entirely satisfied with your experience and would like to take this opportunity to apologize for any inconveniences or frustrations you may have encountered during your stay. Thank you for staying with us and I look forward to welcoming you back in the near future. With my personal regards, Marc O. Schumacher General Manager