Ratings based on 184 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice room, load halls, not the best location

Posted Jun 23, 2016
First of all, we contacted the Hotel prior to our arrival to arrange airport transportation. We had to email them multiple times to get a response. The transfer to the hotel was exactly as arranged and the driver was very nice. However, the driver didn't show to take us back to the airport and no one knew anything. They ended up calling us a cab. This made me nervous because they cut the timing very close. As for the hotel, the room was nice, but loud. Below floor 4 is retail. Between floor 4 and the top floor (20 some floors), the center of the building is open. This creates a very loud echo. Any noise in the halls will echo throughout the atrium. Otherwise the room itself was very nice. There is a market on the bottom floor (which closes early). Not a whole lot around the building. All in all, it was OK for the price.
Comment from Hotel Management
Jul 21, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest Thank you so much for staying with us and for the review. Our apologies for the miscommunication about the return shuttle to the airport, we will investigate why it happened and take corrective measures. We are glad that you had a good stay. We look forward to hosting you again.
5 out of 5
by A verified traveler

Great home away from home

Posted Jun 21, 2016
Great option if you want a bit more independence than a hotel. The rooms could use a little update, I stayed in room 506 and there were 2-3 broken tiles and the window stores were pretty much done. Otherwise great place, close to everything!
Comment from Hotel Management
Jul 21, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest Thank you so much for staying with us at the Icon. We appreciate your feedback and will work on the issues which we seem to have missed .We hope you make this your base for whenever you visit Cape Town.
5 out of 5
by A verified traveler

Exccellnt for long stays

Posted May 21, 2016
Pros: Overall, everything was great.
Cons: Just keep prioritizing modern style, cleanliness, and service.
Location: plenty of restaurants and bars in Long and Loop. Shopping for souvenirs in Green Market
The rooms reminded me of my condo at home. Everything you need is in the apartment or downstairs, or nearby. Very classy and modern. Staff service was impeccable. I especially appreciated the gentlemen named Rafique. He was extremely helpful in multiple ways. I'd certainly recommend Icon for your stay in Cape Town.
Comment from Hotel Management
May 24, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest Thank you so much for the review. We appreciate your sentiments. We are glad that we could provide accommodation which reminded you of home. We hope to be of service again in the future.
4 out of 5
by A verified traveler from Schleswig

Stylische Apartments zur Selbstversorgung

Posted May 17, 2016
Ich habe zum Ende meiner Reise durch Südafrika hier zwei Nächte vor dem Weiterflug verbracht. Die Apartments sind stylisch und modern eingerichtet und verfügen über eine neuwertige Küche zur Selbstversorgung. Selbst der Flachbild-TV war mit einer Dolby-Soundanlage bestückt. Nicht so angetan war ich von der Sauberkeit. Das Küchengeschirr enthielt leider noch leichte Essenreste und die Tische waren etwas verschmutzt. Der Front-Desk wirkte beim Check-In etwas überfordert und war insgesamt nicht gut organisiert. Dies sind allerdings Mängel, über welche ich bei nett eingerichteten Zimmern hinwegsehen kann. Das Fahrzeug kann kostenfrei in der geräumigen und bewachten Tiefgarage geparkt werden und von der hauseigenen Gym mit TechnoGym Fitnessgeräten war ich ebenfalls positiv angetan. Die Lage quasi am Ende der Long Street ist ebenfalls gut, so dass ich die Apartments für einen Aufenthalt in Kapstadt insgesamt empfehlen kann.
Comment from Hotel Management
May 22, 2016 by Guest Services Manager, Hotel Management
Dear Valued Guest Vielen Dank für deine Zeit unsere property.Home Meinung von zu Hause freut sich über Ihren Feed-back freuen uns, dass Sie in Zukunft eine wunderbare stay.We hoffen, dass der Service wieder hatte.
4 out of 5
by A verified traveler from los angeles

Posted May 6, 2016
Nice staffs, good location, clean and comfortable. I would like to recommend it
Comment from Hotel Management
May 8, 2016 by Home from Home, Hotel Management
Dear Valued Guest Thank you for your review on our property. We appreciate your feedback. It gives us great pleasure to note that you will recommend us. We hope to see you again soon. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za
5 out of 5
by A verified traveler

Posted Apr 24, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Home from Home, Hotel Management
Dear Valued Guest. Thank you for staying with us. We appreciate your feedback and hope to see you again in future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za
4 out of 5
by A verified traveler

Posted Apr 24, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Home from Home, Hotel Management
Dear Valued Guest Thank you for staying with us at Icon. We hope you enjoyed your stay. Your feedback is appreciated. We hope to be of service again in the future. Kind regards Warren Ndlovu Guest Services Manager guestservices@homefromhome.co.za
3 out of 5
by Ganesh

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Home from Home, Hotel Management
Dear Ganesh Thank you for staying with us. Kind regards Warren Ndlovu Guest Services Manager
5 out of 5
by Marvis from Houston, TX

Wonderful hotel in an amazing location

Posted Apr 16, 2016 on Hotels
Superb stay! Great service . Ample space
Comment from Hotel Management
Jun 25, 2016 by Home from Home, Hotel Management
Dear Guest Thank you for the review. We are glad that you had a wonderful stay.We hope to be of service again in the future. Kind regards Warren Ndlovu Guest Services Manager
4 out of 5
by Leckram from Durban

Business trip

Posted Apr 11, 2016 on Hotels
Too noisy at night
Comment from Hotel Management
Jun 18, 2016 by Home from Home, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!