1 bedroom, premium bedding, Tempur-Pedic beds, in-room safe

Reviews of L'ermitage - Franschhoek Chateau & Villas

4 out of 5
L'ermitage - Franschhoek Chateau & Villas
Lambrechts Road, Franschhoek, Western Cape

Reviews

8.2

Very Good

Rating 10 - Excellent. 32 out of 72 reviews" "
Rating 8 - Good. 24 out of 72 reviews" "
Rating 6 - Okay. 8 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 5 out of 72 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

joanne, Southend On Sea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is simply stunning. It’s so charming and the staff are wonderful. It’s a 20 min walk from the Main Street in Franschoek or a few pounds in an Uber. Don’t use the recommended car service from the hotel as it was 3 x more expensive than an Uber. Out toom eas lovely with a small kitchen are and separate dressing room and bathroom with both a huge bath and a separate shower. The buffet breakfast was lovely and the views even better!
Stayed 3 nights in Feb 2024

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough how friendly and accommodating the staff were. We were a large party (9 people) and they arranged a last minute restaurant reservation and transport for us without any hesitation on a busy evening. Also, the location and the resort itself were breathtaking and their pictures don't do it justice. Will definitely be returning.
Stayed 1 night in Feb 2024

8/10 Good

Michelle

Traveled with group, Traveled with family
We drove 6 hours to have a girls spoil weekend and when we arrived the WiFi and the hot water were not working. We didn’t have hot water until the next morning 9am.
Stayed 2 nights in Feb 2024

2/10 Terrible

JANINE, livermore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sold this room with zero electricity.
Stayed 1 night in Jan 2024

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of calm in wine country…
Amazing little place slightly off the beaten track in Franschoek, but worth it. Had an beautiful villa with amazing staff who couldn’t have been more friendly… would recommend to everyone!
Stayed 2 nights in Dec 2023

8/10 Good

Leslie, St Maarten

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and room amazing. The town center and restaurants are an easy drive away. The only small negative was the light pollution in our room which faced the road. It would be better to take a lake view room. All in all a wonderful stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Allyson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect spot for a weekend away
I made a booking at this hotel for a weekend away with friends and it was fantastic. The room was spacious and well equipped with everything we needed. We chose to have breakfast included in the stay which was delicious and abundant. Tucked under the mountains, the villa's made us feel like we were in our own little French Village. The hotel is slightly outside of the main street of Franschhoek, so it helped that we had our own car for easy access in and out of town.
Stayed 2 nights in Jun 2023

10/10 Excellent

Fran Van

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Esme on Sep 16, 2022
Thank you so much for taking the time to rate us.

2/10 Terrible

Janine

Stayed 1 night in May 2022

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem
Excellent property for a luxury get away
Stayed 1 night in Feb 2022

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Esme on Feb 28, 2022
Thank you for your valued feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Esme on Feb 28, 2022
Thank you so much for taking the time to rate us.

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Esme on Feb 28, 2022
We value your feedback.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to use
We read very average reviews on this hotel but we’re pleAsantly surprised. Rooms were clean staff were friendly and breakfasts were fine
Stayed 2 nights in Jan 2022
Response from Esme on Feb 11, 2022
Your feedback is appreciated, and we hope to be of assistance again soon!

10/10 Excellent

Vezi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Esme on Jan 12, 2022
Thank you so much for the review.

10/10 Excellent

CHERYL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WEEKEND AWAY
Our stay was amazing - Gavin and his staff were amazing all requests were attended to and nothing was too much trouble. Thank you
Stayed 1 night in Nov 2021
Response from Esme on Nov 16, 2021
Dear Cheryl We value your feedback. I will pass the review on to Gavin and the staff. We look forward welcoming you back in the future. Kind Regards

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Louw

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Bhavesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good over all. Breakfast was disappointing. Service and staff all good and friendly
Stayed 2 nights in Jun 2021

8/10 Good

Nadine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Esme on May 5, 2021
Thank you so much.

8/10 Good

natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Esme on Apr 13, 2021
Thank you

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and super friendly staff
This was one of the most amazing places we stayed at . The 360 degree views from our apartment were unbelievable and the staff were so friendly and helpful .. we didn’t feel like leaving at the end of our stay ! Would definitely return if we were I. Franschoek again .
Stayed 3 nights in Apr 2021
Response from Esme on Apr 13, 2021
Dear Charlene Thank you so much for your feedback. We are glad your expectations were met. Kind Regards

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Esme on Apr 13, 2021
Thank you

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful villa with an amazing view of the lake and mountains. Very spacious and clean.
Stayed 3 nights in Mar 2021
Response from Esme on Mar 16, 2021
Dear Guests Thank you for your valued feedback. Kind Regards

10/10 Excellent

Rushni

Stayed 1 night in Dec 2020
Response from Esme on Dec 26, 2020
Dear Rushni Thank you for your valued feedback. We look forward welcoming you back in future.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Esme on Dec 26, 2020
Dear Roxanne Thank you for your valued feedback. We look forward welcoming you back in future.

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with stay.
Was advertised as a room with a bath and separate shower but there was only a shower. Not a huge disappointment but bot what was advertised.
Stayed 1 night in Oct 2020
Response from Esme on Oct 19, 2020
Dear Gareth We apologies for incorrect advertising. We have updated room now as shower only. Kind Regards

6/10 Okay

Christa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The furniture outside needs attention
Stayed 1 night in Mar 2020
Response from Esme on Mar 16, 2020
Dear Christa Thank you so much for your feedback. We will notify the owners of the villa. Kind Regards

8/10 Good

Larysa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The villa was lovely, however couple of small issues - the light switches are electronic and incredibly bright, so disrupt your sleep. Phone to reception wasn’t working which was somewhat frustrating. The pool we were slightly disappointed with, it was small for the number of people staying on the estate so there was rarely any room.
Stayed 3 nights in Feb 2020

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Esme on Feb 21, 2020
Dear Kathryn Thank you for your feedback. Kind Regards

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Getaway
Nice rooms, clean and comfortable. Breakfast was great!
Stayed 1 night in Feb 2020
Response from Esme on Feb 7, 2020
Dear Pierre We value your feedback. Thank you so much.

10/10 Excellent

Thulane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
It was so amazing, the breakfast was great, the villa was amazing, the service great the stuff amazing
Stayed 3 nights in Nov 2019
Response from Esme on Dec 3, 2019
Dear Thulane We value your feedback. We look forward welcoming you back in future Regards Esme

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Incredible location. Beautiful rooms and exceptional service. The best hotel in Franschhoek
Stayed 1 night in Nov 2019
Response from Esme on Nov 20, 2019
Dear Guest We value your feedback. We look forward welcoming you back in future. Regards

8/10 Good

Jacques

Liked: Cleanliness, staff & service, room comfort
Another enjoyable trip, a few things to address.
Always love L'Ermitage... but a few errors on the last trip. Booked water facing suite, but was told that it was overbooked and was put in a room with no view. Only one plug in the room worked. No waters or gowns in the room. Overall still an amazing place with very friendly staff and good vibe. Just needs some attention to detail.
Stayed 1 night in Oct 2019
Response from Esme on Nov 20, 2019
Dear Guests We value your feedback and comments mentioned. We will look into all issiues raised. Kind Regards

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Esme on Nov 20, 2019
Thank you

10/10 Excellent

Thiren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Absolutely amazing. Great room, service and views
Stayed 1 night in May 2019
Response from Esme on May 15, 2019
Thank you so much for feedback. Much appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
The accommodation was beyond our expectations and the views were unbelievable. An easy walk into Franschhoek (less than 1 mile)
Stayed 2 nights in Apr 2019
Response from Esme Ongani on May 8, 2019
Thank you so much. Your feedback is much appreciated.

10/10 Excellent

Maddalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent. We had two one bedroom flats as we were a group of three friends. Both the flats overlooked the lake and were wonderfully decorated. The staff were all welcoming and lovely and we thoroughly enjoyed our stay. The only issue is that the location is on the outskirts of the town and whilst we were told they have a shuttle it does not run on Sunday. They did organise a car and the driver gave us good tips on the area. Overall wonderful stay and would recommend.
Stayed 1 night in Mar 2019
Response from Esme on Mar 27, 2019
Dear Guests Thank you so much for your feedback. We are glad a had a wonderful experience with us.

10/10 Excellent

C.J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your excellent score!

4/10 Poor

Mai, S.

Disliked: Cleanliness, property conditions & facilities, room comfort
Unit no 29 needs a serious makeover
The issues I have is not with the staff but with your upkeep of unit no 29. The units are privately owned so the hotel manage the units for the owners. The one we stayed in smelled awful, like a sewerage. The bedroom smelled like a wet carpets. Mould skirting in the main bedroom. And last but not least we had ants in the main bedrooms bed the evening. It was an unpleasant stay and the hotel was notified upon my check in about the issues we had. Unfortunately we will not return.

2/10 Terrible

BC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with villa,staff and positio
We were very happy no complaints

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Faizel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price you pay, the coffee is cheap, the coach was broken, the wifi was very weak, and for self catering there was not enough cutlery and crockery. It felt like you were getting low budget service.

2/10 Terrible

Debbie, Cape Town

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and very disappointed.
We did not get the accommodation that we paid for and was put into a room with torn linen a big whole in the lounge wall (that was being repaired), no slippers, no gown, no splash pool, no batteries in the remote, curtains came off the curtain hooks and the front door would not lock. (Was promised that maintenance would repair the door that evening, but was never done. We had to put a chair in front of the door to keep it close) We reported all the problems to reception and was told that they where fully book and could not assist us. We were moved to a slightly better room only the following evening at 19h00, but this was still not the room we paid for. I have asked for a refund for the weekend and have still had no communication from your company or the Hotel.

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop off for visiting wine country
We booked this hotel as a slight stab in the dark when visiting wine country. The hotel was great, massive room with a huge bed, living area, kitchen and bathroom. Stunning views from the balcony. The staff were brilliant, helped us book somewhere for dinner, organised taxis at a moments notice and were generally very friendly. Would definitely stay here again if I returned to Franschhoek.

8/10 Good

Michael, York, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room at the inn.
Hotel was double booked so first night we were upgraded to a suite complete with kitchen and dining room. Then came the bad news... No space for us on the second night. A nearby B&B was arranged for us together with a profuse apology. Hopefully this was a one off.

10/10 Excellent

J Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort