Pretending to be 4 star
Posted Feb 16, 2017
Several of the staff were either rude, lazy, forgetful or indifferent. Slow to get what we wanted at the bar, every bartender but Roland could not make a margarita to save their lives.
The concierge, Bella, saved the experience for us a couple of times with her quick action and follow through.
Wellington, one of the managers, attempted to recover our bar experience and bought us a drink after digging up Roland to make up for the 45 minute wait we experienced at the bar the first day.
The spa was ok, most of the lockers there cannot be secured though, I pointed this out, but had to demonstrate it before the staff would believe me. The spa is right next to the pool on the third floor, but they could not provide a pool towel, the wifi doesn't work at the gym, the spa or the upper pool...that is just unacceptable.
The room lighting is in severe need of an upgrade, especially in the bathroom. It's just too dark.
There were just too many rookie mistakes for this to be a great experience. We allowed the maid to service the room on the third day, and she cleaned the whole place up, but left us completely without toilet paper.
The bar and kitchen kept running out of things. The restaurant, wouldn't let us sit at the window table we wanted because it would mean someone would have to go down stairs to get a new table cloth from the storage area. We visually witnessed staff members actually sneer and stubbornly resist requests we made. Despite the willingness of a few to provide great ..