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Reviews of Lagoon Beach Hotel & Spa

4 out of 5
Lagoon Beach Hotel & Spa
1 Lagoon Gate Drive, Lagoon Beach, Cape Town, Western Cape

Reviews

8.0

Very Good

Rating 10 - Excellent. 220 out of 661 reviews" "
Rating 8 - Good. 254 out of 661 reviews" "
Rating 6 - Okay. 118 out of 661 reviews" "
Rating 4 - Poor. 40 out of 661 reviews" "
Rating 2 - Terrible. 29 out of 661 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Renaldo, Orange Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and the rooms were clean.
Stayed 6 nights in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro- the staff were friendly and helpful, beautiful sunsets Con- it is a little further away from other entertainment (restaurants, stores) but an easy uber ride to other parts to the city.
Stayed 6 nights in Mar 2024

6/10 Okay

Sandra

Traveled with family
A bit old, not the greatest location. the apartment was very large so that was good
Stayed 3 nights in Mar 2024

8/10 Good

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing Cheers to the chef.
Stayed 4 nights in Mar 2024

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff are really friendly and made our stay special.
Stayed 5 nights in Mar 2024
Response from PIETER BUITENDAG - General Manager on Mar 25, 2024
Dear Andy - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town and for taking the time to rate and review your visit here! We appreciate that you took time to compliment our staff in particular! We hope to have you with us again soon! Till then, travel safely and best regards,

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Awesome staff!! Pull right in front of beach! Great amenities! Good Food!
Stayed 1 night in Mar 2024
Response from PIETER BUITENDAG - General Manager on Mar 22, 2024
Dear Anita - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage and feedback and look forward to welcoming you back soon! Sincere regards,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The views from this hotel are absolutely stunning. I recommend the ocean view room, as it has views of the mountains as well. This room is what made my stay here so perfect. If you want easy walking to restaurants and waterfront, this is not for you. But if you are happy to take extremely cheap Ubers to places, please treat yourself to this beautiful hotel. The views from the pool is stunning as well. I personally didn’t regret not including breakfast to my booking, as the other on site restaurant offered cheaper breakfast prices and in my opinion tastier (as I did pay for the breakfast buffet one morning).
Stayed 3 nights in Mar 2024
Response from PIETER BUITENDAG - General Manager on Mar 19, 2024
Dear Ashley - thank you for visiting the Lagoon Beach Hotel and for taking the time to write us a detailed and very fair review - we appreciate your patronage and feedback and hope to be of service to you again soon in the future! Sincere regards,

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel although I had to switch rooms as the patio door didn’t close and it was over the front entrance so was very noisy. Staff were friendly and helpful, especially Sonia at breakfast 😊 Convenient shuttle to V&A Waterfront which was really useful. Views across the sea and mountains were fantastic.
Stayed 7 nights in Feb 2024
Response from PIETER BUITENDAG - General Manager on Mar 4, 2024
Dear Natalie - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage and support and that you took time to provide feedback about your stay with us! We will ensure our Maintenance TEAM takes better care of pre-arrival checks to ensure rooms are without issue! Thank you for complimenting Sonia and our staff and for the positive feedback about our views and shuttle service! We hope to welcome you back again in future! Sincere regards,

10/10 Excellent

Patrick Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel to stay at although the only downside is they don’t accept cash
Stayed 16 nights in Jan 2024
Response from PIETER BUITENDAG - General Manager on Feb 5, 2024
Dear Patrick - THANK YOU for visiting the Lagoon beach hotel and Spa Cape Town - we appreciate your patronage and support and so too your valuable feedback. There is a wide move towards cashless environments from a risk management perspective so we hope you will find it actually more and more convenient in future! Sincere regards

10/10 Excellent

Dylan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a great 4 days while finishing our trip to Africa. Beautiful spot with a great view and very friendly staff.
Stayed 4 nights in Jan 2024
Response from PIETER BUITENDAG - General Manager on Jan 30, 2024
Dear Dylan - THANK YOU for visiting the Lagoon Beach hotel and spa! We so appreciate your support and positive feedback and we look forward to being of service to you again in the future! Sincere regards,

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very nice place and the staff is amazing
Stayed 1 night in Jan 2024
Response from PIETER BUITENDAG - General Manager on Jan 24, 2024
Dear Gavin - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town and for sending us such positive feedback! We appreciate that and we appreciate you and we hope to be of service to you again in the future! Sincere regards,

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PIETER BUITENDAG - General Manager on Jan 17, 2024
Dear Eileen - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your support and feedback and hope to welcome you back again soon! Till then -safe travels and our best regards,

6/10 Okay

Russell

Traveled with family
Stayed 2 nights in Jan 2024
Response from PIETER BUITENDAG - General Manager on Jan 24, 2024
Dear Russell - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town. I'm sorry that we did not meet and exceed all your expectations. If you have some time, please reach out to me on gm@lagoonbeachhotel.co.za to share more detailed feedback so I can address! Thanks in advance,

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PIETER BUITENDAG - General Manager on Jan 15, 2024
Dear Sandeep - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we appreciate your patronage, support and feedback and hope we can be of service to you again soon! Sincere regards,

4/10 Poor

Frans de

Disliked: Cleanliness, staff & service, property conditions & facilities
Beachfront but not worth the money!
Stayed 4 nights in Jan 2024
Response from PIETER BUITENDAG - General Manager on Jan 15, 2024
Dear Frans de - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town. I am truly sorry that we did not meet and exceed your expectations during this visit. Please let me know on gm@lagoonbeachhotel.co.za how we could have improved on your stay. Sincere regards,

10/10 Excellent

Slavoljub

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from PIETER BUITENDAG - General Manager on Jan 15, 2024
Dear Slavoljub - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we truly appreciate your support and feedback and we look forward to welcoming you back in the future. Sincere regards,

10/10 Excellent

Salman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Cape Town. The view is stunning. It’s very convenient. Staff are excellent!
Stayed 5 nights in Dec 2023
Response from PIETER BUITENDAG - General Manager on Jan 2, 2024
Dear Salman - THANK YOU very much for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage and support and we're so grateful for your positive feedback and review! We hope to be of service to you again soon in the future! Sincere regards,

10/10 Excellent

Anton

Stayed 2 nights in Dec 2023
Response from PIETER BUITENDAG - General Manager on Jan 2, 2024
Dear Anton - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage and support as well this wonderful rating and review of your visit! We hope to have the privilege of your company again soon! Sincere regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Apartments need upgrading
Pro's: Friendly and helpful hotel staff Free shuttle On the beach Con's Not sure how the apartments made the grade of ****. It is in dire need of a renovation. Bathroom counter and tiles in the shower were cracked. Mildew in the shower. Bedroom walls were dirty and cupboard was damaged. 2 mismatched bar stools in the kitchen. Pools not heated and water was very cold. Free shuttle does not have the hotel logo and even though we were early waiting for the shuttle at the V&A waterfront we missed it as we didnt realise it was the hotel shuttle. My sister stayed at the hotel and she recieved a personalised welcome card and a biltong and nuts tray(she couldn't eat it as it was not halaal). We did not receive the same at the apartments - sharing this to highlight the different experiences at the hotel vs apartments. No back up power at apartment and no aircon.
Stayed 5 nights in Dec 2023
Response from PIETER BUITENDAG - General Manager on Dec 18, 2023
Dear Anonymous - thank you for staying with the Lagoon Beach Hotel Cape Town. We sincerely appreciate your feedback. Please accept our sincere apologies that the apartment did not meet and exceed your expectations - we are working hard to address this with our TEAM. Your comments about the shuttles are noted and we will consider how that can be improved. As for in-room amenities or gifting - these are allocated for a variety of reasons - whether it be to returning guests, regular guests, honeymooners, requests for romantic turndown, etc, it is not something that goes standard with each reservation and has nothing to do with whether a guest is allocated or booked in an apartment or a hotel room. We truly appreciate your candid feedback and we assure you we will take corrective measures as we can. Please can you write me on gm@lagoonbeachhotel.co.za to inform me what apartment you stayed in so I can take the appropriate corrective action. Thanks in advance and best regards,

8/10 Good

Teresa

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is right ON the beach. It’s got a very island-y feel to it. The staff is very friendly and helpful. Sammy and Asanda were exceptionally hospitable and went above and beyond their duties. The apartment room we stayed in was nice and clean. The master bathroom has some detailing that needed to be handled and the load shedding was a little challenging as they didn’t provide lanterns or flashlights. The main hotel did have lights during those times. There were noise in the middle of the night from the hallways.
Stayed 3 nights in Nov 2023
Response from PIETER BUITENDAG - General Manager on Nov 20, 2023
Dear Teresa - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we sincerely appreciate your support and feedback. We will make immediate work of addressing the items you mentioned and to see how we can offer a better guest experience. Thank you again for your engagement and sincere regards,

8/10 Good

Derick

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good day. The room must have been recently refurbished, as it looked very neat and clean. Laminated floors. etc. etc. There was a few small niggles. The toilet didn't flush and only ran slowly when flushed. Then the switch got stuck and kept running The shower door opens into the shower, getting the door and floor wet when you want to get in. Sure it should open outwards. Lastly, the generator was right outside the window, and the noise woke me up. Other than that a very nice place.
Stayed 1 night in Sep 2023
Response from PIETER BUITENDAG - General Manager on Oct 23, 2023
Dear Derick - THANK YOU for visiting the Lagoon Beach Hotel and for sharing your feedback with us here - please forgive the delay in our reply. I'm truly sorry that we did not meet and exceed all your expectations - we have taken corrective action with our TEAM and will ensure we do better on room maintenance. Apologies for the generator noise - this was a temporary issue which has been resolved. Again thank you for your feedback - we hope to welcome you back in future! Sincere regards,

6/10 Okay

Dan, Atlanta

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They totally mislead on their website about their services. They present a full room service menu - which in fact they don't have. They have a. very limited menu (mostly appetizer/fast food style) that's delivered in take out containers. You can physically go to one of their restaurants and order off that menu - which you then take to your room yourself. Thats NOT room Service. If I can do that, why cant they????? When you mislead to attract customers, you turn them away forever.
Response from PIETER BUITENDAG - General Manager on Sep 29, 2023
Dear Dan - thank you for your patronage and feedback. We implemented our current room service offering due to the expansive nature of our property and operational challenges that presented. Having a more limited menu and presenting it as we do allows us to achieve a consistent standard in which we failed previously. I can honestly say that this is the first negative written feedback I have received about the offering following implementation nearly 6 months ago. Nevertheless we value your opinion and we will most certainly see if we can expand on the variety and choice we offer in this service style. Thank you for your engagement - I hope you will return to experience the improvements we make. Sincere regards,

8/10 Good

Roselyn

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from PIETER BUITENDAG - General Manager on Sep 24, 2023
Dear Roselyn - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we sincerely appreciate your patronage and that you took time to rate your experience here! We hope to welcome you back again soon! Sincere regards,

6/10 Okay

Michelle

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The location. Situated right by the water.
Stayed 7 nights in Aug 2023
Response from PIETER BUITENDAG - General Manager on Sep 24, 2023
Dear Michelle - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we sincere appreciate your patronage, support and that you took time to rate your visit here! We look forward to having the privilege of your company again soon! Sincere regards,

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My absolute favorite place to stay in the entire world! Staff is overwhelming pleasant and over accomodating.
Stayed 8 nights in Aug 2023
Response from PIETER BUITENDAG - General Manager on Aug 10, 2023
Dear Sam - THANK YOU for your loyalty and for your great feedback! We love having you with us always and look forward to your next visit! Regards

6/10 Okay

Veronica, Charlotte

Stayed 3 nights in Jul 2023
Response from PIETER BUITENDAG - General Manager on Sep 24, 2023
Dear Veronica - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we sincere appreciate your visit and that you took time to provide us with feedback on your experience here! We hope to welcome you back soon and until then - wish you safe and happy travels! Sincere regards,

8/10 Good

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was disgusting as it was littered from all the trash from the ocean. Trash pickers combed the beach looking for re-usable items. The ocean water was brown like sewer water. The hotel was nice, staff was great, but the beachfront is not worth booking a stay for if that's what you would like. Our stay was in July--maybe the beach is different at another time of the year.
Stayed 1 night in Jul 2023
Response from PIETER BUITENDAG - General Manager on Jul 24, 2023
Dear Bradley - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your patronage and your feedback. We have regular beach clan ups, our next one is scheduled for 29 July and the City of Cape Town also do regular clean ups - the amount of plastic and other rubbish in the ocean is however an issue world wide and we are doing our level best to address this - the colour of the water is affected by the lagoon and estuary adjacent to the hotel. We have been working hard with local authorities to improve the quality of the water in the lagoon and also generally to improve the area. Beach front projects are currently being undertaken in Blouberg and at Woodbridge island so we hope that it will also reach our shoreline soon. Thank you again for your engagement - we hope you will return in future to view the improvements being made. Sincere regards,

8/10 Good

Aneesa

Stayed 1 night in Jul 2023
Response from PIETER BUITENDAG on Jul 25, 2023
Dear Aneesa - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we sincerely appreciate your patronage and support and we look forward to the pleasure of your company again soon! Sincere regards,

10/10 Excellent

Manda

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay with a beautiful view and nice food options
Stayed 2 nights in Jul 2023
Response from PIETER BUITENDAG - General Manager on Jul 13, 2023
Dear Manda - thank you for visiting the Lagoon Beach Hotel Cape Town and for reviewing your stay here - we appreciate your positive feedback and look forward to welcoming you back soon! Sincere regards,

10/10 Excellent

Jan H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Friendly Service Clean Room Great Breakfast Perfect View
Stayed 1 night in Jun 2023
Response from PIETER BUITENDAG - General Manager on Jul 13, 2023
Dear JAn H - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your patronage and your feedback here! We look forward to the pleasure of your company again in future! Sincere regards,

10/10 Excellent

Linda

Stayed 2 nights in May 2023
Response from PIETER BUITENDAG - General Manager on Jul 13, 2023
Dear Linda - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your patronage and that you took time to rate your visit here! We hope your travels bring you back to us again soon! Sincere regards,

6/10 Okay

NAZIM, New Rochelle

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2023

4/10 Poor

Lizette

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from PIETER BUITENDAG - General Manager on Mar 27, 2023
Dear Lizette - thank you for visiting the Lagoon Beach Hotel Cape Town. I am sorry that we did not meet and exceed your expectations. I have received your comments on our own feedback system and will reply there too with what action we are taking. Thank you for your engagement and sincere regards,

10/10 Excellent

Matthew

Stayed 1 night in Mar 2023

10/10 Excellent

Samantha

Liked: Property conditions & facilities
By far my favorite place to stay when in Cape Town. Hotel staff are amazingly friendly and accomodating. Hotel is prestine, you will always find staff cleaning which is amazing! The beach and mountain are breathtaking.
Stayed 4 nights in Mar 2023
Response from PIETER BUITENDAG - General Manager on Mar 23, 2023
Dear Samantha - THANK YOU so much for your wonderful feedback - we appreciate your support and patronage so much and can't wait to welcome you back! Sincere regards,

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from PIETER BUITENDAG - General Manager on Mar 23, 2023
Dear Alan - THANK YOU for your support and feedback - we so appreciate your support and we look forward to welcoming you back!

8/10 Good

Alistair, NOTTINGHAM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good in that it is right there on the beach, the area is more commercial than tourist though. We were on business so this wasn't an issue and there is always Uber to take you anywhere easily and quickly. The hotel has nice spacious public areas, a nice bar an terrace area next to the pool (small but then you have the ocean right there). There is another pool I think but I didn't check that out. food and drink served at the hotel bar there was good, some really nice casual dining options. The staff in the bar and the breakfast were friendly and helpful. The staff on the front desk were excellent. Very helpful and professional and very friendly too. The room was OK. The bed was comfy, everything was clean, the room was quite spacious. The air conditioning was very loud though and it was running all night (its hot here, right?) Also my room door looked like someone had broken into the room, it showed signs of being forced. This made me a little uncomfortable. There is a room safe and I used it! All in all it was a good stay and everything was fine and offered value for money at high season.
Response from PIETER BUITENDAG - General Manager on Mar 7, 2023
Dear Alistair - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your patronage and feedback and look forward to welcoming you back in future! Sincere regards,

4/10 Poor

natasha

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were all great professional friendly good location beach views The room had issues
Stayed 3 nights in Mar 2023
Response from PIETER BUITENDAG - General Manager on Mar 7, 2023
Dear Natasha - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your patronage and your feedback here! Please accept our sincere apologies that you experienced some issues with your room - we will investigate and address. Thank you for being complimentary of our staff. We look forward to being of service to you again in the future. Sincere regards,

10/10 Excellent

Samantha Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, beach is lovely and breath taking views of table Mountain. Area was quite and nice to take walks. Plenty of eating options in the area.
Stayed 9 nights in Feb 2023
Response from PIETER BUITENDAG - General Manager on Mar 7, 2023
Dear Samantha - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your support and that you took time to rate and review your experience here! We look forward to the pleasure of your company again soon! Sincere regards,

6/10 Okay

Michael, State College

Liked: Cleanliness
A beautiful location with a few issues. 1) property is on the beach and there are groups of young men who occasionally hang around outside the hotel on the beach drinking. 4 pm ok but 9 am drinking whiskey straight from the bottle is disconcerting. 2) sent in laundry to get done. Never got it back. In general the front desk is not responsive and seems disconnected from house keeping etc. restaurant and bar staff are great.
Stayed 3 nights in Feb 2023
Response from PIETER BUITENDAG - General Manager on Feb 11, 2023
Dear Michael - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your support and feedback and we will certainly work on the attributes you thought could be improved! Thank you for your valuable feedback - we hope to see you again soon! Sincere regards,

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2023
Response from PIETER BUITENDAG - General Manager on Feb 6, 2023
THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we sincerely appreciate your patronage and your valuable feedback and we look forward to the pleasure of your company again in the near future! Sincere regards,

2/10 Terrible

MARION

Stayed 3 nights in Dec 2022
Response from PIETER BUITENDAG - General Manager on Jan 1, 2023
Dear Marion - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - I am truly sorry that we did not manage to meet and exceed your expectations. Please will you write me at the Hotel with more details about your experience so that I may take the required corrective action. We certainly don't want GUESTS to leave us feeling as you do and we will do everything in our power to improve where we can! Sincere regards,

4/10 Poor

Roberto, Key Biscayne

Traveled with partner
Disliked: Staff & service
Couldn't check in an hour before. When we do it, we found a lady inside our room (?) Unusual and disturbing. It's located by the sea, the windows are not airtight, so you can hear the sea a lot and wind filters through the openings.
Stayed 2 nights in Oct 2022
Response from PIETER BUITENDAG - General Manager on Oct 21, 2022
Dear Roberto - THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we sincerely appreciate your patronage. I'm sorry we could not facilitate your early check in and that you were inconvenienced by the noise of the ocean and wind. We will investigate and see if we can make an improvement on the windows in the room. We hope you will return to experience improvements we make! Sincere regards,

8/10 Good

Yurisha

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful stay
I enjoyed my stay at this hotel. It is very busy so prepare for that with lots of events and noise. The most comfortable bed and pillows I’ve experienced at a hotel. The only “bad” thing would be the aircon. It worked and then became warm during the course of the night. It was very inconsistent. Service was excellent at breakfast, especially the friendly lady that fries the eggs for guests and the wonderful gentleman that pours coffee and tea. I wish there were more variety for breakfast and a different assortment every morning. It was unfortunately the same thing every morning and I had stayed for 4 breakfasts. Other than that, very friendly and helpful staff at the reception desk and a beautiful hotel. Will definitely stay again during a quiet period Thank you
Stayed 4 nights in Sep 2022
Response from PIETER BUITENDAG - General Manager on Oct 21, 2022
Dear Yurisha - Thank you for visiting the Lagoon Beach Hotel Cape Town - we appreciate your support and feedback. We noted your comments about the air-conditioning and variety at breakfast and will work with our TEAM to improve on these attributes! We hope to be of service to you again in the future! Sincere regards,

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Sep 2022
Response from PIETER BUITENDAG - General Manager on Sep 26, 2022
Thank you so much for visiting the Lagoon Beach Hotel and Spa Cape Town - we appreciate your patronage and feedback and look forward to being of service to you again in the future! Sincere regards,

6/10 Okay

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
no electricity when we needed it every day. and still charged full price
Stayed 3 nights in Sep 2022
Response from PIETER BUITENDAG - General Manager on Oct 21, 2022
Dear Karen, thank you for visiting the Lagoon Beach Hotel Cape Town. I appreciate your feedback and do apologize that you were inconvenienced. We are working on this issue and hope to have it resolved soon! Sincere regards,

10/10 Excellent

Nicholas

Stayed 3 nights in Aug 2022
Response from PIETER BUITENDAG - General Manager on Sep 3, 2022
THANK YOU so much for visiting the Lagoon Beach Hotel and for this wonderful rating and review! We hope to be of service to you again in the future! Safe travels and best regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Richie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was everything for me
Stayed 3 nights in Jun 2022
Response from PIETER BUITENDAG - General Manager on Jun 28, 2022
Dear Richie - thank you for visiting the Lagoon Beach Hotel and for rating and reviewing your visit here! We're elated you enjoyed your stay and hope to welcome you back soon! Sincere regards,

10/10 Excellent

Pule

Stayed 3 nights in Mar 2022
Response from PIETER BUITENDAG - General Manager on May 17, 2022
THANK YOU for visiting the Lagoon Beach Hotel Cape Town - we appreciate your patronage and kind rating of the Hotel and hope to welcome you back soon! Sincere regards,