Posted Mar 12, 2016 on Hotels
The hotel is a few km from the city. It is a huge construction, we thought the hotel was smaller.
We selected the family room and we were quite disappointed, they are certainly unsuitable for babies. The rooms are far too small for a family, they have a double bed on the bottom floor and two singles on the top floor, but this floor is just a mezzanine (ridiculously small, there are no wardrobes!) and there is little room for the luggage anywhere. There is air conditioning but the fresh air does not reach the top floor. There is also no curtains for the window upstairs and lots of unwanted light enter the room at 6am. The rooms do not have any internet connection unless you pay a fortune for the service (wifi only available at the main building).
The restaurant was actually quite nice and so was the breakfast. We really liked the spa.
The service was quite terrible, staff disappeared on us many times after having ordered and we had to chase them for everything, they kept us waiting many times and they ended up forgetting our orders. Although quite disastrous, the staff generally was very friendly, and they helped us when we had queries with our room.
Would we come back? Most likely not, the city was very small and does not have so many interesting places to visit. Stellenbosch was far more beautiful and enriching!
Comment from Hotel Management
by Line, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
We have improved on all aspects mentioned including full complimentary Wifi on the property.
I understand that we may have lost your patronage; however may you in time forgive our erroneous ways and afford us another opportunity.