Ratings based on 65 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

lovely ambience

Posted May 17, 2017
Pros: See above
Cons: Nothing
Great staff do everything they can to make you feel special
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel on a hill above Franshoek

Posted Feb 18, 2017
Room & breakfast wonderful but expensive. Nice pool area. Check in staff very absent minded - didn't give us a key or the wifi code, we were very travel weary & just assumed the bell hop had the key! But after this hiccup all was lovely. There are lots of stairs & the lift doesn't take you to all levels so beware if mobility is an issue.
Comment from Hotel Management
Mar 25, 2017 by reservations, Hotel Management
Thank you for your feedback. We will work hard to improve the negative feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Lovely hotel!

Posted Jan 18, 2017
Pros: Pool, drink service at the pool
Location: Hiking, Vineyards, Resturants, Museums all nearby
We had a nice stay at this hotel. We stayed in a Vineyard Suite overlooking the, you guessed it, vineyard. Overall a great experience - the shuttle driver was great (free into town 2x per day, otherwise pay as you need it), the pool was clean and staffed, lunch on the veranda was good, the grounds were impeccable, front desk staff was good in helping us plan a hike and make dinner reservations. Only feedback is that the wifi didn't consistently reach our room and that the shower was sort of dark with the bathroom lights on the other side of the bathroom. Minor stuff in the grand scheme.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cumbria

Great hotel in a lovely setting

Posted Jan 14, 2017
Pros: The bedrooms were spacious and very comfortable.
Cons: The food.
Location: The location is beautiful, although I would suggest eating in Franshheok.
This is a great hotel, the views are outstanding I would recommend it. However, the only thing lets it down is the food. The fine dining is not brilliant and the bar area is not really comfortable to eat food. ie. table too low. I think they could use the breakfast area more when the outside area is not available or too busy.
4 out of 5
by oscar

Posted Jan 4, 2017 on Hotels
Good
4 out of 5
by Lizl

Posted Jul 11, 2016 on Hotels
Staff was very friendly and welcoming. Really enjoyed our stay. I would have liked to have ie. a sherry in the room in the winter as it's so cold. The rooms are very comfortable and a nice space to also relax and not necessarily go out. Can happily recommend this hotel to anyone.
Comment from Hotel Management
Jul 15, 2016 by Line, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by Mmathabo from Fourways

Posted Jun 20, 2016 on Hotels
I am a light sleeper and was constantly woken up by outside noises of cars driving past and general noise. This made me a little grumpy :( The hotel staff were very helpful and the breakfast was very delicious.
Comment from Hotel Management
Jun 23, 2016 by Line, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are sorry to hear you were unhappy with the noise factor - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
by A verified traveler

Posted May 3, 2016 on Hotels
Comment from Hotel Management
by Line, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Couples
by A verified traveler from scotland

Stay spoils by noisy corporate function

Posted Apr 16, 2016
Pros: Just about everything
Cons: Having been given restaurant booking in main restaurant on our second night we arrived to find restaurant booked out completely for corporate function
Location: In beautiful mountain location.
Great hotel in beautiful setting. However experience ruined by noisy corporate function ion second day. Still noisy at 3am. Also gave rise to our booking for main dining room being rescinded when we appeared for dinner and us moved to informal outdoor patio restaurant .
Comment from Hotel Management
Apr 18, 2016 by Line, Hotel Management
Thank you for your feedback. It is always disheartening to hear such feedback.
5 out of 5
by evelyn from Chicago

Lovely experience ! This will be a highlight!

Posted Apr 10, 2016 on Hotels
We were greeted in the lobby with glasses of sparkling wine . The service was incredible & their breakfast buffet was like a Sunday brunch every day .
Comment from Hotel Management
Jun 18, 2016 by Line, Hotel Management
Thank you for your feedback. We hope to see you in the near future.