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Reviews of NH Cape Town The Lord Charles

4 out of 5
NH Cape Town The Lord Charles
Corner of Main Road (M9) & Broadway, Boulevard (R44, Cape Town, Western Cape (province)

Reviews

8.2

Very Good

Rating 10 - Excellent. 59 out of 139 reviews" "
Rating 8 - Good. 48 out of 139 reviews" "
Rating 6 - Okay. 21 out of 139 reviews" "
Rating 4 - Poor. 7 out of 139 reviews" "
Rating 2 - Terrible. 4 out of 139 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly helpful. The room was huge, clean, quiet, wifi great, all the meals I had was tasty and well presented. I noticed that the service at the pool was very slow and it took forever to pick up the dirty dishes. I am not sure if the manager is giving enough guidance
Stayed 2 nights in Mar 2020
Response from NH Sales on Mar 11, 2020
Good Day. Thank you for taking the time to post a review. We appreciate the support and feedback and will direct to the relevant departments. We look forward to welcoming you for another true NH Stay.

10/10 Excellent

Nico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from NH Sales on Mar 11, 2020
Thank you Nico for rating our property. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excellent

Verified traveler

Traveled with family and small children
Friendly staff, excellent breakfast and lovely pool area. The room was bright and comfortable.
Stayed 9 nights in Feb 2020
Response from NH Sales on Mar 11, 2020
Good Day. Thank you for your review and rating. We appreciate the support and look forward to welcoming you for another true NH Stay

8/10 Good

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had various issues with the room and service but they were resolved fairly quickly. One issue, not resolved is that there are no USB ports available - inconvenient in a hotel used for many business conferences.
Stayed 7 nights in Jan 2020
Response from NH Sales on Feb 25, 2020
Good Day Jacqueline. Thank you for your review and rating. We have taken note of your concerns and directed them to the relevant departments. We appreciate the constructive criticism in order for us to make improvements. Thank you for your support and we look forward to welcoming you for true NH Stay.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the lord charles is impeccable, the staff are all professional, friendly and courteous, service is great and the rooms are amazingly comfortable
Stayed 1 night in Feb 2020
Response from NH Sales on Feb 25, 2020
Thank you for your lovely review and highest rating. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentines
The staff were friendly and welcoming to me and my lady. They made it extra special for us. The room was well prepared. We were advised of what is happening at the hotel and around with options for our entertainment. I will definitely book again.
Stayed 1 night in Feb 2020
Response from NH Sales on Feb 25, 2020
Thank you for posting a review and presenting us with such a high rating. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from NH Sales on Feb 18, 2020
Thank you for your post We appreciate the support and look forward to welcoming you for another true NH Stay

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing stay
In short: They need to learn what the term "maintenance" means. Even if they appoint a handyman, it will go a long way towards addressing he many glaring issues relating to maintenance. And... I do not like to have seconds for breakfast, referring rather sarcastically to the fact that the flies had first helping to the buffet. Staff are very pleasant and helpful. Will not recommend this establishment at all!
Stayed 1 night in Feb 2020
Response from NH Sales on Feb 12, 2020
Good Day Louis. Thank you for taking the time to post a review. We apologise for the substandard service you received at our hotel. This is definately not our usual standard. I have addressed the relevant departments to action accordingly and timeously. We hope that we will have the chance to invite you for a true NH Stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from NH Sales on Feb 4, 2020
Thank you for your rating on our expedia partner. We apreciate the support and look forward to welcoming you for another true NH Stay

8/10 Good

Kuvie, Lagos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious & clean. Nice pool & tennis courts.
Stayed 8 nights in Dec 2019
Response from NH Sales on Jan 20, 2020
Thank you Kuvie for rating our facilities. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 2 nights in Dec 2019
Response from NH Sales on Jan 20, 2020
Thank you very much for the great response posted. We appreciate your review and look forward to welcoming you for another true NH Stay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from NH Sales on Jan 20, 2020
Thank you kindly for your promoting response. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here make this hotel such a wonderful place to stay - Always smiling and friendly - It’s like coming home
Stayed 1 night in Dec 2019
Response from NH Sales on Dec 10, 2019
Thank yo so much for taking the time to review our hotel and leave such a heart warming comment. We appreciate the support and look forward to welcoming you for another true NH Stay

6/10 Okay

Johann, Stellenbosch

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful setting and gardens Plumbing not flowing well Carpets looking worn out
Stayed 1 night in Nov 2019
Response from NH Sales on Dec 5, 2019
Thank you kindly Johann for taking the valuable time to give us feedback on your recent visit. My utmost apologies for the substandard service that you experienced at our hotel. Please know that this is definitely not our standard. Please know that we have taken note of everything and this has already been addressed with the relevant departments. Please visit us again so that we can have the opportunity to give you the true NH hospitality that is our standard

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with great amenities, the staff were beyond professional and friendly, it’s so well located and perfect for the wine lover looking to explore the local wine routes
Stayed 2 nights in Nov 2019
Response from NH Stay on Nov 29, 2019
Good Day. Thank you for taking the personal time to rate and post a review on our partner group. We appreciate the support and look forward to welcoming you for another true NH Stay

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from NH Sales on Nov 29, 2019
Thank you Christopher, for taking the time to post a review on our property. We appreciate the support and look forward to welcoming you for another true NH Stay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has low occupancy tonight so pub and restaurants were closed early which was a disappointment after a 23 hour flight
Stayed 1 night in Nov 2019
Response from NH Sales on Nov 25, 2019
Good day. Thank you for taking the time to post a review. Our lobby is also available with a waiter for your convenience. We look forward to welcoming you for another true NH Stay

6/10 Okay

A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
In general a very nice hotel well situated in Somerset West . Breakfast was also good but
Stayed 1 night in Nov 2019
Response from NH Sales on Nov 5, 2019
Thank you A for taking the time to post a review. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing staff
Stayed 2 nights in Oct 2019
Response from NH Sales on Oct 16, 2019
Thank you Angelika for your 10 out of 10 rating and lovely review. We appreciate the support and look forward to wlcoming you for another true NH Stay

8/10 Good

Lori, Las Vegas

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I stayed here for a week even though my Expedia booking was for 2 nights. Lovely, friendly staff - responsive; good at recovery (e.g., always had to ask for bottled water even though housekeeping was to leave it each day). Property is a little older; standard room (6 nights) much better than suite on first night (host neglected to make reservation). Love the outdoor areas. Bed was really comfy, large shower with bathroom amenities. Would definitely stay again!
Stayed 2 nights in Sep 2019
Response from NH Sales on Sep 23, 2019
Good Day Lori Thank you for taking the time to post a review. Our Standard rooms were part of the renovations we conducted along with our restaurants and common areas. Thank you for extending your stay. We apreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
A great location for conferences, with great facilities on-site. You'd need to set aside some time to visit the more central places in Cape Town like Table Mountain, but it's very doable. Good vineyards around the place to visit for some good wine-tasting.
Stayed 4 nights in Sep 2019
Response from NH Sales on Sep 12, 2019
Good Day Douglas. Thank you for posting a 10 out of 10 review of our property. We apreciate the suppport and look forward to welcoming you for another true NH Stay

4/10 Poor

PASCAL

Liked: Staff & service
Disliked: Room comfort
Could have been better
It would have been perfect if the bathroom did not leak , the air cons of many many other friends rooms were operational , the tissues available when we overheat , the room coffee had not been renewed for days . This hotel has a lack of Quality Control and this is sad for an hotel of such a level . Our friend s conference were disappointed .
Stayed 2 nights in Sep 2019
Response from NH Sales on Sep 10, 2019
Thank you kindly Mr Pascal for taking your valuable time to give us feedback on your recent stay. My utmost apologies for the substandard service that you received at our hotel. Please know that this is definitely not our standard. Thank you for the constructive criticism, this will help us to see where we can improve, because we always try to do better and give better service to our valuable guests. Please know that we have taken note of everything and this has already been addressed with the relevant departments. Please visit us again so that we can have the opportunity to give you the true NH hospitality that is our standard

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from NH Sales on Sep 3, 2019
Thank you for your support, we appreciate the rating and look forward to welcoming you for another true NH Stay

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and quiet it nice for relaxing and good price for that type of standard
Stayed 5 nights in Aug 2019
Response from NH Sales on Sep 2, 2019
Thank you for taking the time to extend a review. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excellent

PS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant be beaten
this hotel can't be beaten on location and value for money! Staff is superb and great breakfast
Stayed 3 nights in Aug 2019
Response from NH The Lord Charles Hotel on Aug 14, 2019
Good Day PS. Thank you for your amazing review on Hotels.com. We really appreciate the support and look forward to welcoming you for another true NH Stay.

10/10 Excellent

Meyer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from NH The Lord Charles Hotel on Aug 6, 2019
Good Day Thankyou very much for the 10 out of 10 review on Hotels.com. We look forward to welcoming to for another true NH Stay.

10/10 Excellent

Georgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from NH The Lord Charles Hotel on Aug 6, 2019
Good Day Georgi. Thank you for leaving a 10 out of 10 Review. We look forward to welcoming you for another true NH Stay.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from NH Sales on Aug 7, 2019
Thank you for your rating Alan. We look forward to welcoming you for another true NH Stay

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient service and friendly staff. The rooms are spacious and comfortable
Stayed 1 night in May 2019
Response from NH The Lord Charles Hotel on May 14, 2019
Good Day. Thank you for your lovely review. We look forward to welcoming you for another true NH Stay

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a relaxing place to recuperate from the stresses of life then this is the place. They are pleasant, laid back and friendly and the environs of this hotel are peaceful and relaxed.
Stayed 6 nights in Apr 2019
Response from NH The Lord Charles Hotel on May 7, 2019
Thank you for your 5/5 review. Please enquire about our leisure winter package deal. We look forward to welcoming you for another true NH Stay

8/10 Good

Harry

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not impressed
I was not impressed with the cleanliness of my room...toilet seat was dirty (faeces) on arrival. Condition also questionable,toilet door had chip board broken in some parts. Service of the employees was excellent.
Stayed 1 night in Apr 2019
Response from NH Hotel on Apr 30, 2019
Thank you kindly for taking your valuable time to give us feedback on your recent stay. My utmost apologies for the substandard service that you received at our hotel. Please know that this is definitely not our standard. Thank you for the constructive criticism, this will help us to see where we can improve, because we always try to do better and give better service to our valuable guests. Please know that we have taken note of everything and this will be addressed with all the relevant departments. Please visit us again so that we can have the opportunity to give you the true NH hospitality that is our standard. Warm Regards,

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2019
Response from NH Hotel on Apr 30, 2019
Thank you for you 5 star review. Please visit us again for another true NH Stay. #NHCares #Always a Pleasure

10/10 Excellent

Herman and Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from NH Hotel on Apr 30, 2019
Thank you Herman and Carmen for you 10 out of 10 review. If you have taken some photos of your wonderful time, please send it on to us as we would love to add them to our social media. We look forward to seeing you again for another true NH Stay

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs to be updated, walls repainted and new carpets required as it looks quite worn. The extractor fan in our bathroom did not work so the room got very steamy with no outlet. The staff were pleasant and helpful.
Stayed 1 night in Mar 2019
Response from NH The Lord Charles Hotel on May 3, 2019
Thank you taking your time to post your review and thank you for the constructive criticism as this will help us to see where we can improve. Please know that we have taken note of everything and this will be addressed with all the relevant departments. If you are able to assist with your room number that you stayed in, it would be most helpful. Please visit us again so that we can have the opportunity to give you the true NH hospitality that is our standard. Warm Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel in Somerset West, close to the wine f
A clean and well run hotel. The management went out of their way to accommodate us and we appreciated it very much. To be recommended, well done!
Stayed 1 night in Mar 2019
Response from NH The Lord Charles Hotel on May 7, 2019
Thank you for your 10/10 review. Please keep checking our social media for up coming events and our regular specials. Please see our Wetu Brochure for all enquires

10/10 Excellent

Verified traveler

Stayed 16 nights in Feb 2019
Response from NH Sales on Aug 7, 2019
Thank you for your full rating review. We look forward to welcoming you for another true NH Stay

10/10 Excellent

Verified traveler

Stayed 6 nights in Feb 2019
Response from NH Sales on Aug 7, 2019
Thank you very much for your full rating review. We look forward to welcoming you for another true NH Stay

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service
Friendly staff and good breakfasts. Nice pool areas. A little bit run down. Overall a good hotel.
Stayed 7 nights in Feb 2019
Response from NH Sales on Aug 7, 2019
Thank you for your review. Please visit us again for a true NH Stay. Our new Head of Maintenence Nazmey Damon has made an exeptional difference in and around our hotel.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing, always give 100% warm, friendly and super efficient, nothing to much trouble. Pool looking tired needs to some updating.
Stayed 6 nights in Jan 2019

10/10 Excellent

Tapiwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Stayed 1 night in Feb 2019

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, reception and breakfast were excellent. My room was ok, clean, had seen better days. It was a trek to get to the room!
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel with around 60 guests for Our wedding. The staff were so accommodating and wonderful. Karin the reservation manager espywent over as above to make sure everything was perfect.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019

8/10 Good

Bilkish

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute you enter the gate, the staff are welcoming and helpful and always have big smiles when they greet you. Then you enter and the facility is beautiful, clean and inviting. Gorgeous fuchsia orchids everywhere. The reception is efficient and welcoming. The hotel is an old farmhouse with a modern feel and the additions are beautifully done...but it does mean two floors with no elevators. However, the staff are more than happy to run your baggage upstairs! The rooms are large, well appointed and the bed is soooo comfortable. Breakfast buffet is plentiful and delicious. There are two pools....I would suggest going to the far one without food service...it is quiet and even when the other one was busy and noisy, there were never more than three other guests at the far pool...we had the place to ourselves! I would definitely stay here again.
Stayed 3 nights in Dec 2018

4/10 Poor

MR BW

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
for special occasions - give it a miss
very disappointed at the total lack fo effort made by staff - to acknowledge or congratulate my partner on our 10yr anniversary stay DESPITE corresponding with the hotel prior to our stay.
Stayed 2 nights in Jan 2019

10/10 Excellent

Benjamin, kempinski, Seychelles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to be
Good staffs. Lovely breakfast
Stayed 4 nights in Dec 2018
Response from NH Team on Apr 25, 2019
Thank you very much for you 10 out of 10 review Benjamin. Our staff hope to welcome you again for another true NH Stay

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay and very happy
Awesome experience and highly recommended in all aspects. Breakfast was superb and just love the scenery.
Stayed 1 night in Dec 2018
Response from NH Team on Apr 25, 2019
Hi Gillian. Thank you for your 10 point review. Our Buffet breakfast is also open to the public on a daily basis. Please book with us: j.bosman@nh-hotels.com

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Nov 2018
Response from NH Team on Apr 25, 2019
Hi Brian. You are fantastic for giving us your 10 out of 10 review. We hope to welcome you for another true NH stay.