Ratings based on 51 Verified Reviews

3.6 out of 5
55% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good food , good facilities, huge double room

Posted Mar 2, 2017
Pros: It's extensive facilities
Cons: Nothing
Location: Location good for airport
Stayed one night - excellent facilities in grey location for the airport - good value
Comment from Hotel Management
Apr 10, 2017 by Jasmine, Hotel Management
Dear Guest Thank you for taking the time to give us such excellent feedback and a great score. We look forward to welcome you back to enjoy many more wonderful stays. Warmest regards NH CAPE TOWN THE LORD CHARLES TEAM
3 out of 5
by A verified traveler

Well located hotel in Somerset West

Posted Nov 21, 2016 on Hotels
The hotel foyer is great, stylish and you can see that it has been redone. The room where we were was not in good repair. The workmanship on some of the maintenance that was done was poor and the skirting boards needs touch ups and attention. Service was great. staff were attentive and the breakfast was great.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest Thank you very much for your constructive comments and concerns regarding your recent stay with us at NH Cape Town The Lord Charles Hotel. Thank you for mentioning what a great job our staff did, i will pass on your thanks to the rest of the team to make their hard work worthwhile. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. My sincerest apologies for the maintenance challenges you experienced during your stay. I can assure you of our best intention always. The issue has been addressed and we actioned accordingly. We hope to see you again soon at our hotel to experience our true innovation for an excellent stay. Warmest regards Daniel Méndez Hotel Director
4 out of 5
by Brian from Walvis Bay

June 2016 at NH Lord Charles

Posted Jun 13, 2016 on Hotels
The food was excellent
Comment from Hotel Management
Jun 20, 2016 by Marchelaine, Hotel Management
Dear Brian Thank you for the positive feedback. Our outstanding food is one of our best qualities. We will pass on you compliments to the kitchen to make their hard work worthwhile. We look forward to welcome you back to NH The Lord Charles Hotel in the not so distant future. Warmest regards NH The Lord Charles Team
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Lovely hotel very welcoming

Posted Apr 12, 2016
Pros: The friendly staff
Cons: There seemed to be refurbishment going on whilst we were there which is needed in some locations but it didn't interfere with the guests.
Location: Good location easy from the airport also good for visiting Stellenbosch a lovely typical South African town.
We have stayed at this hotel several times and find it easy to get to from the airport and a good base for the starting our garden route holiday. All the staff are very helpful the rooms spotlessly clean and the food excellent. Always recommend it to our friends.
Comment from Hotel Management
Aug 29, 2016 by Daniel Méndez, Hotel Management
Dear Keith I am delighted to read such a positive review. Thank you for mentioning some of our strongest qualities to the hotel, such as the location and helpful staff. We always go above and beyond to make our guests feel as comfortable as possible. We look forward to welcome you back to NH The Lord Charles Hotel in the near future. Warmest regards Daniel Méndez Hotel Director
5 out of 5
by Hanoch

Posted Mar 29, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Marchelaine, Hotel Management
Dear Hanoch Thank you for giving us such a great score. We look forward to welcome you back soon to NH The Lord Charles Hotel Warmest regards Daniel Méndez Hotel Director
4 out of 5
by A verified traveler

Very comfortable and good location

Posted Feb 24, 2016 on Hotels
Safe,secure parking. Friendly staff. Had to leave early morning. There was coffee and pastries available for early birds, but would have appreciated if there was a slightly wider selection. Perhaps some cereals and yoghurt?
Comment from Hotel Management
Jun 18, 2016 by Marchelaine, Hotel Management
Dear Guest I am very happy to read such positive feedback. Thank you for mentioning some of our greatest qualities such as our friendly staff, safe, secure parking. I will pass your gratitude to the staff to make their hard work worthwhile. We look forward to welcome you back to NH The lord Charles Hotel in the not so distant future to enjoy innovations for an excellent experience. Warmest regards Daniel Méndez Hotel Director
5 out of 5
by AJ

Posted Feb 19, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Marchelaine, Hotel Management
Dear AJ Thank you for giving us such a great score. We look forward to welcome you back soon to NH The Lord Charles Hotel Warmest regards Daniel Méndez Hotel Director
4 out of 5
by Marco

Posted Jan 4, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Marchelaine, Hotel Management
Dear Marco Thank you for giving us such a great score. We look forward to welcome you back to NH The Lord Charles Hotel to experience innovations for an excellent stay. Warmest regards Daniel Méndez Hotel Director
1 out of 5
by A verified traveler from W

Nice from far but far from nice

Posted Jan 2, 2016
If you're looking for a clean, comfortable, hospitable, friendly hotel that isn't run down then this hotel is not it. Lord Charles is nice from far, but far from nice. A shadow of what it used to be decades ago, avoid if possible. - Booking was a mess (we were close to being downgraded if we didn't check the type of room we were given) - dinner at their restaurant was heavily seasoned with salt, steaks were overdone - ordered room service only to get a call 50mins later to inform us that they didn't see the order, the food was average - showers leaked - Internet was incredibly slow - clean towels being prepared on dirty floor by housekeepers - dirty rooms (everything was dusty, looked like they haven't cleaned for weeks) - at breakfast we saw a cook drop a cooking spoon on the floor and seconds later picked it up and continued using it to cook omelette without cleaning it - access cards didn't work a few times, the list goes on. To top it all off, the air conditioning broke and after 5hrs and a few follow up they then told us it couldn't be fixed. We've finally got to move room so that was fine but the process was a bit painful. We've moved on to a couple different hotels since which have been perfect. It is worth paying a little bit extra just to avoid staying at the Lord Charles.
Comment from Hotel Management
Apr 19, 2016 by Daniel Méndez, Hotel Management
Dear Teresa Thank you for taking the time to give us your feedback. Your feedback is highly appreciated and will be used to maintain and improve, where necessary, our standards of service and facilities. I am very sorry to hear that your stay was not as expected and that the solutions taken were not sufficient. I have addressed you concerns and comments with the relevant departments and I can assure you that this is not our standard. I hope you will give us the opportunity to welcome you back to NH The Lord Charles Hotel in the near future. Warmest Regards Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Naples, Florida, USA

Food was excellent

Posted Nov 14, 2015
Cons: The furniture is very old in the rooms.
I have the privilege of traveling all over the world and found the food at the Lord Charles to be excellent. The menu and buffets had a wide variey of choices and everythng was prepared well. Everything I had was tasty and delicious. This is very important if you have a long stay at a hotel and have no local transportation.
Comment from Hotel Management
Apr 18, 2016 by Daniel Méndez, Hotel Management
Dear Nolen, I am delighted to read your positive review. Thank you for mentioning what an excellent job our kitchen done to provide you with tasty and delicious food throughout you stay. I will pass on your gratitude to the Head Chef, so that he know his team's hard work paid off. We look forward to welcome you back soon to NH The Lord Charles Hotel. Warmest regards Daniel Méndez Hotel Director