Chimenea

Opiniones de NH Cape Town The Lord Charles

4 out of 5
NH Cape Town The Lord Charles
Corner of Main Road (M9) & Broadway, Boulevard (R44, Cape Town, Western Cape (province)

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 59 de 139 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 48 de 139 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 21 de 139 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 139 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 139 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

8.4/10

Servicios

7.6/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly helpful. The room was huge, clean, quiet, wifi great, all the meals I had was tasty and well presented. I noticed that the service at the pool was very slow and it took forever to pick up the dirty dishes. I am not sure if the manager is giving enough guidance
Se hospedó 2 noches en marzo de 2020
Respuesta de NH Sales, el 11 mar. 2020
Good Day. Thank you for taking the time to post a review. We appreciate the support and feedback and will direct to the relevant departments. We look forward to welcoming you for another true NH Stay.

10/10 Excelente

Nico

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de NH Sales, el 11 mar. 2020
Thank you Nico for rating our property. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Friendly staff, excellent breakfast and lovely pool area. The room was bright and comfortable.
Se hospedó 9 noches en febrero de 2020
Respuesta de NH Sales, el 11 mar. 2020
Good Day. Thank you for your review and rating. We appreciate the support and look forward to welcoming you for another true NH Stay

8/10 Bueno

Jacqueline

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had various issues with the room and service but they were resolved fairly quickly. One issue, not resolved is that there are no USB ports available - inconvenient in a hotel used for many business conferences.
Se hospedó 7 noches en enero de 2020
Respuesta de NH Sales, el 25 feb. 2020
Good Day Jacqueline. Thank you for your review and rating. We have taken note of your concerns and directed them to the relevant departments. We appreciate the constructive criticism in order for us to make improvements. Thank you for your support and we look forward to welcoming you for true NH Stay.

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything at the lord charles is impeccable, the staff are all professional, friendly and courteous, service is great and the rooms are amazingly comfortable
Se hospedó 1 noche en febrero de 2020
Respuesta de NH Sales, el 25 feb. 2020
Thank you for your lovely review and highest rating. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excelente

R

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Valentines
The staff were friendly and welcoming to me and my lady. They made it extra special for us. The room was well prepared. We were advised of what is happening at the hotel and around with options for our entertainment. I will definitely book again.
Se hospedó 1 noche en febrero de 2020
Respuesta de NH Sales, el 25 feb. 2020
Thank you for posting a review and presenting us with such a high rating. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de NH Sales, el 18 feb. 2020
Thank you for your post We appreciate the support and look forward to welcoming you for another true NH Stay

6/10 Aceptable

Louis

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Disappointing stay
In short: They need to learn what the term "maintenance" means. Even if they appoint a handyman, it will go a long way towards addressing he many glaring issues relating to maintenance. And... I do not like to have seconds for breakfast, referring rather sarcastically to the fact that the flies had first helping to the buffet. Staff are very pleasant and helpful. Will not recommend this establishment at all!
Se hospedó 1 noche en febrero de 2020
Respuesta de NH Sales, el 12 feb. 2020
Good Day Louis. Thank you for taking the time to post a review. We apologise for the substandard service you received at our hotel. This is definately not our usual standard. I have addressed the relevant departments to action accordingly and timeously. We hope that we will have the chance to invite you for a true NH Stay

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020
Respuesta de NH Sales, el 4 feb. 2020
Thank you for your rating on our expedia partner. We apreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bel hôtel, bien équipé et soigné. Personnel trės aimable. Malheureusement, il n'y a pas de douche et toilettes prės de la piscine. Les murs extérieurs sont sales.
Se hospedó 3 noches en enero de 2020
Respuesta de NH Sales, el 12 feb. 2020
Thank you for your review and your comments. I have addressed your concerns to the relevant departments. We apreciate the support and look forward to welcoming you for another true NH Stay.

8/10 Bueno

Kuvie, Lagos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were spacious & clean. Nice pool & tennis courts.
Se hospedó 8 noches en diciembre de 2019
Respuesta de NH Sales, el 20 ene. 2020
Thank you Kuvie for rating our facilities. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff
Se hospedó 2 noches en diciembre de 2019
Respuesta de NH Sales, el 20 ene. 2020
Thank you very much for the great response posted. We appreciate your review and look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2019
Respuesta de NH Sales, el 20 ene. 2020
Thank you kindly for your promoting response. We appreciate the support and look forward to welcoming you for another true NH Stay

2/10 Terrible

Heidi Emma

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
O Lord, not the Charles
Very loud kitch hotel, noisy, looks great on pics but i disliked it intensely. Bad internet at extremiies, but those rooms are at least a bit more quiet. Conference groups are loud and walls are vety thin
Se hospedó 1 noche en octubre de 2019
Respuesta de NH Sales, el 10 dic. 2019
Thank you Heidi Emma for taking the time to post a review. We appologise for any inconvenience or sub-standard service you may have received in our hotel.

8/10 Bueno

Jennie

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2019
Respuesta de NH Sales, el 10 dic. 2019
Thank you Jennie for the 8 out of 10 rating. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff here make this hotel such a wonderful place to stay - Always smiling and friendly - It’s like coming home
Se hospedó 1 noche en diciembre de 2019
Respuesta de NH Sales, el 10 dic. 2019
Thank yo so much for taking the time to review our hotel and leave such a heart warming comment. We appreciate the support and look forward to welcoming you for another true NH Stay

6/10 Aceptable

Johann, Stellenbosch

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Beautiful setting and gardens Plumbing not flowing well Carpets looking worn out
Se hospedó 1 noche en noviembre de 2019
Respuesta de NH Sales, el 5 dic. 2019
Thank you kindly Johann for taking the valuable time to give us feedback on your recent visit. My utmost apologies for the substandard service that you experienced at our hotel. Please know that this is definitely not our standard. Please know that we have taken note of everything and this has already been addressed with the relevant departments. Please visit us again so that we can have the opportunity to give you the true NH hospitality that is our standard

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stunning hotel with great amenities, the staff were beyond professional and friendly, it’s so well located and perfect for the wine lover looking to explore the local wine routes
Se hospedó 2 noches en noviembre de 2019
Respuesta de NH Stay, el 29 nov. 2019
Good Day. Thank you for taking the personal time to rate and post a review on our partner group. We appreciate the support and look forward to welcoming you for another true NH Stay

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de NH Sales, el 29 nov. 2019
Thank you Christopher, for taking the time to post a review on our property. We appreciate the support and look forward to welcoming you for another true NH Stay

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel has low occupancy tonight so pub and restaurants were closed early which was a disappointment after a 23 hour flight
Se hospedó 1 noche en noviembre de 2019
Respuesta de NH Sales, el 25 nov. 2019
Good day. Thank you for taking the time to post a review. Our lobby is also available with a waiter for your convenience. We look forward to welcoming you for another true NH Stay

6/10 Aceptable

A

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
In general a very nice hotel well situated in Somerset West . Breakfast was also good but
Se hospedó 1 noche en noviembre de 2019
Respuesta de NH Sales, el 5 nov. 2019
Thank you A for taking the time to post a review. We appreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excelente

Angelika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel, amazing staff
Se hospedó 2 noches en octubre de 2019
Respuesta de NH Sales, el 16 oct. 2019
Thank you Angelika for your 10 out of 10 rating and lovely review. We appreciate the support and look forward to wlcoming you for another true NH Stay

8/10 Bueno

Lori, Las Vegas

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I stayed here for a week even though my Expedia booking was for 2 nights. Lovely, friendly staff - responsive; good at recovery (e.g., always had to ask for bottled water even though housekeeping was to leave it each day). Property is a little older; standard room (6 nights) much better than suite on first night (host neglected to make reservation). Love the outdoor areas. Bed was really comfy, large shower with bathroom amenities. Would definitely stay again!
Se hospedó 2 noches en septiembre de 2019
Respuesta de NH Sales, el 23 sept. 2019
Good Day Lori Thank you for taking the time to post a review. Our Standard rooms were part of the renovations we conducted along with our restaurants and common areas. Thank you for extending your stay. We apreciate the support and look forward to welcoming you for another true NH Stay

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyable
A great location for conferences, with great facilities on-site. You'd need to set aside some time to visit the more central places in Cape Town like Table Mountain, but it's very doable. Good vineyards around the place to visit for some good wine-tasting.
Se hospedó 4 noches en septiembre de 2019
Respuesta de NH Sales, el 12 sept. 2019
Good Day Douglas. Thank you for posting a 10 out of 10 review of our property. We apreciate the suppport and look forward to welcoming you for another true NH Stay

4/10 Malo

PASCAL

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Could have been better
It would have been perfect if the bathroom did not leak , the air cons of many many other friends rooms were operational , the tissues available when we overheat , the room coffee had not been renewed for days . This hotel has a lack of Quality Control and this is sad for an hotel of such a level . Our friend s conference were disappointed .
Se hospedó 2 noches en septiembre de 2019
Respuesta de NH Sales, el 10 sept. 2019
Thank you kindly Mr Pascal for taking your valuable time to give us feedback on your recent stay. My utmost apologies for the substandard service that you received at our hotel. Please know that this is definitely not our standard. Thank you for the constructive criticism, this will help us to see where we can improve, because we always try to do better and give better service to our valuable guests. Please know that we have taken note of everything and this has already been addressed with the relevant departments. Please visit us again so that we can have the opportunity to give you the true NH hospitality that is our standard

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de NH Sales, el 3 sept. 2019
Thank you for your support, we appreciate the rating and look forward to welcoming you for another true NH Stay

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful view and quiet it nice for relaxing and good price for that type of standard
Se hospedó 5 noches en agosto de 2019
Respuesta de NH Sales, el 2 sept. 2019
Thank you for taking the time to extend a review. We appreciate the support and look forward to welcoming you for another true NH Stay

8/10 Bueno

Sissel Tove

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Ærverdig flott hotell med noen riper i lakken
Flott gammelt hotell! Hotellets beliggenhet forutsetter biltransport for å komme til strand, vinfarm og shopping. Har man ikke egen bil, er taxi lett tilgjengelig. Stor fin hage/park som tilhører hotellet. Hotellet er gammelt og ikke alt fungerte på mitt rom: a/c fungerte ikke ordentlig og ga ingen god varme (var der senvinters og det er kaldt). Heller ikke espresso maskinen virket. Hotellet er stort, 190 rom. Ingen fleksibilitet da jeg spurte om å få beholde rommet til kl 11 ved utsjekk som er 10:00; det til tross for at jeg tilhørte en meget stor gruppe som alle sjekket ut ca 08.. Nydelig frokost men varierende service også her.
Se hospedó 2 noches en agosto de 2019
Respuesta de NH Sales, el 16 oct. 2019
Good Day Sissel. Thank you for taking the time to post a rating and review. Please note that your concerns have been addressed to the relevant departments. We appreciate constructive criticism to ensure that we can improve where we may lack. Thank you for your support and we look forward to welcoming you for another true NH Stay

10/10 Excelente

PS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cant be beaten
this hotel can't be beaten on location and value for money! Staff is superb and great breakfast
Se hospedó 3 noches en agosto de 2019
Respuesta de NH The Lord Charles Hotel, el 14 ago. 2019
Good Day PS. Thank you for your amazing review on Hotels.com. We really appreciate the support and look forward to welcoming you for another true NH Stay.

10/10 Excelente

Meyer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019
Respuesta de NH The Lord Charles Hotel, el 6 ago. 2019
Good Day Thankyou very much for the 10 out of 10 review on Hotels.com. We look forward to welcoming to for another true NH Stay.

10/10 Excelente

Georgi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2019
Respuesta de NH The Lord Charles Hotel, el 6 ago. 2019
Good Day Georgi. Thank you for leaving a 10 out of 10 Review. We look forward to welcoming you for another true NH Stay.

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2019
Respuesta de NH Sales, el 7 ago. 2019
Thank you for your rating Alan. We look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, efficient service and friendly staff. The rooms are spacious and comfortable
Se hospedó 1 noche en mayo de 2019
Respuesta de NH The Lord Charles Hotel, el 14 may. 2019
Good Day. Thank you for your lovely review. We look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you are looking for a relaxing place to recuperate from the stresses of life then this is the place. They are pleasant, laid back and friendly and the environs of this hotel are peaceful and relaxed.
Se hospedó 6 noches en abril de 2019
Respuesta de NH The Lord Charles Hotel, el 7 may. 2019
Thank you for your 5/5 review. Please enquire about our leisure winter package deal. We look forward to welcoming you for another true NH Stay

8/10 Bueno

Harry

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Not impressed
I was not impressed with the cleanliness of my room...toilet seat was dirty (faeces) on arrival. Condition also questionable,toilet door had chip board broken in some parts. Service of the employees was excellent.
Se hospedó 1 noche en abril de 2019
Respuesta de NH Hotel, el 30 abr. 2019
Thank you kindly for taking your valuable time to give us feedback on your recent stay. My utmost apologies for the substandard service that you received at our hotel. Please know that this is definitely not our standard. Thank you for the constructive criticism, this will help us to see where we can improve, because we always try to do better and give better service to our valuable guests. Please know that we have taken note of everything and this will be addressed with all the relevant departments. Please visit us again so that we can have the opportunity to give you the true NH hospitality that is our standard. Warm Regards,

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en enero de 2019
Respuesta de NH Hotel, el 30 abr. 2019
Thank you for you 5 star review. Please visit us again for another true NH Stay. #NHCares #Always a Pleasure

10/10 Excelente

Herman and Carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de NH Hotel, el 30 abr. 2019
Thank you Herman and Carmen for you 10 out of 10 review. If you have taken some photos of your wonderful time, please send it on to us as we would love to add them to our social media. We look forward to seeing you again for another true NH Stay

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The hotel needs to be updated, walls repainted and new carpets required as it looks quite worn. The extractor fan in our bathroom did not work so the room got very steamy with no outlet. The staff were pleasant and helpful.
Se hospedó 1 noche en marzo de 2019
Respuesta de NH The Lord Charles Hotel, el 3 may. 2019
Thank you taking your time to post your review and thank you for the constructive criticism as this will help us to see where we can improve. Please know that we have taken note of everything and this will be addressed with all the relevant departments. If you are able to assist with your room number that you stayed in, it would be most helpful. Please visit us again so that we can have the opportunity to give you the true NH hospitality that is our standard. Warm Regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A good hotel in Somerset West, close to the wine f
A clean and well run hotel. The management went out of their way to accommodate us and we appreciated it very much. To be recommended, well done!
Se hospedó 1 noche en marzo de 2019
Respuesta de NH The Lord Charles Hotel, el 7 may. 2019
Thank you for your 10/10 review. Please keep checking our social media for up coming events and our regular specials. Please see our Wetu Brochure for all enquires

10/10 Excelente

Cliente verificado

Se hospedó 16 noches en febrero de 2019
Respuesta de NH Sales, el 7 ago. 2019
Thank you for your full rating review. We look forward to welcoming you for another true NH Stay

10/10 Excelente

Cliente verificado

Se hospedó 6 noches en febrero de 2019
Respuesta de NH Sales, el 7 ago. 2019
Thank you very much for your full rating review. We look forward to welcoming you for another true NH Stay

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
Friendly staff and good breakfasts. Nice pool areas. A little bit run down. Overall a good hotel.
Se hospedó 7 noches en febrero de 2019
Respuesta de NH Sales, el 7 ago. 2019
Thank you for your review. Please visit us again for a true NH Stay. Our new Head of Maintenence Nazmey Damon has made an exeptional difference in and around our hotel.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The staff are amazing, always give 100% warm, friendly and super efficient, nothing to much trouble. Pool looking tired needs to some updating.
Se hospedó 6 noches en enero de 2019

10/10 Excelente

Tapiwa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019

10/10 Excelente

Estelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic!
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Grant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff, reception and breakfast were excellent. My room was ok, clean, had seen better days. It was a trek to get to the room!
Se hospedó 1 noche en enero de 2019

10/10 Excelente

Érika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente acomodação
Hotel muito bom! confortável e de muito bom gosto
Se hospedó 1 noche en enero de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at the hotel with around 60 guests for Our wedding. The staff were so accommodating and wonderful. Karin the reservation manager espywent over as above to make sure everything was perfect.
Se hospedó 4 noches en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2019

8/10 Bueno

Bilkish

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019