Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Glasgow

A memory to cherish

Posted Nov 23, 2016
Pros: The view of table mountain is awesome. The beds are great. Nobu is excellent. The staff were amazing.
Cons: No
Location: Very well located for the V&A waterfront and courtesy car is a bonus. We also took a car to Camps Bay for the evening which is not far away.
I booked this hotel for my mum and I as a special treat for our first few days in South Africa. It was everything that we could have wished for - luxurious accommodation, well located, superb service, great food, beautiful pool and of course the view! The beds were the most comfortable that we've ever slept in, it felt like you were floating on them - we never woke once in the night which is unusual. By the time we checked out we felt that we had had an experience that we would never forget.
Comment from Hotel Management
Nov 29, 2016 by Richard Lyon , Hotel Management
Dear MacKenzie, Thank you for your lovely review. We are so delighted that you had such a memorable stay with us. We thoroughly enjoy offering guests memories to treasure and we hope to have you stay with us again in the future. Kind regards, Richard Lyon, General Manager
5 out of 5
by A verified traveler from GERMANY

High end/ high class hotel close to the Waterfront

Posted Nov 19, 2016
Pros: Personnel ! - Even if considering that employees are to be very polite to the hotel guests, the One&Only personnel outmatched everyone we met before.
Cons: We do not like people who "reserve" sunchairs by putting towels on it - and then disapear for 2 hours. Maybe a 30-minute-not-in-use-policy might help?
Location: Tons of stuff to do around Cape Town. Search the internet to draft up your personal bucket-list while around :-)
Booked to celebrate a specaial occasion in a very special place, we are still in awe about the overall experience. We have stayed in quite a few upscale hotels - but One&Only is the cherry-on-top; so far :-) Best service, nicest personnel, great location - what else do you need to spend a true vacation ? Disclaimer: We stayed in one of their apartements on the little hotel-island called "Isola". We cannot comment on any of the rooms in the hotel building itself. Sorry !
Comment from Hotel Management
Nov 29, 2016 by Richard Lyon , Hotel Management
Dear Stephan. Thank you for your detailed review. We appreciate the feedback. We are thrilled that you enjoyed your stay and celebration with us. We hope to have you with us again should you visit Cape Town soon. Kind regards, Richard Lyon, General Manager
5 out of 5
by A verified traveler from US

Gorgeous hotel, great views of table mountain.

Posted Oct 24, 2016
Spa and restaurants were great. V A Waterfront was walking distance. Fantastic location.
Comment from Hotel Management
Oct 28, 2016 by Richard Lyon , Hotel Management
Dear Karla. Thank you for reviewing One&Only Cape Town on Expedia. We are so pleased that you had a great experience with us. Sincerely, Richard Lyon, General Manager
5 out of 5
by A verified traveler

Posted Oct 23, 2016
Excellent location, staff and cleanliness but expensive
Comment from Hotel Management
Oct 28, 2016 by Richard Lyon , Hotel Management
Good day. Thank you for your excellent review of One&Only Cape Town. It is much appreciated. Sincerely, Richard Lyon, General Manager
5 out of 5
by A verified traveler

Hotel excelente , ótima localização ! Cidade marav

Posted Oct 16, 2016
Pros: Acomodações , localização
Location: Tudo de melhor está a pouco passos do hotel ! Vista maravilhosa , excelente
Excelente , ótima localização ! Moderno elegante , sofisticado , agradável , ótimo atendimento !
5 out of 5
by A verified traveler from MA

Best Hotel in all Cape Town

Posted Sep 12, 2016
I don't think I could write in such a short description how magnificent this place is! My favorite think about it has to be the staff! Not only are they polite and nice they are very warm and inviting people. My favorite staff has to be Archie and Ash! The are part of the wait and bar staff! The completely went above beyond and far away to make sure our stay was spectacular! I feel like I had gained two new friends! Cape Town and the One and Only is by far one of the top experiences in my life! You will not be disappointed!!
5 out of 5
by A verified traveler from uk

Recent Stay 2016

Posted Sep 3, 2016 on Ebookers
September 2016 2 day stay. Highly recommend. Rooms always kept spotless Concierge team outstanding In-room room service superb Breakfast phenomenal choice Didn't eat dinner in restaurants so cannot comment Would recommend their driver and guide for the day who were both courteous and very knowledgeable cocktails/drinks at magnificent bar lounge very reasonable Twice weekly live band (may be other music other nights) are brilliant you could just sit there listening to them for ages Used spa - I think separate for ladies and men / steam sauna and bubble type jets vitality pool and then shared larger outside pool Location walking distance to the vibrant waterfront All excellent - first time in Cape Tiwn - definitely a thumbs up oir The One @ Only
5 out of 5
by A verified traveler

Posted Aug 17, 2016 on Hotels
南アのベストホテル 少々高いですが
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Dear Traveler, Many thanks for your feedback on your recent visit to South Africa. We look forward to welcoming you back on your next trip to Cape Town. Sincerely, Richard Lyon – General Manager
5 out of 5
by A verified traveler

Fabulous location

Posted Aug 11, 2016
The staff at the One and Only made our stay one to remember for a lifetime.
Comment from Hotel Management
Aug 26, 2016 by Richard Lyon , Hotel Management
Dear Traveler, Thank you for sharing your kind comments following your stay at the Resort. We hope to have another opportunity to welcome you back soon. Sincerely, Richard Lyon – General Manager
5 out of 5
by A verified traveler

Amazing hotel on the waterfront

Posted Aug 11, 2016
The One and Only is in a great location. We couldn't have asked for a more perfect stay. The hotel is beyond 5 star. The staff where always there to help in every way.
Comment from Hotel Management
Aug 26, 2016 by Richard Lyon , Hotel Management
Dear Traveler, Thank you for sharing your review. I have passed on your compliments to my team and we look forward to welcoming you and your family back when you next visit the Cape. Best regards, Richard Lyon – General Manager