Oak Aparment Single(Double) is outside main hotel
Posted Dec 13, 2014 on Hotels
Good position for tourists. Booked two Oak Apartment Singlew (Doubles supplied). No room safe - Hotels.com site wrong. The rooms were through an intercom controlled locked gate by the main hotel pool, up a narrow-step ladder type open staircase.The other end gate of this pedestrian lane/courtyard was only locked at night. The room had almost floor to ceiling height sash windows. One bar/restaurant opened via a back door into the courtyard, and another's outside tables were audible over the fence from the 1st floor rooms.
One of the rooms booked had no working air conditioning and the non-functionality was known before occupancy was given (a fan had been put in), but was not immediately evident to me due to a power outage. The hotel was fully booked but an alternative room was provided late at night, as they could not get the air conditioner mended. Bottled water was not provided in these rooms, nor any general hotel information. The hotel room information book in the main hotel did not show the Oak Apartment rooms as part of the hotel at all!
Breakfast and evening restaurant service was slow and had to be prompted, with flies a persistent problem - Probably due to building works which have now entered Phase 3, though the hotel website said they were due to finish at the end of November (Maybe they meant Phase 2??). A litre bottle of water in the restaurant was 75 ZAR!
The Bistro opposite with Red lanterns does good food at reasonable prices and is very popular.