29 Heerengracht Street, Foreshore, Cape Town, Western Cape
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Gym equipment could be better — especially the elliptical, which is lousy.
Pierre
Stayed 5 nights in Feb 2024
Response from GuestRelations on Feb 9, 2024
Dear Pierre,Thank you for sharing your review with us, our team are delighted that your stay with us was 5 out of 5.We apologize for the lack of quality gym equipment and that we were unable to meet your expectations in this regard. Our team will continue to find ways to improve our fitness facility offering all round, allowing our guests to enjoy a delightful fitness journey.We hope to welcome you back in the near future.Kind regardsPark Inn by Radisson Cape Town Foreshore team
8/10 Good
Stephen
Traveled with family
Jan 31, 2024
Liked: Staff & service
Excellent service, kindly upgraded us. Hairdryer didn’t work, which we reported but not changed. Pool out of order.
Stephen
Stayed 3 nights in Jan 2024
Response from GuestRelations on Feb 1, 2024
Hi Stephen,Thank you for sharing your review with us, we appreciate the time take to do so.Please accept our sincerest apologies for the inconvenience regarding the faulty hairdryer, and the issue not being addressed promptly.Your feedback will be shared with our team to ensure we address such concerns with the required urgency and allowing our guests to have a quality stay. Our team are working around the clock to get the pool back in service, as we unfortunately had to undergo urgent maintenance.We hope to welcome you back again soon, allowing us to showcase to you our true spirit in delivering positive memorable moments and a quality stay.Kind regardsPark Inn by Radisson Cape Town Foreshore team
10/10 Excellent
enagha
Dec 30, 2023
enagha
Stayed 4 nights in Dec 2023
Response from GuestRelations on Jan 2, 2024
Dear valued guest,Thank you for taking the time to share your positive feedback regarding your recent stay with us.Our team are delighted that you have enjoyed your time with us and for choosing to stay at our hotel.Your positive feedback will be shared with our team to ensure we continue to deliver positive memorable moments.Hope to welcome you back again soon.Kind regardsPark Inn by Radisson Cape Town Foreshore team
10/10 Excellent
Margie
Traveled with partner
Nov 29, 2023
Liked: Cleanliness, staff & service, amenities
Hotel staffing are awesome! Dining, bell/door and front desk. Wilber, Siyanda, Bronywn, Zininzi, Michael, Lucien, Carmen, Fairoez are all excellent! Hotel is very close to Convention Center and not far from Waterfront shopping area.
Margie
Stayed 5 nights in Nov 2023
Response from GuestRelations on Nov 30, 2023
Hi Margie,Thank you for sharing your positive review, we appreciate you taking the time to compliment your recent stay with us.Our team are delighted that you have enjoyed your time with us and are looking forward to welcoming you back again soon. Your feedback will be shared with our team, in particular those mentioned to ensure we continue to deliver positive guests experiences.Kind regardsPark Inn by Radisson Cape Town Foreshore team
The room is cleaned. The staffs was very friendly. Let me stayed late check out.
Kathy
Stayed 2 nights in Nov 2023
Response from GuestRelations on Nov 28, 2023
Hi Kathy,Thank you for sharing your positive review and for choosing to stay with us.We are delighted that you have enjoyed your time and that we have met your expectations.Our team are looking forward to welcoming you back again soon, creating another memorable stay.Kind regardsPark Inn by Radisson Cape Town Foreshore team
10/10 Excellent
rosalinda
Nov 22, 2023
rosalinda
Stayed 5 nights in Nov 2023
Response from GuestRelations on Dec 18, 2023
Dear Rosalinda,Thank you for taking the time to share your review with us and complimenting on your positive experience. Your feedback will be shared with our team to ensure we continue to deliver great guests experiences and continue delivering memorable service.We are delighted that you have enjoyed your time with us and are looking forward to welcoming you back again soon. Kind regardsPark inn by Radisson Cape Town Foreshore team
My stay was good overall but would have prefer an option to extend from an 11am checkout time to 3pm as my flight leaves at 8pm for a 36hrs journey back home. Some renovation are currently being done on the main floor, so can be noisy throughout the daytime.
Keisha
Stayed 4 nights in Nov 2023
Response from GuestRelations on Nov 22, 2023
Hi Keisha,Thank you for sharing your feedback and for choosing to stay with us. We are delighted that you have enjoyed your time with us and are looking forward to welcoming you back again soon.Please accept our apologies for the current renovations taking place and the inconvenience this might have created. Our team tries to minimize the impact as best possible to ensure our guests stay remain comfortable throughout, sometimes this poses a bit of a challenge.We will continue to put our best efforts forward to ensure positive memorable and quality stays for our valued guests. Kind regardsPark Inn by Radisson Cape Town Foreshore team
Dear Dennis,Thank you for the positive review, we appreciate you choosing to stay with us.Your feedback has been shared with our team to ensure we continue to meet our guests expectations all round.We are looking forward to welcoming you back again soon.Kind regardsPark Inn by Radisson Cape Town Foreshore team
Great place to stay. Safe and comfortable within a short distance to main attractions and areas of interest. The waterfront is about a 20 minute easy walk or a 10 minute car ride, for example. While there is not a lot in the immediate area, there are a few restaurants, especially for breakfast and a few convenience stores nearby for basic needs. I usually stay here when I’m Cape Town
Martín
Stayed 4 nights in Sep 2023
Response from GuestRelations on Sep 27, 2023
Hi Martin,Thank you for sharing your positive review and compliments about your stay.Our team are delighted that you have enjoyed your time with us, your feedback will be shared with our team to ensure we continue to deliver memorable moments to our valued guests.We are looking forward to welcoming you soon.Kind regardsPark Inn by Radisson Cape Town Foreshore team
10/10 Excellent
Fran
Jul 20, 2023
Convenient location, fresh and clean, staff very friendly and helpful.
Fran
Stayed 5 nights in Jul 2023
Response from GuestRelations on Jul 24, 2023
Hi Fran,Thank you for taking the time to share your positive review and for choosing to stay at our hotel.Our team are delighted that you have enjoyed your time with us and looking forward to welcoming back again soon.We will share your feedback with our team to ensure we continue to deliver positive experiences for our valued guests.Kind regardsPark Inn by Radisson Cape Town team
Hi Meighan,Thank you for sharing your positive experience with us and for choosing to stay at our establishment.Our team are delighted that you have enjoyed your time and are excited to welcome you back again soon. Kind regardsPark Inn by Radisson Cape Town Foreshore team
Dear valued guest,Thank you for taking the time to share your review with us, and for choosing to stay at Park Inn by Radisson Cape Town Foreshore.We are delighted that you have enjoyed your time with us and are looking forward to welcoming you back again soon.Kind regards
6/10 Okay
Trudi-Ann
Mar 14, 2023
Trudi-Ann
Stayed 4 nights in Mar 2023
Response from GuestRelations on Mar 16, 2023
Hi Trudi-Ann,Thank you for sharing your review, we are delighted that you have enjoyed your time spent with us.We are looking forward to welcoming you back again soon.Kind regardsPark Inn by Radisson Cape Town Foreshore
6/10 Okay
Cynthia
Feb 26, 2023
Liked: Amenities
Cynthia
Stayed 5 nights in Feb 2023
Response from GuestRelations on Mar 20, 2023
Hi Cynthia,Thank you for taking the time to share your feedback with us, and for choosing to stay at the Park Inn by Radisson Cape Town Foreshore. We are looking forward to welcomign you back again soon.Kind regardsPark Inn by Radisson Cape Town Foreshore team
Dear valued guest,Thank you for the positive review and for staying with us.Our team are delighted that you have enjoyed your time with us and are looking forward to welcoming you back again soon.Kind RegardsPark Inn by Radisson Cape Town Foreshore team
Hi Laura,Thank you for sharing your review and for choosing to stay with us.We are looking forward to welcoming you back again soon.Kind regardsPark inn by Radisson Cape Town Foreshore team
4/10 Poor
dan, Irvine
Dec 17, 2022
dan
10/10 Excellent
Lee
Apr 18, 2022
Lee
Stayed 7 nights in Apr 2022
Response from Adrien on Apr 27, 2022
Dear Lee,
Thank you for your feedback and for taking the time to rate your experience. I will certainly pass your review to the team and we do look forward to welcome you back to Park Inn by Radisson Cape Town Foreshore for your future visits. Best regards, Adrien Mpinga Front office Manager.
8/10 Good
Andrew
Apr 7, 2022
Andrew
Stayed 1 night in Apr 2022
Response from Adrien on Apr 12, 2022
Dear Andrew,
Thank you for your feedback and for taking the time to rate your experience. I will certainly pass your review to the team and we do look forward to welcome you back to Park Inn by Radisson Cape Town Foreshore for your future visits. Kind regards, Adrien Mpinga Front office Manager.
8/10 Good
Albert
Business traveler
Feb 9, 2022
Liked: Cleanliness, staff & service, room comfort
Not good not bad
Assigned room was tiny. Toilet was running the whole week I was there, even though I reported it. Covid protocols were lacking at breakfast. Breakfast was basic and food cold. Staff very friendly and ideally located.
Albert
Stayed 5 nights in Jan 2022
Response from Adrien on Feb 15, 2022
Dear Albert,
Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Cape Town Foreshore. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. Thank you once again for your constructive feedback and hope to welcome you back to our hotel in the near future. Kind Regards, Adrien Mpinga. Front Office Manager.
Dear Mr On,Thank you for your feedback regarding your stay at Park Inn by Radisson Cape Town Foreshore. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch. Best regards, Adrien Mpinga. Front office Manager.
Dear Jeantelle, Thank you for your feedback and for taking the time to rate your experience. I will certainly pass your review to the team and we do look forward to welcome you back to Park Inn by Radisson Cape Town Foreshore for your future visits. Kind regards, Adrien Mpinga. Front office Manager.
This is I guess the Radisson budget brand - and it shows. While I was staying here, only 1 of the 2 lifts was working and they were often moving large amounts of stuff from the top floor bar in and ouit (for instance, once it was a lift full of balloons). So the workmen were keeping the lift open and no-one could go anywhere. I knew where the service lift was because we had had to use that when we arrived because neither lift was working. But why weren't the people setting up the party stuff using the service lift?
simon
Stayed 5 nights in Nov 2021
Response from Adrien on Jan 26, 2022
Dear Simon ,Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire team at Park Inn by Radisson Cape Town Foreshore, we apologize for the concerns you have shared about your experience at our hotel. I have addressed the issues raised with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future and make sure your next stay with us is memorable for all the right reasons. Best regards, Adrien Mpinga. Front office Manager.
The staff were friendly and addressed me by name which was wonderful.
The view from the rooftop restaurant is scenic.
The room was cleaned and well stocked with the essentials like milk, coffee, teas, shampoo, conditioner and lotion.
The state of the splash pool however was not clean and my son was disappointed as he couldn’t make use of it. I complained about it at reception but never received feedback.
I was struggling to connect my phone to the tv, tried calling reception several times but couldn’t get through so after physically going down and getting step-by-step instructions, it still didn’t work. Instead of someone coming to physically assist us, we couldn’t connect and that was disappointing.
Wonderful experience.guests had just gotten engaged and were treated so well during this time of covid.
Melissa
Stayed 1 night in Nov 2020
Response from General Manager on Nov 10, 2020
Dear Mellisa
Thank you for taking the time to give us your feedback about Park Inn by Radisson Cape Town Foreshore. I am delighted to read that you enjoyed all aspects of your stay, which makes me very proud of the team and the product at the hotel. I am delighted that we could have been apart of your special moment. I certainly will share your review with our staff and look forward to being able to welcome you back in the near future.
Kind Regards,
Monray Smith
General Manager
Awesome friendly staff, great location, comfortable room with balcony
Lelani
Stayed 3 nights in Sep 2020
Response from General Manager on Oct 19, 2020
Dear Lelani
• Thank you for taking the time to write about your experience of our hotel following your recent stay with us. I am delighted to read that overall your experience was positive about all aspects of your stay .We certainly do hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager
Dear Mr Lennox
Thank you for taking the time to rate your experience of our hotel following your recent stay with us.We certainly do hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager
Dear Andre
Thank you for taking the time to rate your experience of our hotel following your recent stay with us.We certainly do hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager
Quick service. Very easy check in, check out. Excellent staff members.
The rooftop restaurant/bar was noisy on our first night, we requested to change to another room on the lower floor. They did it happily next day. Thank you.
Good breakfast. Good bar and restaurant.
Verified traveler
Stayed 3 nights in Mar 2020
Response from Monray Smith on Apr 6, 2020
Dear Anonymous
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. I am delighted to read that overall your experience was positive about all aspects of your stay .We certainly do hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager
We enjoyed our stay at the Park Inn. Our room was small but had a fabulous view of the city. The hotel was within walking distance of the V&A Waterfront (about 20 minutes) and of the CBD. We did not walk here at night though.
Breakfast buffet was very good as was dinner in their restaurant. Nice bar on the 11th floor with a good view of the city. The Staff was helpful, stored our luggage and booked transport for us to the AIrport. We would recommend this hotel.
Ruth
Stayed 2 nights in Mar 2020
Response from Monray Smith on Apr 6, 2020
Dear Ruth
Thank you very much for your kind rating and wonderful comments. We are so glad that you chose to stay with us and appreciate your recommendation and feedback given. We am so pleased that you experienced true Feed Good moments and hope that we get to welcome you back soon.
Kind regards,
Monray Smith
General Manager
Dear Lelani
Thank you for providing us with your feedback.We look forward to welcoming you back during your next trip to Cape Town.
Kind regards,
Monray Smith
General Manager
6/10 Okay
Pia
Mar 9, 2020
Liked: Cleanliness
OK location
Room was big and clean.
I did not like the pool area.
To small both area and pool.
The morning buffet was not tidy
Pia
Stayed 2 nights in Mar 2020
Response from Monray Smith on Apr 6, 2020
Dear Pia
Thank you for your review and we regret to hear you were disappointed with the breakfast buffet. We value your feedback. I do however hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager
10/10 Excellent
Verified traveler
Mar 8, 2020
Verified traveler
Stayed 2 nights in Mar 2020
Response from Monray Smith on Apr 6, 2020
Dear Anonymous
Thank you for providing us with your feedback. We look forward to welcoming you back during your next trip to Cape Town.
Kind regards,
Monray Smith
General Manager
Super breakfast and very nice simple , new hotel in great location.
Jarmila,Cassand
Stayed 1 night in Mar 2020
Response from Monray Smith on Apr 6, 2020
Dear Jarmila
Thank you for providing us with your feedback.
I am delighted to learn that we were able to provide you with a memorable experience during your time with us.
We look forward to welcoming you back during your next trip to Cape Town.
Kind regards,
Monray Smith
General Manager
Dear Anonymous
Thank you for providing us with your feedback. We look forward to welcoming you back during your next trip to Cape Town.
Kind regards,
Monray Smith
General Manager
We thought this was a great hotel. Staff were friendly and helpful and kind. Hotel shuttle was a bonus. The food was delightful and reasonably priced. The place was clean. The wifi was great. The view from our room was AMAZING ❤️ (Mountain view). The shower was great and the bed was very comfy.
The only one thing we were disappointed with was the pool. The photos on the internet made it look a LOT bigger than it is!!! It’s basically a fish tank and being in the bar you can’t go and have a peaceful time or a proper swim.
The location was also great. Short walk to V&A
A
Stayed 7 nights in Feb 2020
Response from Monray Smith on Apr 6, 2020
Dear A
Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff were helpful and friendly. I am extremely happy to read that you had a fantastic time with us and during your stay and that you found our location central to the many attractions around. The views are truly breath-taking of the Table Mountain and pleased that you could enjoy the view from the comfort of your room.
I will certainly pass your review to the team and hope that we do look forward to welcome you back to Park Inn by Radisson Cape Town Foreshore for your future stays.
Kindest regards,
Monray Smith
General Manager
Very nice hotel! Staff was helpful! They were always smiling to us!
Hotel is very well located. It is a 15-minute walk to pretty much everything (V&A Waterfront, Bo-Kaap, etc.).
The rooftop terrace is pretty nice with a view on Table Mountain. We were disappointed by the fact that the terrace was closed every night during our stay. We can't really blame the hotel though as the nights were really windy.
The pool is much smaller than it looks on the pictures. No one really used it. Rooms are a bit on the smaller side, but they're very clean. Our room had a big window with a view on Table Mountain which was so beautiful!
The only ''bad'' thing about the hotel is that the area can get pretty 'sketchy' at night. Avoid walking alone at night. We took Uber to go everywhere. It can also get a bit sketchy during the day if you venture on the wrong street. Tip: Even though it's easy and fast to walk to Bo-Kaap, we suggest taking an Uber or a taxi. Some streets are not as 'safe' as others. We got followed for 10 minutes by a begger. We are not trying to taint the reputation of Cape Town or the hotel. Any big city in the world has those issues. Please do not let this influence your decision to visit Cape Town. We were there for 2 weeks and always felt generally safe. We took good precautions and nothing happened to us! :)
Cape Town is sooo worth visiting!! You just have to be smart, like in any big city!
Verified traveler
Stayed 5 nights in Feb 2020
Response from Monray Smith on Apr 6, 2020
Dear Anonymous
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. I am delighted to read that overall your experience was positive about all aspects of your stay. Our unique and central location in combination of our staff is what makes the Park Inn such a great hotel. .We certainly do hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager
Good even if no recognition of my gold status in radisson
jean claude
Stayed 1 night in Feb 2020
Response from Monray Smith on Apr 6, 2020
Dear Mr Claude
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. I am delighted to read that overall your experience was positive about all aspects of your stay .We certainly will look into the areas mentioned in your review and do hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager
Dear Mr Rupert
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. I am delighted to read that overall your experience was positive about all aspects of your stay .We certainly do hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager
8/10 Good
Martin
Feb 4, 2020
Martin
Stayed 3 nights in Jan 2020
Response from General Manager on Nov 1, 2020
• Thank you for taking the time to write about your experience of our hotel following your recent stay with us. I am delighted to read that overall your experience was positive about all aspects of your stay .We certainly do hope that we get the chance to welcome you back should your travels bring you to Cape Town again. Kind regards, Park Inn by Radisson Cape Town Foreshore
The Hotel is very good and fairly central however the walk to the Waterfront can be uncomfortable and intimidating.
Verified traveler
Stayed 8 nights in Jan 2020
Response from Monray Smith on Apr 6, 2020
Dear Anonymous
Thank you for providing us with your feedback. We look forward to welcoming you back during your next trip to Cape Town.
Kind regards,
Monray Smith
General Manager
We loved the staff. They were so friendly and helpful. It’s as if they really like people and their jobs. I wish they would give top sheets, because the duvet is too warm. It was a nice walk to the hop on hop off bus, either at the convention center or Long Street, where they are most helpful also. We had Room 606 and the Air con, was working well, my hubby likes it cool. The view from that room was also great. We enjoyed the roof top bar.
Verified traveler
Stayed 3 nights in Jan 2020
Response from Monray Smith on Apr 6, 2020
Dear Anonymous
Wow! What amazing feedback. It was a great pleasure reading about your time spent with us. We pride ourselves in providing excellent service and ensuring that our guests have a stay nothing short of spectacular . We am overjoyed that you had such an experience with us.
I have ensured to share your feedback with the remainder of the Team in efforts for them to keep up the good work.I certainly will share your review with our staff and look forward to being able to welcome you back in the near future.
Kind Regards,
Monray Smith
General Manager
Everything was perfect. All the staff was so so lovely and friendly. Room was was amazing. View was stunning. Everywhere was clean. Our room was spotlessly clean. Breakfast was excellent and the chef cooked eggs perfectly! Car parking was very secure and the guy at the garage gate was awesome. Cannot fault anything. Thank you all the staff for brilliant stay.
Verified traveler
Stayed 3 nights in Jan 2020
Response from Monray Smith on Apr 6, 2020
Dear Anonymous
Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff went over and above to ensure that you felt at home whilst staying in Cape Town. I am extremely happy to read that you had a fantastic time with us . The views are truly breath-taking of the Table Mountain and pleased that you could enjoy the view from the comfort of your room.
I will certainly pass your review to the team and hope that we do look forward to welcome you back to Park Inn by Radisson Cape Town Foreshore for your future stays.
Kindest regards,
Monray Smith
General Manager
Dear Allistair
Thank you for providing us with your feedback. We look forward to welcoming you back during your next trip to Cape Town.
Kind regards,
Monray Smith
General Manager
Park inn is situated very near the ICC (within walking distance). Good location for business - all major companies are in close proximity. Waterfront is also witin walking distance. Front desk staff were very friendly especially Lonke. Hotel provides a complimentary shuttle to locations within a 3km radius. Room is spacious and comfortable - great view of table mountain Breakfast variety was quite basic. Hotel provides lots of soap but no hand cream which we found quite strange.
Farzana
Stayed 1 night in Jan 2020
Response from Monray Smith on Apr 6, 2020
Dear Farzana
Thank you for taking the time to write about your experience of our hotel following your recent stay with us. I am delighted to read that overall your experience was positive about all aspects of your stay .We certainly do hope that we get the chance to welcome you back should your travels bring you to Cape Town again.
Kind regards,
Monray Smith
General Manager