Our room was far to small either boiling hot or when the air con was on which blew all over you in bed it was freezing
Don't choose a room at the front of the hotel as lots of traffic and very noisy
Complained to the staff next day and asked for a discount but to no avail, they just said take it up with Expedia as I booked through them
This is the first time I've made a hotel complaint and put it on a site but I was so disappointed with the hotels attitude
Comment from Hotel Management
Jan 31, 2017 by Management, Hotel Management
Thank you very much for taking the time to rate and review your stay at Protea Franschhoek.
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations.
We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas and as you noticed, we are currently getting ready to undergo a major renovation of our Guests areas. These areas are sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.
Thank you for providing feedback that will ultimately help and improve our effectiveness and procedures
Management and Team