Terrace/patio

Reviews of Protea Hotel Fire & Ice by Marriott Cape Town

4 out of 5
Protea Hotel Fire & Ice by Marriott Cape Town
New Church & Victoria Street, Tamboerskloof, Cape Town, Western Cape

Reviews

8.0

Very Good

Rating 10 - Excellent. 121 out of 351 reviews" "
Rating 8 - Good. 141 out of 351 reviews" "
Rating 6 - Okay. 50 out of 351 reviews" "
Rating 4 - Poor. 26 out of 351 reviews" "
Rating 2 - Terrible. 13 out of 351 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and service was beyond!
Stayed 8 nights in Dec 2023
Response from Fire & Ice family on Mar 13, 2024
Thanks a million Malak for the stellar review! We're thrilled you had such a great experience with our staff and service. Hope to see you again soon!

8/10 Good

Carolyne

Liked: Cleanliness, staff & service, property conditions & facilities
My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place
Stayed 1 night in Dec 2023

8/10 Good

Oladipo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet place with a good vibe. Good for business and pleasure.
Stayed 6 nights in Dec 2023
Response from Fire & Ice family on Mar 15, 2024
Thanks Oladipo for the four-star love! Glad you enjoyed our chill vibe. Hope to catch you again soon!

10/10 Excellent

Janet

Stayed 1 night in Oct 2023

6/10 Okay

tiffany

Traveled with group
Great sleep
It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!
Stayed 1 night in Oct 2023

4/10 Poor

Richard

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Funeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
It was the blessing weekend ever ❤️ Everything was perfect Your food Place Staff
Stayed 1 night in Sep 2023

10/10 Excellent

Keren-happuch

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 9 nights in Jul 2023
Response from Fire & Ice family on Mar 15, 2024
Thank you Keren-happuch for the fantastic review! We're thrilled to hear that everything was great during your visit. We can't wait to welcome you back again soon for another wonderful experience!

10/10 Excellent

uzoma

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is everything one looks for in a hotel. Their services are excellent. I would recommend it for anyone around that area.
Stayed 9 nights in Jul 2023
Response from Fire & Ice family on Mar 15, 2024
We're delighted to hear that our hotel met all your expectations! Thank you Uzoma for your kind words about our excellent services. It means a lot to us. We truly appreciate your recommendation and look forward to hosting you again!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noise & Racket
While all other aspects of the hotel is perfect sevice, food etc, the actual hotel isnt built propperly for noise cancellation. With a night club just across the road this is obvious.
Stayed 5 nights in Jun 2023

4/10 Poor

Katherine

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else
Stayed 2 nights in Apr 2023

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great. There was a variety to choose from at every meal. I didn't know about load shearing Until a cab driver told me. I just thought we were experiencing something temporary. Didn't know all of south Africa was experiencing the same thing.

8/10 Good

Kevin

Liked: Cleanliness
Disliked: Staff & service
Solo Traveller - Frequent CT visitor
My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.
Stayed 6 nights in Apr 2023

10/10 Excellent

Hanania

Stayed 6 nights in Mar 2023
Response from Fire & Ice family on Mar 15, 2024
Thank you Hanania for the fantastic rating!. We're thrilled to hear that you had a great experience with us. We hope to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond was very helpful
Stayed 1 night in Mar 2023
Response from Fire & Ice family on Mar 15, 2024
Wow Karen! Thanks a bunch for the stellar 5 out 5! Our team is thrilled to hear we hit the mark and went the extra mile for you. We look forward to serving you again soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller - 4 nights
Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.
Stayed 4 nights in Mar 2023

4/10 Poor

Steven

Traveled with partner
Disliked: Amenities
Strange hotel, small box room, bizarre design choices.
Stayed 2 nights in Feb 2023
Response from Fire & Ice family on Mar 15, 2024
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize if our accommodation did not meet your expectations. We will take your feedback into consideration for future improvements. If you have any further concerns, please do not hesitate to reach out to us directly.

8/10 Good

David

Stayed 1 night in Jan 2023
Response from Fire & Ice family on Mar 15, 2024
Thanks David for sharing your feedback. We can't wait to host you again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jan 2023
Response from Olivia on Mar 21, 2023
Dear Michaelthank you so much for your review.Kind RegardsReservations

10/10 Excellent

John

Stayed 3 nights in Jan 2023

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.
Stayed 4 nights in Jan 2023

10/10 Excellent

Bahast, Athens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel 🏨
Response from Fire & Ice family on Mar 15, 2024
Thanks a million Bahast for the five-star love! We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon for another wonderful stay!

6/10 Okay

Donald

Stayed 5 nights in Nov 2022

10/10 Excellent

A.

Response from Fire & Ice family on Mar 15, 2024
Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear about your positive experience with us. We look forward to serving you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Cape Town stay
The location is perfect. Close to Kloof Street. Very secure. The rooms were modern and clean. Staff is top notch. Highly recommend
Stayed 4 nights in Nov 2022

2/10 Terrible

Promy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
First morning showers where blocked after that our day two we came back from the hotel at 17:00pm our hotel light was blue showing they must clean our room , we got there the room was not cleaned, we asked about the towels being changed daily they say no u use the same towels until you check out , so disappointed in protea hotel fire and ice
Stayed 4 nights in Nov 2022

8/10 Good

fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very small and crouded
Stayed 2 nights in Oct 2022
Response from Fire & Ice family on Mar 15, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear you had a positive experience overall. We hope to see you again soon!

8/10 Good

Collin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly staff, had breakfast and the variety was fantastic.... Will definitely be back...
Stayed 3 nights in Sep 2022

8/10 Good

Mfundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Fire & Ice family on Mar 15, 2024
Thank you Mfundo for choosing our hotel and for the feedback! We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon!

4/10 Poor

Patricia

Stayed 5 nights in Jul 2022
Response from Fire & Ice family on Mar 15, 2024
Thank you Patricia for your feedback. We appreciate your patronage and regret any inconvenience you experienced during your stay. We're here to address any concerns you may have, please feel free to reach out to us directly. We look forward to the opportunity to exceed your expectations during your next stay with us.

8/10 Good

Barend Hermanus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good situated and friendly service
Stayed 1 night in Jul 2022
Response from Claire on Jul 7, 2022
Dear Mr. Hermanus Thank you for your positive feedback. We look forward to welcoming you back again very soon!

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE SERVICE WAS AMAZING..VERY CONVENIANT LOCATION...AFFORDSBLE DINING AND DRINKING PRICES..THE HOTEL CLEAN AND PERFUMED
Stayed 5 nights in May 2022
Response from Claire on Jul 7, 2022
Good day Joaquin Thank you for your positive feedback, it is greatly appreciated. We look forward to welcoming you back again soon!

8/10 Good

Yvonne Nyasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Claire on Jul 7, 2022
Dear Yvonne, Thank you for your positive score. We look forward to welcoming you back again soon!

2/10 Terrible

Tyrell

Stayed 1 night in Apr 2022

10/10 Excellent

Ntiyiso

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Busy Hotel
The room was pleasant and the staff friendly. There’s just a lot of people who are not overnight Hotel guests (which made me some what uncomfortable)
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Marketing at Fire and Ice Cape Town on Feb 7, 2022
Dear valued guest, Thank you for taking the time to review your recent stay with us. We are pleased that you have enjoyed your stay and cannot wait to welcome you back soonest. Thank you for choosing to stay with us.

8/10 Good

Luvuyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 5 nights in Dec 2021
Response from Fire and Ice Cape Town on Jan 27, 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

10/10 Excellent

EW

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of the city. Great for walking to all the nice spots in town
Stayed 3 nights in Jan 2022
Response from Fire and Ice Cape Town on Jan 27, 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

8/10 Good

Alli Mahomed

Traveled with family
Liked: Cleanliness, room comfort
Overall a nice stay , a bit slow on the service delivery
Stayed 5 nights in Dec 2021
Response from Fire and Ice Cape Town on Jan 27, 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

8/10 Good

Itumeleng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay.
The stay was good. The staff is super friendly. They offer a safe bag drop off should you arrive earlier than the check in time. The location was not my favorite. It’s far from the busyness of the city. The food variations could be improved.
Stayed 1 night in Dec 2021
Response from Fire and Ice Cape Town on Jan 27, 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

6/10 Okay

Verified traveler

lts a good hotel
the hotel atmosphere is ok
Stayed 5 nights in Dec 2021
Response from Fire and Ice Cape Town on Jan 27, 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

8/10 Good

Alli Mahomed

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable, neat rooms , however in safe was not attended to for the duration of 8 days , telephone also not working, otherwise descent
Stayed 1 night in Dec 2021
Response from Fire and Ice Cape Town on Jan 27, 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. The telephone has been addressed and fixed. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

10/10 Excellent

RM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was absolutely amazing
Stayed 5 nights in Dec 2021
Response from Fire and Ice Cape Town on Jan 27, 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

8/10 Good

Jermayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire & Ice 204
It was a short overnight stay. Reception Staff was friendly and room was in good order. Overall satisfied with the room and Room service was effecient.
Stayed 1 night in Nov 2021
Response from Fire and Ice Cape Town on Jan 27, 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is modern & attractive. Service is very good . Found the room to be disappointing. Room is really tiny & not pleasant if you want to sit & relax in the room whilst not sleeping . Insufficient windows & natural light
Stayed 3 nights in Nov 2021

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

Mohammed Amin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located City Hotel
Early arrival in Cape Town and allowed us to check in at 9am - great start to our stay ! Rooms are good size, clean, comfortable with good bedding - we chose Mountain facing. Luggage storage was well located in the reception and we used the free street parking outside the Hotel. Did not take meals and many nearby restaurants and coffee shops. Hotel is midpoint between Table Mountain and Waterfront - perfect location. Thanks for a great stay !
Stayed 2 nights in Sep 2021
Response from Fire and Ice Cape Town on Sep 27, 2021
Dear valued guest, Thank you for taking the time to review your recent stay at Protea Hotel Fire and Ice! by Marriott Cape Town. We strive to not only meet but exceed guest expectations all round, ensuring memorable experiences. We look forward to welcoming you back soonest. Kind regards Fire and Ice! Hotel Team

10/10 Excellent

Delina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend getaway.
Hotel is conveniently located within easy driving distance to local hotspots. The property amenities were above expectation. Altogether a lovely experience.
Stayed 3 nights in Aug 2021
Response from Fire and Ice Cape Town on Sep 1, 2021
Dear valued guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel Fire & Ice! Cape Town. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, GOUS VAN ROOYEN Sales and Marketing Manager Protea Hotel Fire and Ice! by Marriott Cape Town gous.vanrooyen@proteahotels.com 0214882555

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Fast Wifi, close to restaurants & bars! Clean & modern
Stayed 7 nights in May 2021
Response from General Manager on Jun 8, 2021
Dear Wayne Thank you for your words of appreciation on the survey that you completed during your recent stay at Protea Hotel Fire & Ice. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Fire & Ice and to hearing from you again! Best regards, Albert Smit General Manager