Ratings based on 283 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Had wall AC's that blew directly on you ALL the ti

Posted Feb 19, 2017
See above direct torrent of air full time, hate that type of AC and never get it knowingly Wish I knew ahead of tlme!
Comment from Hotel Management
Mar 3, 2017 by Janneman , Hotel Management
Dear Anonymous - apologies for the air con blowing on you - please make a note on your next booking so that we are aware of this and can find a room where the AC does not blow onto the bed.
2 out of 5
by A verified traveler

Posted Feb 12, 2017
Cons: time to bull doze the hotel and rebuild
was tired and dirty at times not conveniently laid out and amenities were sadly lacking
Comment from Hotel Management
Mar 3, 2017 by Janneman , Hotel Management
Please accept our apologies for the stay experience you had with us - we are sharing with the relevant hotel teams to ensure they maintain the environment.
1 out of 5
by A verified traveler from Texas

Worst hotel. Ever.

Posted Jan 9, 2017
Pros: Adan and a lady in the restaurant with red hair actually smiled. They may have literally been the only ones.
Cons: Everything. Literally. There isn't one aspect of that hotel's operation that shouldn't be reworked.
Location: Location was good. Quick walk or Uber to Long Street.
Bad check in - they ask guests to "guess" how much they might spend in a day to determine the credit card hold authorization amount. Rooms not prepared as we had asked - after asking 3 times we gave up. We needed one room with one bed, and another room with two beds, which apparently is too much work for them. This hotel is falsely advertised on Expedia - they DO NOT have king sized beds. We were placed in a room with a queen and the hotel staff told me that was their king size. Elevators under construction for over a year now. Two elevators are available but very slow. Rooms very small, the professional photos are misleading. Be prepared to duck to not hit your head on the wall-mounted TV. Feces smell coming from the shower drain. New Year's Eve party poorly managed and folks without VVIP access were allowed in that area, creating a 40 minute wait at the bar. Communication from the top-down is non-existent. Every time we asked an employee a question, they said, "Let me go get my manager." Staff are rude and act like you are an inconvenience to them. No semblance of customer service happening at this place. The entire hotel is disorganized and poorly managed. We stayed for 6 nights, so the problems were compounded each day. Bottom line - service is terrible. I can guarantee you will get more for your money at a hostel for a much cheaper price. Don't let your fabulous vacation to Cape Town be overshadowed by a terrible hotel experience.
Comment from Hotel Management
Jan 23, 2017 by Janneman , Hotel Management
Dear Lacy Thank you for the compliment to Aden - we have shared this with him. Please accept my apologies for the hotel not meeting or exceeding your expectations. You are welcome to make contact with me so that we can ensure your next stay is amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for walking

Posted Jan 3, 2017
Breakfast was great, laundry was easy to have done, staff very friendly. Location was close to tourist locations (the Company Gardens, museums, St George's Cathedral).
Comment from Hotel Management
Jan 6, 2017 by Janneman , Hotel Management
Thank you for staying with us and for the review - we are looking forward to welcome you back and I am sure there are a few more places to explore and experience.
3 out of 5
by A verified traveler from Melbourne

Nice location... but the rooms are very small

Posted Jan 3, 2017
Pros: Location is great
Cons: Get a coffee station for breakfast!!
Hotel is in a good location in the city, close to long street and Kloof Nek. The rooms are very small and the furnishings are now getting dated. The bathroom is part of the room with the washbasin and the shower being in the room, which isnt great. The pool area is very small, so not great if you want to relax around the pool. I stayed here in December which was very busy, it took around 15 minutes each morning to get a cup of coffee at breakfast, there wasnt a coffee station to help yourself, you had to order from the staff, who were extremely busy. One morning had to wait 10 minutes to get cutlery as there was no clean cutlery on the tables. Overall I found this hotel expensive for the facilities and service.
Comment from Hotel Management
Jan 23, 2017 by Janneman , Hotel Management
Dear James Thank you for staying with us and for sharing your review - we are sharing your feedback with our restaurant team to ensure they meet and exceed expectations in the future. Wishing you safe travels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Friendly staff, close to city spots and only 10mins from the waterfront.
Comment from Hotel Management
Dec 19, 2016 by Janneman , Hotel Management
Dear Oscar - thank you for staying with us and we hope you had a great time exploring and experiencing Cape Town - looking forward to welcome you back!
2 out of 5
by A verified traveler

Great location, poor hotel

Posted Nov 29, 2016 on Hotels
The hotel is well situated but the noise level inside is unbearable. The music is pumping so loudly that you can't even hear what the receptionist is saying. The sound is muffled in the rooms but I was awoken very, very early by the cleaners who were standing right outside our door chatting and laughing loudly. Great location but too noisy and the hotel an overhaul. (The swimming pool was absolutely disgusting.)
5 out of 5
Recommended
for Everyone
by A verified traveler from Johannesburg South Africa

the hotel was excellent the welcoming was good

Posted Nov 21, 2016
Pros: it has nice rooms
Cons: Honesty of their staff
Location: the location is good
the only problem is that I forgot the black bag Mmimos paper bag which two hand bags in it, one is new. I tried to call with no luck. they always promised to comeback to me, still waiting
Comment from Hotel Management
Dec 19, 2016 by Janneman , Hotel Management
Dear Zac Thank you for staying with us and I am sorry about the missing bag - please make contact with me. Wishing you safe travels and looking forward to welcome you back!
3 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for staying with us and we look forward to welcome you back again soon!
3 out of 5
by A verified traveler

Beware if have more than one continous booking!

Posted Oct 18, 2016 on Hotels
Irritating that despite telling reception that had multi bookings running one immediately after the other due to extension of original booking being required, at the end of each booking, I kept getting called or visited asking when I was checking out and my room keys kept being cancelled and I had to visit reception again and again. Internet is free by 500MB vouchers. They give you a few vouchers at a time and can also be irritating if staying for a long while, as I was, to keep going to reception to get internet vouchers and separate vouchers for each device you operate. Having said that it was an OK hotel and would stay again depending on comparative price with similar premises
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for staying with us and I am sorry we could not get it as smooth as possible - looking forward to welcome you back!