Worst hotel. Ever.
Posted Jan 9, 2017
Bad check in - they ask guests to "guess" how much they might spend in a day to determine the credit card hold authorization amount. Rooms not prepared as we had asked - after asking 3 times we gave up. We needed one room with one bed, and another room with two beds, which apparently is too much work for them. This hotel is falsely advertised on Expedia - they DO NOT have king sized beds. We were placed in a room with a queen and the hotel staff told me that was their king size. Elevators under construction for over a year now. Two elevators are available but very slow. Rooms very small, the professional photos are misleading. Be prepared to duck to not hit your head on the wall-mounted TV. Feces smell coming from the shower drain. New Year's Eve party poorly managed and folks without VVIP access were allowed in that area, creating a 40 minute wait at the bar. Communication from the top-down is non-existent. Every time we asked an employee a question, they said, "Let me go get my manager." Staff are rude and act like you are an inconvenience to them. No semblance of customer service happening at this place.
The entire hotel is disorganized and poorly managed. We stayed for 6 nights, so the problems were compounded each day. Bottom line - service is terrible. I can guarantee you will get more for your money at a hostel for a much cheaper price. Don't let your fabulous vacation to Cape Town be overshadowed by a terrible hotel experience.
Comment from Hotel Management
Jan 23, 2017 by Janneman , Hotel Management
Thank you for the compliment to Aden - we have shared this with him. Please accept my apologies for the hotel not meeting or exceeding your expectations. You are welcome to make contact with me so that we can ensure your next stay is amazing.