Ratings based on 156 Verified Reviews

4.3 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Calgary, Alberta, Canada

Very poor experience.

Posted Jul 31, 2016
1) Front desk staff was terrible (although other staff, especially the concierge, were excellent). At initial encounter, the front desk person didn't bother to tell us about the free shuttle or that we needed a new parking pass in addition to the ticket we were given on entry. Discovered the need for the new pass upon trying to leave. While held up at the exit, a second front desk person spoke very rudely first to the (polite) hotel parking attendant who was trying to help me, then to me personally (and I mean very rudely). 2) I booked a "standard guest room", which is listed as a "room with view". Since the hotel is on the ocean, my assumption was that room with view meant ocean view. Our "view" was of the front parking lot (and the room we were given -- 235 -- was for other reasons as well probably the worst room in the place). Unlike every other ocean side hotel at which I have booked on Expedia, this hotel does not indicate if your room is ocean view or not. We would certainly have paid for ocean view had this been clear. 3) The shower in our room leaked water, leaving your socks damp whenever you used the toilet. I note that another reviewer on another site noted the leaking shower issue too, which tells me that these folks are falling down on responses to issues. This is a 3 star masquerading (and pricing itself) as much more. Not for those with high expectations, and this experience has ensured I won't be booking with this chain again.
Comment from Hotel Management
Jan 26, 2017 by Debra SIvertsen, Hotel Management
Dear John, Thank you for taking the time to write a review, and bringing this matter to our attention. We are sorry to hear that you were given the wrong guest room type during your stay with us. Our aim is to fulfill each of our guest’s requests and we are disappointed that we fell short. We hope to have the opportunity to serve you in the future. Should you book another reservation with us, we invite you to contact us directly so we may discuss your reservation in detail in advance of your arrival. All the other comments have been noted, thank you. Best regards Debra Sivertsen General Manager
4 out of 5
by Hendrik

Posted Jul 20, 2016 on Hotels
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Hendrik, Thank you for your 4 star rating. Best regards Debra Sivertsen
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2016
Amazing staff at this property, so helpful and accommodating
Comment from Hotel Management
Aug 29, 2016 by Debra Sivertsen , Hotel Management
Dear Anonymous, Thank you for taking the time to post a review online. We are happy that you enjoyed your stay with us. Best regards General Manager
5 out of 5
by DANIELI from FRANCISTOWN BOTSWANA

Posted Jul 18, 2016 on Hotels
GOOD STAFF, GOOD AMENITIES, EXCELLENT AMBIENCE
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Danieli, Thank you for taking the time to post a review online. We are happy that you enjoyed your stay with us. Best regards Debra Sivertsen
5 out of 5
by J P from Mossel Bay

JP

Posted May 29, 2016 on Hotels
Outstanding!!!!
Comment from Hotel Management
Dear JP, Many thanks for your review. Wishing you all the best Regards Debra Sivertsen General Manager
5 out of 5
by Anton from Durban

Ten out of ten

Posted May 20, 2016 on Hotels
Always looking forward to staying here, one of the best hotels in Cape Town for sure.
Comment from Hotel Management
Dear Anton, Thank you very much for taking the time to deliver your comments. What a pleasure it is to receive such wonderful feedback! Best regards Debra Sivertsen General Manager
4 out of 5
by Felipe

Posted May 9, 2016 on Hotels
Comment from Hotel Management
Dear Felipe, Many thanks for your rating. Best Regards Debra Sivertsen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Honeymoon

Posted Mar 27, 2016
Spent the last week of our honeymoon at this hotel (October 25 - 31, 2015). We decided to upgrade to a business class room, and it was worth it (Heidi the general manager worked with us to accommodate this request and she was nothing short of amazing)! The hotel staff was very attentive, food was of superior quality, and the spa was great. Since it was our honeymoon, the hotel greeted us with a complimentary bottle of champagne and chocolate covered strawberries in our room - it was a nice touch! The hotel itself is in a very safe location and has hourly shuttles to the V&A waterfront (which is also a 10 minute walk if you're good with directions). In the event we are fortunate enough to go back to Cape Town, we would definitely stay here again.
Comment from Hotel Management
Jun 10, 2016 by Debra Sivertsen , Hotel Management
Dear Eddie, Thank you for taking the time to write down your positive feedback after your recent stay with us at Radisson Blu Hotel Waterfront . I am delighted to hear that you enjoyed your time spent at the hotel so much and the welcoming service offered had met your expectations. Looking forward to your return in the near future. Best regards Debra Sivertsen General Manager
3 out of 5
by Paul

Posted Feb 24, 2016 on Hotels
Comment from Hotel Management
Dear Paul, Many thanks for your review. Best regards Debra Sivertsen General Manager
2 out of 5
by A verified traveler

Greatest view with the worst service

Posted Feb 3, 2016 on Hotels
What a view from the business class room! Just a pity that the aircon was not working, the coffee machine was not working, the sliding door to the balcony was not oiled and just seemed stuck, leaking shower (seals torn and hanging in open sight). The wordt was the hotels' preference to service an outside group in the reataurant (apparently booked long ago) which meant we could not book a table.... Just not worth it!... this Hotel has such a great setting.... I wonder if the group even gets one star at other venues?
Comment from Hotel Management
Feb 9, 2016 by Ashley, Hotel Management
Thank you for taking the time to write your review. We are glad you liked the view from your room and hope you enjoyed your visit to the city. We apologize you were disappointed with the condition of the room you received, including the air conditioning, coffee machine, and shower. We appreciate your comments and have shared your feedback with hotel management to ensure all guest rooms are up to Radisson Blu standards.