Overall our stay was great - mainly due to the wonderful location of this hotel. However, our room was far below average. We were placed in a bedroom on the first floor overlooking the parking lot so we were unable to keep our window curtains open at any time. It was very upsetting and I would not recommend the hotel based on the fact that they would actually rent out a room like this to paying customers. This hotel is not cheap by any means so I was very disappointed for what we received.
Comment from Hotel Management
Apr 17, 2017 by Debra Sivertsen, Hotel Management
Dear Valued Guest,
I would like to take this opportunity to thank you for the review posted, regarding your recent stay with us. Please let me start by apologising for the inconvenience that you experienced during your recent stay with us. This is by no means a reflection of the high standard of quality and service that the Radisson Blu Hotel Waterfront is usually proud to offer.
Any comments we receive from our guests are invaluable to us, letting us know where we are getting our service and product right and in some cases, where we need to improve. Please be assured that I have personally investigated the matter of service with my management and handled the necessary internal shortfalls accordingly.
If there is anything else that I can do, please do not hesitate to contact me.
Once again I apologise for the inconvenience caused.
I look forward to welcoming you back to the Radisson Blu Hotel Waterfront when you are next in Cape Town.