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Reviews of Radisson Blu Le Vendome Hotel

4 out of 5
Radisson Blu Le Vendome Hotel
20 London Road, Sea Point, Cape Town, Western Cape

Reviews

7.8

Good

Rating 10 - Excellent. 199 out of 517 reviews" "
Rating 8 - Good. 183 out of 517 reviews" "
Rating 6 - Okay. 64 out of 517 reviews" "
Rating 4 - Poor. 42 out of 517 reviews" "
Rating 2 - Terrible. 29 out of 517 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

JP, Denver, CO

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Unfortunately, a bad experience. Our hotel room was in an unacceptable condition. Various issues including the closet doors, poor AC, drawers coming off, etc, etc. I was told that the hotel was going through remodeling. They offered a refund which they never did after two months of following up with them. Enough said. : (
Stayed 1 night in Jan 2020
Response from Customer Care on Apr 30, 2020
Thank you for taking the time to write a review. It saddens us to know that your stay was anything less than pleasing due to the overall condition of the room at that time. While we wish you had a better experience, it is the feedback like this that we learn from and used to improve upon. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short during your stay. We hope that you will give us a chance to earn back your trust so that we will have another opportunity to do our best and offer great hotel experience that our guests have grown so fond of.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru Blu!
Top notch service all around- front desk, restaurant and house keeping. Employees had team chemistry and it showed. A lot of the reviews which refer to the facilities being dated are unfairly harsh. The hotel is as good as they get in say Europe and has an excelent location close to the beach front and V&A.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Location is very good, however the rooms would require a lot of TLC!!! Pool area very dirty because of birds nesting on hotel roof near the pool.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Mar 2020
Response from Danielle on Mar 24, 2020
THANK YOU

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2020
Response from Danielle Van Rensburg on Mar 23, 2020
Thank you! We look forward to having to back in the future

6/10 Okay

Rosalind, Singapore

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
House keeping is very lacking in standards! Didn’t clean my room properly leaving used cup on the table, not replacing new bath gel, removing our toothbrushes from the glass leaving them on the vanity top and lastly my nightmare..removing my face wash packet! The hotel manager in charge helped finally bringing me a replacement but it took more than an hour to sort I’m out as there was no housekeeping manager on duty! Having to check on at 5am didn’t help matter and I needed to have an early night!! I was totally aghast by the rubbish Housekeeping standard of service!!
Stayed 3 nights in Mar 2020
Response from Danielle on Mar 16, 2020
Dear Valued Client, thank you for taking the time to write a review. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. Yours Sincerely Radisson Blu Le Vendome

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Mar 2020
Response from Danielle on Mar 16, 2020
THANK YOU

8/10 Good

Wesley

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not bad, but could've been better.
We stayed at Radisson Blu Le Vendrome for our trip down for the Cape Town Cycle Tour. The location was perfect. Unfortunately everything else at the hotel seemed less than perfect. The hotel is old and shows with wall paper peeling in areas. The aircon works at first but then decides to blow at any temperature it decides on. My wife and I were bitten badly by ticks. We did ask for clean sheets on the bed, but continued to get bites each night we slept. The morning breakfast spread was great. Service was even better in the breakfast area, with very attentive service staff. Room service was very slow. The food and drinks that arrived were great, no issues - just a timely process to get room service delivered. Overall it wasn't bad, but could definitely have been better for a premium hotel.
Stayed 4 nights in Mar 2020
Response from Danielle on Mar 16, 2020
Dear Valued Client, thank you for taking the time to write a review. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. Radisson Blu Le Vendome is an old and established hotel, and we are renovating the rooms and hope to be complete by the end of 2020. Yours SIncerely Radisson Blu Le Vendome

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A sleep not to be forgotten
Had too sleep in a so called king size bed which was just two beds pushed together leaving an uncomfortable space.
Stayed 4 nights in Mar 2020
Response from Danielle Van Rensburg on Mar 12, 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Mark

Stayed 3 nights in Mar 2020

8/10 Good

MG

Traveled with group
Liked: Staff & service
The location was good, all the sight-seeing places were very near.
Stayed 3 nights in Feb 2020
Response from The Radisson Blu Le Vendome Team on Mar 6, 2020
Dear MG, Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to your next stay. Thanks The Radisson Blu Le Vendome Team

8/10 Good

James

Traveled with family
Liked: Staff & service
Work in progress
The hotel should be described as a work in progress. Many rooms are generally in need of updating, which appears to be happening, judging by the noise from the top floors. The staff are great, if somewhat down in numbers and the duty manager, Sadeek, went out of his way to make our stay enjoyable. In a few years time this hotel should be firing on all cylinders.
Stayed 9 nights in Feb 2020
Response from The Radisson Blue Le Vendome Team on Mar 4, 2020
Dear James, Thank you for taking the time to share your experience with us. We are delighted to see that you enjoyed your stay with us and found our staff to be great. Your feedback has been shared with the team. Thanks The Radisson Blue Le Vendome Team

2/10 Terrible

Darrell, Sydney, Australia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property lacked maintenance. Broken drawers, cupboard has no doors, toilet seat loose. Hotel admin atrocious- messed up booking in every possible way. Staff friendly but never follow through on promises. Hotel transfer did not arrive to collect me from airport. Definitely never again!!!
Stayed 2 nights in Feb 2020
Response from The Radisson Blu Le Vendome Team on Mar 4, 2020
Dear Darrell, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

4/10 Poor

Jacobus

Liked: Staff & service
Stayed 2 nights in Feb 2020
Response from The Radisson Blu Le Vendome Team on Mar 4, 2020
Dear Jacobus, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

10/10 Excellent

John, Stamford UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in sea point Close to sea and good restaurants
Stayed 1 night in Feb 2020
Response from The Radisson Blu Le Vendome Team on Mar 4, 2020
Dear John, Thank you for choosing to stay with us. We are delighted to see that you enjoyed the location. We look forward to hosting you again in the near future. Thanks The Radisson Blu Le Vendome Team

2/10 Terrible

Zahiera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 2 nights in Feb 2020
Response from The Radisson Blu Le Vendome Team on Mar 4, 2020
Dear Zahiera, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

6/10 Okay

Mandy, Sevenoaks

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff. Delicious Breakfast and snacks. Room needed redecorating (which I believe is planned) a few small issues dealt with immediately. Very helpful and friendly tour guide.
Stayed 3 nights in Feb 2020
Response from The Radisson Blu Le Vendome on Mar 4, 2020
Dear Mandy, Thank you for taking the time to share your experience with us. We are delighted to see you found the staff to be helpful and enjoyed the breakfast. We are sorry to see that we missed the mark on some aspects of your stay. Thanks The Radisson Blu Le Vendome

8/10 Good

Elaine

Liked: Cleanliness, staff & service, room comfort
Good Location
Good location. Extremely friendly and helpful staff. Hotel is currently being refurbished which it needs. Shuttle bus on the hour into waterfront. Great location if you like walks along the seafront. Beds extremely comfortable. Housekeeping very good.
Stayed 2 nights in Feb 2020
Response from The Radisson Blu Le Vendome Team on Mar 4, 2020
Dear Elaine, Thank you for choosing to stay with us and for taking the time to share your experience with us. We are delighted to see that you found our staff to be helpful and enjoyed the location. We look forward to your next visit. Thanks The Radisson Blu Le Vendome Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from The Radisson Blu Le Vendome Team on Mar 6, 2020
Dear Anonymous, Thank you for taking the time to rate your share with us. We look forward to your next stay. Thanks The Radisson Blu Le Vendome Team

4/10 Poor

Greg, Worthing

Traveled with partner
Disliked: Staff & service
Good location. Room with several problems on arrival. Not serviced properly so time wasted to address faults. Have stayed twice before not penny pinching obvious now. Breakfast on day one dreadfully organised so long wait for service but better in subsequent days. New manager just appointed to sort things out, apparently. We'll see
Stayed 4 nights in Feb 2020
Response from Danielle Van Rensburg on Mar 7, 2020
Thanks for choosing to stay with us during your stay in Cape Town once again. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Note that breakfast has been changed since your stay and rooms are being refurbished Thanks The Radisson Blu Le Vendome Team

8/10 Good

Shannon

Liked: Cleanliness, staff & service, room comfort
Had a lovely stay. Management however need to do something about the seagulls nesting on top of the portico and outside our room.....become really noisy and are disturbing.
Stayed 1 night in Feb 2020
Response from Chante on Feb 28, 2020
Dear Shannon, Thank you for taking the time to rate our hotel, we appreciate your feedback and hope to welcome you back in the near future, away from the seagulls as we are aware of the birds. We are looking into ways of preventing their nesting. You are welcome to let us know if or when you return. Yours Sincerely Chante

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chante on Feb 28, 2020
Good day, Thank you for taking the time to rate our hotel, we appreciate your feedback and hope to welcome you back in the near future. Yours Sincerely

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
good location, lots of restaurants within walking distance and handy shuttle to v and a waterfront.
Stayed 3 nights in Feb 2020
Response from Chante on Feb 28, 2020
Good day, Thank you for taking the time to rate our hotel, we appreciate your feedback and hope to welcome you back in the near future. Yours Sincerely

2/10 Terrible

Nhlamulo

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Absolutely Terrible!
This was the most terrible stay I have encountered since I started using Hotels.com. As soon as we arrived at the hotel a man came down complaining about lack of soap and how he had called with no response, we thought that is just an oversight. We proceeded to be checked into the room, initially we were told to go to room 715 which was supposed to be with sea view, but we were told last minute that it was not up to scratch and we were to be taken to room 425 with partial sea views! We agreed to that as we were tired. As soon as we got to the room, we requested a bath waste (stopper) of which they said it’s coming, nothing came the whole night. We proceeded to request that a technician come fix the TV, no one came for our during of stay. We didn’t have a working TV or bath. We asked the cleaning lady to come after 5 minutes and when she came back she was very rude we ended up telling her not to clean. We had to go downstairs multiple times to report this and it seems no one was bothered and this is how they normally operate. Terrible or rather no hospitality at all. Worst stay of my life. Does not deserve to be a 4 star! Should be no more than one star!
Stayed 2 nights in Feb 2020
Response from The Radisson Blu Le Vendome Team on Mar 6, 2020
Dear Nhlamulo, Thanks for choosing to stay with us during your stay. We appreciate the feedback given and are sorry if we missed the mark on some aspects of your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to provide an excellent stay in the future. Thanks The Radisson Blu Le Vendome Team

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 6 nights in Feb 2020
Response from Danielle on Feb 10, 2020
Thank you, hope to have you back in the future

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first time here
lovely hotel in the very safe sea point area of cape town wonderful staff throughout the hotel good wifi spacious room only downside being the hotel interior is a bit dated but everything else is spot on..
Stayed 5 nights in Jan 2020
Response from Danielle on Feb 10, 2020
Thank you for the kind words, hope to have you back in the future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff.Very clean throughout and good location.
Stayed 12 nights in Jan 2020
Response from Danielle on Feb 10, 2020
Thank you for the kind words, hope to have you back in the future

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Chante on Feb 6, 2020
thank you for taking the time to review Radisson Blu Le Vendome Regards

10/10 Excellent

Ramohudi Simon

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Chante on Feb 6, 2020
Good day, thank you for taking the time to review Radisson Blu Le Vendome.

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Disliked: Staff & service
the room was acceptable, but the services wasn't happy that much.
Stayed 3 nights in Jan 2020
Response from Chante on Feb 6, 2020
Good day, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. Kind regards, Chante

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Seagulls and old.
Hotel not up to usual standard of RadBlu. Tired and old, needs a revamp. Also rooms very dirty because of old carpets etc. No control of seagulls who nest on roofs and window ledges making excessive noise. Use of balcony limited also. Check in says 2pm on Hotels.com, on arrival told it was wrong and is 3pm. Had to sit around for 1 hour wasting time.
Stayed 3 nights in Jan 2020
Response from Chante on Feb 6, 2020
Good day, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. Kind regards,

10/10 Excellent

Mark, Johannesburg

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were great but the rooms are in dire need of an upgrade.
Stayed 2 nights in Jan 2020
Response from Danielle on Feb 10, 2020
Thank you for the kind words, hope to have you back in the future

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and made us feel so welcome. Excellent position with free shuttle bus to Water Front and only 5 minute walk to promenade and Hop On/Hop off bus. Very clean room with comfortable bed. Excellent breakfast. Only slight problem was the hotel only served food in the bar after 5pm. The food was very good but there were only enough full sized tables for about 12 people to sit and eat.
Stayed 7 nights in Jan 2020
Response from Radisson Blu Le Vendome Team on Jan 27, 2020
Thank you for your feedback and we look forward to welcoming you back

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The general public areas are clean and well maintained. Staff were pleasant and generally helpful. However, on arrival at my room I noticed that the mattress protector was badly stained - this was changed. The room was generally tired (loose and damaged fittings) mouldy bath sealant, stained carpet. When the air conditioning was running water would run down the walls. My request to change rooms was denied being told there were none free. Some rooms were undergoing refurbishment but this led to loud building work noise during the day. My advice if staying here is check you room thoroughly and insist on change if it is not up to standard.
Stayed 4 nights in Jan 2020
Response from Customer Care on Jan 17, 2020
Thank you for taking the time to share your feedback. We are delighted to hear that you were satisfied with the cleanliness of the public areas of the hotel as well as with the helpful staff. On the other hand, we are saddened to know that your stay was anything less than pleasing due to the cleanliness and condition of the room as well as the mattress at that time. We understand how inconvenient that must have been expecting something and we were not able to fulfill that expectation. Know that providing a clean and well-functioning room is our highest priority and we are sorry for any inconvenience this must have caused you during your stay. Your review is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. It is our hope that you will consider returning to stay with us again, so that we may have the opportunity to offer you an experience that is nothing less than excellent.

2/10 Terrible

Verified traveler

Traveled with partner
Didn't get to stay here. I am absolutely convinced (supported by discussions with other affected guests + off the record comments from more than 1 disgruntled hotel employee) that when a high demand materialised sometime later, the rooms were purposely re-sold to capitalise on an opportunity to command an increased room rate, with us the lower cost clients being laid off to alternative cheaper hotels. Diabolical behaviour by hotel manager !
Stayed 10 nights in Dec 2019
Response from Customer Care on Jan 17, 2020
Thank you for taking the time to share your feedback. We apologize for your stay was anything less than satisfying due to the experience and the service you had received from the staff at that time. Know that providing a comfortable and hassle-free stay is our highest priority and we are sorry for we have failed to meet your expectation during your stay. Your review is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. It is our hope that you will consider returning to stay with us again, so that we may have the opportunity to offer you an experience that is nothing less than excellent.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Needs a refurb
The communal areas of the hotel are great but my room was outdated with a broken wardrobe and cracked window. Service was OK. Great location in Sea Point and nice breakfast however.
Stayed 3 nights in Jan 2020
Response from Radisson Blu Le Vendome Team on Jan 27, 2020
Thank you for your feedback

10/10 Excellent

MEV S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW! WOW! WOW!
WOW, WOW, WOW! WHAT A STUNNING HOTEL! FRIENDLY STAFF, GREAT BREAKFAST AND THE VIEW...BALCONY WITH MOUNTAIN AND SEA VIEW 👋
Stayed 1 night in Jan 2020
Response from Radisson Blu Le Vendome Team on Jan 27, 2020
Thank YOU, this is highly appreciated. We look forward to welcoming you back

4/10 Poor

Maya, Lusaka, Zambia

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location is great. Near the sea point promenade. But the rooms are not well maintained. The carpets in the room need thorough scrubbing and housekeeping could do a good job. My daughter spilt soda and the part where the drink spelt remained sticky for the rest of our stay without cleaning. Porters at the hotel: i literally had to beg to be assisted with my luggage and they saw me struggling with 3 suitcases and didnt offer to help. The staff in the restaurant were awesome but the breakfast menu was boring and the same throughout our 5 day stay
Stayed 5 nights in Jan 2020
Response from Customer Care on Jan 15, 2020
Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with the location of the hotel as well as with the restaurant staff. On the other hand, we are saddened to know that your stay was anything less than satisfying due to the multiple concerns you encountered such as the cleanliness of the room, the service you had received and that the food did not have enough options for you to enjoy at that time. We understand how inconvenient that must have been expecting something and we were not able to fulfill that expectation. Certainly, this is not the kind of experience we would like you to have and we are sorry for the inconvenience this must have caused you. Know your review is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. It is our hope that you will consider returning to stay with us again, so that we may have the opportunity to offer you an experience that is nothing less than excellent.

8/10 Good

Philip

Traveled with group
Liked: Cleanliness, staff & service, room comfort
well worth the money
Stayed 8 nights in Dec 2019
Response from Radisson Blu Le Vendome Team on Jan 27, 2020
Thank you for your feedback Hope we will see you again soon

8/10 Good

Mara

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay, but don't expect any gifts
It's a very nice hotel in good condition and clean. The staff was helpful for the most part. However, we asked for a late check-out and we were denied. The staff told us to call the front desk at 8:30am on the day we were checking out to make our request and we were told the hotel was 100% full. After checking out, as we were waiting in the lobby for 2 hours until it was time to go to the airport, we heard the front desk grant other guests' requests for late checkouts. These people clearly put in their requests AFTER we did and this was very disappointing. When inquired about it, the staff offered no explanation. I can only wonder if we were treated this way because we booked through a third party (Hotels.com, in this case). We noticed that all of the hotels we booked for this trip through Hotels.com were not willing to go above and beyond for us - no upgraded rooms, no late check outs, nothing. It makes me question the value of Hotels.com.
Stayed 6 nights in Jan 2020
Response from Chante on Jan 27, 2020
Good Day Mara Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. In terms of why you were not offered a late check out, could not be because of third party bookings, so we will speak to front office. Kind regards, Chante

2/10 Terrible

Jeannette

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late at night with a baby after a six hour drive. On arrival the hotel computers were down so there was a long delay whilst they tried to figure out what rooms we should be in. It took us around 45 mins to check in and the rooms that were allocated very very dated, The coffee machine was broken and not replaced despite 2 requests. We’d booked a family room for my son but there was no cot in the room so they had to make a bed for the baby on the floor. When he pulled his duvet back the sheets were all ripped! We Went to the pool area the next day, the tiled floor looked like it hadn’t been cleaned in months with bird droppings and spillages everywhere. We ordered wine via room service but they had nothing that was on their menu and we ended up with a cheap, nasty alternative. On our 2nd night we were awoken at midnight by the evacuation alarm, followed by an announcement that it was a false alarm! Needless to say we didn’t sleep that night. The hotel is like faulty towers, very very dated and worst of all unclean. I’d rate it two star at best, where four star rating came from god knows!!!
Stayed 1 night in Jan 2020
Response from Customer Care on Jan 15, 2020
Thank you for the review. We are sorry to hear we fell short of your expectations due to the service that you received during check-in, the condition of the coffee machine as well as the bed sheets, the cleanliness of the pool facility, the noise, that you did not find the food option that you were looking for and to the other multiple concerns you encountered during your stay. Know that your voice is important to us and will be used to further improve our services. We hope for another opportunity to leave a more favorable impression in the future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near everything.....................
Stayed 7 nights in Jan 2020
Response from Radisson Blu Le Vendome Team on Jan 27, 2020
Thank you for the feedback

4/10 Poor

Verified traveler

Stayed 11 nights in Dec 2019
Response from Chante on Jan 27, 2020
Good Day, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. Kind regards, Chante

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dated hotel, unclean, broken or missing items in room. Total rubbish definitely not 4 star more like 2
Stayed 1 night in Jan 2020
Response from Customer Care on Jan 15, 2020
Thank you for posting a review. It saddens us to hear that you were not pleased with your stay due to the cleanliness and condition of the hotel as well as the room at that time. Providing our guests with comfortable and relaxing experience is of extreme importance to us and for that reason we are incredibly sorry that we may have missed the mark. Know that your voice is highly important to us and will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

2/10 Terrible

Verified traveler

Traveled with group
the cancelled our booking along with many others the manager had just overturned our booking because he realised people were paying more shocking really I would not book with that hotel or expedia again I realise its more the hotel than yourselves but you had not checked our booking was ok and when told really didn't help
Stayed 8 nights in Dec 2019
Response from Customer Care on Jan 12, 2020
Thank you for writing us a review. Please accept our sincere apologies regarding your cancelled booking at that time. This is certainly not the kind of experience we want our guest to have. Your comments will be forwarded to the hotel for corrective measures to ensure same scenario will not happen again. Please do give us another chance to make things right. Looking forward for your next stay with us.

2/10 Terrible

Verified traveler

On arrival to our hotel after travelling for nearly 24 hours to Cape Town on New Year’s Eve we were told we didn’t have a room , we were put in a derelict hotel up the road. The manager didn’t care a jot and eventually after 6 hours at reception we had to take the derelict hotel for one night , New Year’s Eve and moved to a new hotel the next day. Do not book this hotel as all they did was lie to us about our accommodation. People were sleeping on the floor and one honeymoon couple were told they were to leave. Our party was split up for the week
Stayed 8 nights in Dec 2019
Response from Customer Care on Jan 11, 2020
Thank you for taking the time to share your feedback. We are sorry for your stay was anything less than pleasing due to the availability of the room and the service you had received from the staff at that time. We understand how inconvenient that must have been expecting something and we were not able to fulfill that expectation. Please accept our heartfelt apology for any inconvenience this must have caused you during your stay. Know that your review is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. It is our hope that you will consider returning to stay with us again, so that we may have the opportunity to offer you an experience that is nothing less than excellent.

2/10 Terrible

Colby, El Segundo CA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Stay Here!!! I honestly believe the good reviews are paid for! We booked almost a year ago and they did not have a room for us! Not to mention while waiting we saw 4 families have the same issue or their room was broken or management lied to them. I talked to guest who were during when they returned home since they paid for a room and they did not have one available with no refund!! There was a family with toddlers who waited in the lobby for 6 hours!! Before they got a room. The management will say yes to anything but won’t do any of it. The managers offered for us to stay at the Fire and Ice hotel since they did not have a room. Then no joke 45 seconds later he walks up and says I don’t know who said you were going to another hotel but you are staying with us. I told him after talking to all the guest in the lobby I would prefer to stay at the Fire and Ice. I asked for a written statement saying I would receive a room similar to the upgraded room I purchased with them. He assured me it was not needed and said they will give you a upgraded room while shaking my hand!!! We get to fire and ice and they told us they talked with the manger and told them they only had standard rooms available. This dude with a ponytail lied straight to my face!! Fire and Ice took care of us and it was a good decision for us to move. Our tour guide went to the blu the next day due to error to pick us up and he said while he was waiting he saw 2 groups of guest also complaining. Stay Away!
Stayed 6 nights in Dec 2019
Response from Customer Care on Jan 10, 2020
Thank you for taking the time to share your feedback. We are sorry that your stay was anything less than satisfying due to the availability of the room as well as the service you had received at that time. We understand how inconvenient that must have been expecting something and we were not able to fulfill that expectation again please accept our heartfelt apology for the inconvenience this must have caused you during your stay. Providing a seamless service to our valued guests is of extreme important to us and we are concerned about the satisfaction of our guests. Your review is greatly appreciated as it assists us in our continuous goal of improving our services. We still look forward to serving you in any of our Radisson hotels in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2019
Response from Chante on Jan 27, 2020
Good Day, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. Kind regards, Chante

2/10 Terrible

Marius

Double booking on system
Hotel cancelled our booking due to hotel being full and problem on their system. Received mail confirming cancellation but no repayment or adjustment to reward room utilised. Await feedback asap.
Stayed 1 night in Dec 2019
Response from Customer Care on Jan 11, 2020
Thank you for taking the time to write a review. We are sorry to hear that we fell short of your expectations due to the availability of rooms at that time. If you would want further assistance or if we can, in any way, make further amends, please reach out to our hotel so that we can assist you. Know that your voice is important to us and will be forwarded to the hotel management to further improve our services. Hoping for another opportunity to provide an excellent stay in the future.

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take responsibility
I made a booking through Hotel.com and received confirmation. When I arrived at the hotel I was told there was no room. You have to take responsibility for your relationship with hotel.com. It is not good enough to for you to tell me that it was their fault. We are an elderly couple and you caused us both extra expense and significant distress.
Stayed 2 nights in Jan 2020
Response from Chante on Jan 27, 2020
Good Day John, Thank you for your Rating. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. The results of your stay will most certainly be shared with the staff in order to ensure that the level of service you received is not shared with the rest of our guests and the areas that we need improving on is imperative for staff training To improve where we let you down. Kind regards, Chante