Posted Mar 9, 2014 on Hotels
From day one there were minor things that didn't function. The sofa that could be converted to an extra bed was very short and needed bedlinen. It took 2 days and 3 times mentioning to the reception to get that. There were other such examples. The staff at the reception are all very polite, but not very helpfull and often didn't give us good advice. were also surprised that the hotel in the middle of high season decided to paint and redecorate some of the rooms as well as paint the walls outside the rooms. We could hear the noise and smell the paint in our room, which wasn't very nice. On the last day when we were on the way home we asked the reception to call a taxi. The promised taxi never showed up, but one of the staff from the hotel came instead. So we were stuck in a too small car without a taximeter even with a suitcase between us on the backseat. When we came to the airport we found out that the price the driver requested was too high, but that we had no choise but to pay. We still had some trust regarding the hotel, but that immediately came to a stop. Our last memory of Riviera Hotel and South Africa, unfortunately, was unrealiability and dishonesty. So our advice to future guest at he Riviera is: Don't take the chance of having the same bad experiences as we did. If we ever come back to Cape Town we would absolutely try and find another hotel even if it means paying a little more.