Ratings based on 6 Verified Reviews

2.7 out of 5
50% of guests recommend
3.3 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Peaceful, breathtaking scenery!

Posted Feb 3, 2016
Really wonderful staff. I wish the hotel lots of success, especially for the sake of the wonderful staff who are trying so hard to make it successful!
5 out of 5
Recommended
for Everyone
by A verified traveler from blackpool, uk

Excellent staff and management

Posted Jan 9, 2015
Pros: Staff and management, beautiful location.
Cons: Quality of the spa suites and the booking system.
Location: Paarl
Unfortunately I cannot review the hotel itself because when we arrived there was a mix up with the booking and we ended up not staying there. We booked for a manor suite which is a room inside the main building but upon arrival this had been changed to a spa suite which are buildings remote to the hotel and from other reviews (and even on the admission of the staff) are much lesser quality. The whole situation was a big mess as the hotel was full by the time we arrived. That said the staff went out of their way and re-accommodated us in a beautiful hotel nearby (of a higher rating than this one) at their cost. In addition the group manager was by coincidence staying at the hotel himself and he made a point of coming and personally apologising and spending valuable and appreciated time talking to us. The staff and management turned a real negative into a real positive.. In life and business things do go wrong but it's how we put them right that really counts. In this respect I could not have asked for more.. In conclusion I think with staff and management of this calibre this will be a great hotel and I would certainly give it another try.. Only word of advice is call ahead and make sure the room you are allocated is the one you have booked because apparently the central reservation system is where the error lies.
2 out of 5
by A verified traveler from stockholm

Posted Jan 27, 2016
Hotell som nog varit fint och lyxigt någon gång i tiden. Dåligt städat, slitet och ödsligt
1 out of 5
by A verified traveler from Hamburg

Große Entäuschung!

Posted Nov 30, 2015
Wir hatten uns sehr auf dieses Wochenende gefreut und waren SEHR enttäuscht da das Hotel angeblich keine Buchung von Expedia vorlag! Ein knappes "Sorry we are fully booked"war die unfreundliche Antwort!das Telefon an der Rezeption klingelte ununterbrochen und wurde nicht beantwortet !nach 2Stunden !!!!!! kam der Manager und sagte wir hätten "Glück "da eine Familie abgesagt hat !das Hotel liegt wunderschön ist jedoch in einem sehr schlechten Zustand da das Personal "keine Lust"hat wirklich Customer Service zu bieten!das Frühstück war lieblos und gruselig für ein 4-5 Sterne Hotel!wir sind SEHR enttäuscht
3 out of 5
Recommended
for Everyone
by A verified traveler from München

Großzügiges Hotel in der Umgebung von Paarl

Posted Nov 15, 2015
Pros: Großzügiges Anwesen, toller Blick auf die Berge
Cons: Wiki-Empfang funktioniert nicht in den Zimmern, der Service könnte schneller sein, und die Bezahlung über Expedia sollte sichergestellt werden.
Location: In der Umgebung von Paarl; Ausflüge ins Weinland, nach Stellenbosch oder Franschhoek.
Übernachtung im Weinland auf dem Weg nach Cape Town. Die Hotel Anlage ist sehr großzügig, ebenfalls die Zimmer, das Restaurant bietet jedoch nur eine kleine Karte, und der Service dauert lange. Wiki funktioniert eigentlich nur in der zentralen Bar. Die Rezeption berichtete mir von wiederholten Problemen bei der Bezahlung über Expedia, auch in meinem Fall mußte ich trotz Buchung und Sofortabrechnung über Expedia nochmals die Kreditkarte bemühen.
1 out of 5
by A verified traveler

Furchtbar....

Posted Jan 27, 2015
Pros: Nix
Cons: Wieso Sie?! Ist doch nicht Ihr Hotel!
Location: Nix!
....heruntergekommen....traurig,,,oll....0 Ambiete!