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Reviews of Steenberg Hotel & Spa

5 out of 5
Steenberg Hotel & Spa
10802 Steenberg Estate, Tokai Road, Constantia, Cape Town, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 103 out of 125 reviews" "
Rating 8 - Good. 13 out of 125 reviews" "
Rating 6 - Okay. 5 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 0 out of 125 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The staff were so friendly and looked after me especially when I fell ill during my stay. The spa was wonderful. I would love to come and stay again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul, Harpenden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely first class. The staff and rooms are out of this world. Enjoyed the included wine tasting and the restaurants. The great golf facilities were an added bonus.
Stayed 2 nights in Jan 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect one night stay
We booked to stay for the night at the end of a 10 day holiday in SA. It was the perfect ending to our vacation: the hotel is gorgeous, the rooms tastefully and luxuriously furnished, the staff attentive, and the grounds beautifully maintained. The pool area is also a quiet oasis. Can’t recommend highly enough.
Stayed 1 night in Nov 2023

10/10 Excellent

Vineeta

Stayed 1 night in Aug 2023

6/10 Okay

Tamara

Liked: Staff & service, property conditions & facilities, room comfort
Attention to detail lacking
Stayed 1 night in Aug 2023

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an exceptional hotel. Stunning surroundings, excellent facilities, superb and friendly staff, delicious food. What a way to end our holiday in the Cape. We will be back!
Stayed 4 nights in Jun 2023

4/10 Poor

chantelle

Disliked: Staff & service
Late massage therapist Found out room didnt take 3 people last minute Wanted to charge us extra and rude reception Restaurant had our booking wrong, not table even though it was confirmed
Stayed 1 night in Jun 2023

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic! The room was amazing, the staff was friendly and useful and so polite and the food was exquisite. I loved my stay at the Steenberg.
Stayed 5 nights in Apr 2023
Response from Steenberg Hotel Team on May 5, 2023
Dear CraigWe are so pleased to hear that you enjoyed your stay with us.We will be sure to pass on your compliments to the team.We look forward to welcoming you back to Steenberg Hotel in the near future.Warm regardsThe Steenberg Hotel & Spa team

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Steenberg Hotel Team on Mar 28, 2023
Dear TimothyThank you for your wonderful review.We look forward to hosting you again in the near future.Warm regardsThe Steenberg Hotel Team

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, staff were excellent
Response from Steenberg Hotel Team on Mar 12, 2023
Dear RichardThank you for your lovely review. We are delighted to hear that you enjoyed your stay with us.Warm regardsThe Steenberg Hotel Team

4/10 Poor

matthew

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Steenberg Hotel Team on Mar 28, 2023
Dear MathewThank you for taking the time to review your recent stay at Steenberg Hotel.We were saddened to read that you did not have an enjoyable time with us. We truly hope we have the opportunity to host you again and delight you with a true Steenberg Experience.Warm regardsThe Steenberg Hotel Team

10/10 Excellent

Marian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is stunningly beautiful and the staff could not be nicer or more accommodating. It was outstanding, we loved it.
Response from Steenberg Hotel Team on Mar 12, 2023
Dear MarianThank you for your lovely review.We will be sure to pass on your compliments to our team.We look forward to welcoming you back to the Constantia Valley.Warm regardsThe Steenberg Hotel & Spa Team

10/10 Excellent

Mareike

Stayed 1 night in Oct 2022
Response from Ashley - Guest Experience Manager. on Nov 20, 2022
Dear Mareike,Greetings to you from Steenberg Hotel & Spa.Thank you for taking the time to share you review on your most recent stay, we are thrilled to read that your experience was sensational.We hope to get the opportunity to welcome you back to enjoy another wonderful stay with us.Best wishes,AshleyGuest Experience Manager.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
Steenberg is a beautiful winery with lovely accommodation and great staff. You get a free wine tasting as well. There are 2 on site restaurants - Tryn and Bistro Sixteen82. Tryn is more catered to a fine dining feel, but we felt the Bistro was the better restaurant, for lunch or dinner, but still recommend both. The rooms are large and attention to detail is great, but there was a little bit of noise from the next door room (nothing over the top, but just something that they could look to imrpove). Also, the tin roof cracks and creaks with changes in twmperature through the day. Having said that, we would definitely return and definitely recommend it. The spa is also lovely and very reasonable! And finally, the vineyards themselves are truly stunning and the walking trail through and around them is highly recommended! The staff were also absolutely fantastic and would do anything for you!
Stayed 4 nights in Oct 2022
Response from Ashley - Guest Experience Manager. on Oct 30, 2022
Dear Akexander,Greetings to you from Steenberg Hotel & Spa.Thank you for taking the time to share your detailed experience of your most recent stay. We are thrilled to read that you had a memorable stay with us. Thank you for choosing us as your home away from home.We appreciate your feedback and recommendation on which items we can improve in order to provide a seamless guest experience.We hope to have the opportunity to welcome you back soon again.Best wishes,AshleyGuest Experience Manager.

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was incredible!
Stayed 1 night in Mar 2022
Response from Ashley - Guest Experience Manager on Mar 26, 2022
Dear Chris, Greetings from Steenberg Hotel & Spa. Thank you for taking the time to write to us on your recent stay at our farm. We are delighted to read that you've had a lovely time with us. Serving our guests from the heart is what we do best. We look forward to welcoming you back soon again! Warm regards, Ashley Guest Experience Manager.

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable room, staff who go over and beyond, lovely grounds
Stayed 3 nights in Mar 2022
Response from Ashley on Mar 21, 2022
Dear Nicholas, Greetings to you from Steenberg Hotel & Spa. Thank you for your delightful review. We are overjoyed to hear that you've enjoyed all the experiences from the room to the beautiful views and our lovely team. We look forward to welcoming you back soon. Warm regards, Ashley Guest Experience Manager.

10/10 Excellent

Andre T.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpfull and very friendly staff
Stayed 4 nights in Feb 2022
Response from Ashley on Feb 22, 2022
Dear Andre, How delightful to read your fantastic review! We loved hosting you on your recent visit to Cape Town and we hope to welcome you back soon. Wishing you a lovely rest of your day. Warm regards, Ashley Guest Experience Manager.

4/10 Poor

Anna Rita

Stayed 2 nights in Jan 2022
Response from Ashley on Feb 22, 2022
Dear Anna Rita, We are saddened to read that you have not had an enjoyable time with us. We'd love the opportunity to understand where exactly we have failed in providing you with only the best service, please do let me know how I can best contact you. Looking forward to your response and we hope to have the opportunity to welcome you back soon! Warm regards, Ashley Guest Experience Manager.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but all business
Excellent overall, beautiful grounds, luxury service, perfect location away from the city but not too far to get there easily. The only negative was the excessive monetization of every single thing there, serving as a constant reminder that guests are there to be exploited rather than helped to relax. Our arrival was spoiled by the immediate demand that we pay for everything in advance, and everything we requested or used thereafter was charged, sometimes without warning or explanation. It's luxury, but with an upcharge on every single thing, even basic courtesies.
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stunning wine farm
An outstanding stay, Steenberg is a beautiful wine farm and the service is the best we have had, nothing was too much trouble and they went out of their way to ensure that we were happy and enjoying our stay.
Stayed 3 nights in Sep 2021
Response from Tracey (Guest Experience Manager) on Oct 6, 2021
What a wonderful review, thank you for your kind words. The team will be so proud to hear you had a wonderful time. Your acknowledgement of our passion to delight our guests means a tremendous amount! We look forward to welcoming you back again soon.

10/10 Excellent

John Slim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Carla Abrahams on Jun 7, 2021
Dear Mr Slim, Thank you for rating us 10/10 we look forward to welcoming you back to Steenberg Hotel & Spa, in the near future.

10/10 Excellent

Boetie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Jacqui on Mar 10, 2020
Good day Thank you for you constructive and looking forward to welcoming you back to our beautiful property. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very special place, rare in actual fact. Everything about this hotel and it’s staff is exceptional. It’s a tranquil haven of the highest standard. The location, decor, surroundings, immaculate gardens and food are all incredible, but such a place can not be this outstanding with the amazing staff. The hospitality is like no other. Personal, charismatic and caring. We’ll be back in a heartbeat!
Stayed 1 night in Dec 2019

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Very private and peaceful. The wonderful staff ensures you’re always comfortable. Nicely appointed rooms and public places.
Stayed 2 nights in Apr 2019
Response from Nicole on May 7, 2019
Good morning Robert Thank you for taking the time to review our property. We are delighted you enjoyed your time with us and do look forward to welcoming you back in the not too distant future. Kind regards Nicole

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Nicole on Apr 8, 2019
Thank you for our rating. It is greatly appreciated.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service every time. Brilliant restaurants, i with meh I had time to fit a round of gold in because the course looked in excellent condition.
Stayed 2 nights in Mar 2019
Response from Nicole on Apr 8, 2019
Good morning Thank you for your lovely review. We are delighted you enjoyed your stay with us and look forward to welcoming you back in the not too distant future. Kind regards Nicole

10/10 Excellent

Caz, London, gb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful two night stay at this gorgeous hotel. Friendly staff who will go over and above to ensure you have a wonderful stay, beautiful property, delicious wines we will try come back every year. The only minor negative feed back is that the spa is by the main entrance to the hotel so could hear cars driving by while having a massage.
Stayed 2 nights in Mar 2019
Response from Nicole on Apr 8, 2019
Good morning Caz Thank you for taking the time and reviewing our property following your stay. I will forward your comments to our Hotel & Spa Manager. We look forward to welcoming you back in the not too distant future. Kind regards Nicole

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019
Response from Nicole on Apr 8, 2019
Thank you for our rating. It is greatly appreciated.

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019
Response from Nicole on Apr 8, 2019
Thank you for our rating. It is greatly appreciated.

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019
Response from Nicole on Apr 8, 2019
Thank you for our rating. It is greatly appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Nicole on Apr 8, 2019
Thank you for our rating. It is greatly appreciated.

10/10 Excellent

Anonymous

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscaping. Everything is great, awesome bistro on property, except: (1) no pool heater / pool was freezing 21 degrees C, (2) the mattresses were SO HARD, and (3) the TV in the rooms are tiny, like 32" or something. Otherwise, it was an amazing place
Stayed 1 night in Feb 2019
Response from Nicole on Apr 8, 2019
Good morning Thank you for taking the time to review our hotel. I shall share your comments with our Hotel General Manager. I do hope we can look forward to welcoming you back in the nearby future. Kind regards Nicole

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Just everything about this Hotel was amazing we have stay in some top class hotels around the world, but this was in a league of its own.
Stayed 4 nights in Nov 2018
Response from Nicole on Nov 13, 2018
Good morning Thank you for your lovely review of our property. We take much pride in our guests and offerings and are delighted you've enjoyed your time with us. We look forward to welcoming you back in the not too distant future. Kind regards Nicole

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful establishment. Restaurants catered for my halaal dietary requirements. Hotel staff were very friendly and accommodating. The hotel is tastefully decorated. The spa treatments were excellent. And to add to it the scenery is perfect!
Stayed 1 night in Nov 2018
Response from Nicole on Nov 13, 2018
Good morning Thank you very much for your wonderful review following your recent stay with us. We're delighted to hear that you had a lovely time with and got to enjoy our various offerings. I hope we can look forward to welcoming you back in the not too distant future. Kind regards Nicole

8/10 Good

Rob

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2018
Response from Nicole on Oct 2, 2018
Good afternoon Rob Thank you for your review on Hotels.com. We look forward to welcoming you back in the not too distant future. Kind regards Nicole

8/10 Good

neil

An unforgettable stay
Thank you!!! It was fantastic and the staff was very professional
Stayed 2 nights in Sep 2018
Response from Nicole on Sep 11, 2018
Good morning Neil Thank you for your review and I'm delighted you enjoyed your recent stay with us! I do hope we can look forward to welcoming you back in the not too distant future. Kind regards Nicole

10/10 Excellent

Demyan

Attention-to-detail service supreme!
An excellent hotel with personalised, elegant, attention-to-detail service or the highest standards. The check-in/out is casual, yet professional. One feels treated like a guest, not a client. The suites are spacious, super clean, tasteful decorated and well equipped. I LOVE the Le Creuset coffee set; the luxurious comforter and the warm foot-bags in the bed (slipped into the bed when turn-down happened) The breakfast service in the Catherina's Restaurant is yumchious!!!!
Stayed 1 night in Aug 2018
Response from Nicole on Sep 11, 2018
Good morning Demyan Thank you for reviewing us on Hotels.com – it is greatly appreciated! I’m thrilled to hear that had a great overall experience with us. Thank you again and we look forward to welcoming you back on another occasion. Kind regards Nicole

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Justin

Disliked: Cleanliness
Lost the 5 star
Resturante was amazing CHEF SHOULD GET A BONUS AND THE NIGHT HOTEL MANAGER WAS AN AMAZING WOMAN but Blood stains in room chair bad jackhammer refidgerator that I couldn’t sleep takes the 5 star down
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Nicole on Mar 22, 2018
Good day, Thank you for your 5 out of 5 rating following your recent stay with us at Steenberg Hotel & Spa. We look forward to welcoming you on another occasion. Kind regards, Nicole

10/10 Excellent

Eugene, Kigali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Everything there is pleasant. From the hotel reception, through the golf course up to the wine tasting...all is great.
Stayed 3 nights in Nov 2017

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was excellent as the above ratings will show: room wonderful, service fantastic throughout. The only disappointments were that one restaurant (Bistro 1682) did not accept bookings for after 7pm (too early to be of use to me, at any rate) and the other restaurant (Catherina's) was unavailable in the evening because of functions. However, the hotel did its best to recommend suitable alternatives in the region - and I was more than happy with that.
Stayed 3 nights in Nov 2017

8/10 Good

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steenberg hotel
Totally breathtaking gorgeous ;)
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and grounds are beautiful, amazing and kind staff. Just a little too out of the way, and expensive.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful historical winery; comfortable and secur
Great place to stay if you want to be out of the bustle of the city. You stay in a beautiful setting with what seems to be a good level of security for the property. The staff was very pleasant and eager to help with anything. We will definitely be staying again in the future. My only negative was that the Wi-Fi was very slow. But other than that it was a great experience!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with amazing service
Hotel could not do more to make our stay comfortable and worry free. Restaurants were both great and the concierge arranged a 3rd evening out at another venue, with transport which was also fabulous. We enjoyed 3 full days of golf with an instructor at the gold club too which was very enjoyable.